198320147-8-1-2024-11-AS-JHAD-D8AS37-20240819133037

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320147
Report Date: 08/01/2024
Date Signed: 08/01/2024 01:03:42 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2024 and conducted by Evaluator Perry Scott

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20240723152415

FACILITY NAME:	ICAN CALIFORNIA ABILITIES NETWORK LONG BEACH		FACILITY NUMBER:	198320147
ADMINISTRATOR:	CLAIRE ROA		FACILITY TYPE:	775
ADDRESS:	4200E.PACIFIC COAST HWY.STE200		TELEPHONE:	(310) 374-8295
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90804
CAPACITY:	18	CENSUS: 15	DATE:	08/01/2024
		UNANNOUNCED	TIME BEGAN:	10:16 AM
MET WITH:	Rebecca Flores		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Staff do not prevent inappropriate touching between clients.

INVESTIGATION FINDINGS:

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On 08/01/24, at 10:00am, Licensing Program Analyst (LPA) Perry Scott conducted a 10-day complaint visit to the facility and was greeted by Rebecca De Fiesta Flores, Program Manager and Jasmine Stidd, Assistant Manager (AM). LPA explained the purpose of this visit is to gather information about the complaint and deliver findings for the allegation mentioned above.

The investigation consisted of the following: LPA investigated the allegation mentioned in this complaint; and conducted interviews with staff (S1-S4) and clients (C1-C8). Client Roster (Dated: No Date) Staff Roster (Dated: 07/10/2024), SIR (Dated: 07/29/2024), Training: De-Escalating Behavior/Diversity & Disability (Dated: 07/15/2024) Admission Agreement (Standard) and ICAN Expectations (No Date) were obtained from the facility.

The investigation revealed the following: Allegation- Staff do not prevent inappropriate touching between clients.

Report continued on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Perry Scott
LICENSING EVALUATOR SIGNATURE:	DATE: 08/01/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20240723152415

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: ICAN CALIFORNIA ABILITIES NETWORK LONG BEACH	FACILITY NUMBER: 198320147
	VISIT DATE: 08/01/2024

NARRATIVE

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The details of the complaint alleged that consumers touch each other in the restroom without supervision. On 08/01/24, from 10:00am-1:00pm, LPA interviewed staff (S1-S4) and clients (C1-C8) regarding the allegation. 4 of 4 staff (S1-S4) denied the allegation that the Staff do not prevent inappropriate touching between clients. 4 of 4 staff (S1-S4) interviewed stated that they have not had any reports of inappropriate touching between clients in the restroom or otherwise. And have not observed this type of behavior in their clients. They further state that they address this type of behavior in their in-service meetings with staff to prevent these types of behaviors from starting. LPA reviewed the latest in-service training for De-Escalating Behavior/Diversity & Disability (Dated: 07/15/2024) and team meeting sign-in.

Additionally, staff state that clients are taught about personal space and boundaries; and how to respect that space without touching one another inappropriately. S1 stated that all clients that participates in the program must be independent enough to use the restroom without assistance. While there is no supervision in the restrooms there are cameras outside of the restrooms. And no one has reported any inappropriate touching in the restroom, stated S1.

LPA interviewed C1-C8 about the allegation and 8 of 8 clients that were interviewed denied the allegation that Staff do not prevent inappropriate touching between clients. All Clients interviewed stated that no one in the facility, client or staff, has touched them in an inappropriate way in the restroom or other parts of the facility. They further state that they are happy with the care and supervision they are getting at the program.

Based on interviews and records reviewed, there is insufficient evidence to support the allegation that the Staff do not prevent inappropriate touching between clients. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

No deficiencies were cited.

An exit interview was conducted with Rebecca De Fiesta Flores, Program Manager, and a hard copy of this report was provided.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Perry Scott
LICENSING EVALUATOR SIGNATURE:	DATE: 08/01/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024

LIC9099 (FAS) - (06/04)

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