198320179-9-10-2024-11-AS-EMAZ-D9TSZF-20241007141904

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320179
Report Date: 09/10/2024
Date Signed: 09/10/2024 11:56:08 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2024 and conducted by Evaluator Alfonso Iniguez

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20240909135942

FACILITY NAME:	SUNRISE OF BEVERLY HILLS		FACILITY NUMBER:	198320179
ADMINISTRATOR:	ZACHARY MICHAEL HOWELL		FACILITY TYPE:	740
ADDRESS:	201 NORTH CRESCENT DRIVE		TELEPHONE:	(310) 274-4479
CITY:	BEVERLY HILLS	STATE: CA	ZIP CODE:	90210
CAPACITY:	127	CENSUS: 77	DATE:	09/10/2024
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Zachary Howell-Administrator		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff did not ensure the facility a/c was not in disrepair.
Staff are not providing a comfortable environment for residents.

INVESTIGATION FINDINGS:

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On 9/10/2024 LPA Alfonso Iniguez conducted an unannounced complaint visit. LPA Iniguez met with Zachary Howell /Administrator. LPA explained the purpose of this visit.

Investigation Consisted of: LPA conducted the following interviews: Administrator Interview(A#1), Resident’s interviews (R#1-R#6) and Staff Interviews (S#1-S#6). LPA obtained and reviewed the following documents: Resident’s roster and a health and safety check of the facility common areas.

This report continues on LIC 9099C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Alfonso Iniguez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20240909135942

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: SUNRISE OF BEVERLY HILLS	FACILITY NUMBER: 198320179
	VISIT DATE: 09/10/2024

NARRATIVE

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Investigation Revealed the Following:

Allegation: Staff did not ensure the facility a/c was not in disrepair.

The details of the complaint alleged that the facility’s Air-conditioned unit in the common areas is not working.

During a health and safety check of the facility, LPA Iniguez inspected the facility's common areas; LPA measured the temperature with a digital thermometer and recorded the following numbers: facility dining room= 78.1F°, 1st-floor hallways= 73.1F°, Bistro area=77.0F°, theater room= 75.3F°, Activities room= 73.4F°, 4th-floor dining room= 69.9F°, 4th floor TV room=69.8F° and fitness center=74.3F°. LPA Iniguez did not observe an overall facility temperature over 85.0F°.

During an interview with the administrator (A#1), (A#1) stated that the air-conditioned unit is working now, and there's just a water leak in the bistro. In addition, (A#1) stated that the AC was never broken; it was not cooling enough in the bistro area but never got over 85F. Also, (A#1) stated that in the event of the AC breaking down, the facility has portable AC units that can be supplemented until the central AC unit gets fixed.

During interviews with residents (R#2-R#6), (6) out of (6) residents stated that the Air-conditioned (AC) in their room is working, and they have not noticed in the common areas that the (AC) is not working at all.

During interviews with staff (S#1-S#5), (5) out (5) facility staff stated that the facility (AC) is working correctly; it is just the Bistro area that sometimes gets warm, but still the (AC) works in that area.

This report continues on LIC 9099C...

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Alfonso Iniguez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20240909135942

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: SUNRISE OF BEVERLY HILLS	FACILITY NUMBER: 198320179
	VISIT DATE: 09/10/2024

NARRATIVE

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Allegation: Staff are not providing a comfortable environment for residents.

The details of the complaint alleged that facility staff is are not providing a comfortable environment for residents in care.

During a health and safety check, LPA Iniguez observed the facility's (AC) unit working correctly. The facility's overall temperature was 74.5F°. LPA Iniguez did not observe the facility providing an uncomfortable environment to residents in care.

During an interview with the administrator (A#1), he stated that they provide a comfortable environment for residents in care.

During interviews with residents (R#2-R#6), (6) out of (6) residents stated that the facility is providing a comfortable environment for them.

During interviews with staff (S#1-S#5), (5) out (5) facility staff stated that the facility is providing a comfortable environment to the residents in care.

During this investigation, LPA found did not find sufficient evident to support the above-mentioned allegations.

Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegation(s) are found to be UNSUBSTANTIATED.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, and a copy of the Complaint Report was given to Zachary Howell /Administrator.

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Alfonso Iniguez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024

LIC9099 (FAS) - (06/04)

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