198320197-8-10-2023-11-AS-SCIS-CVLVU3-20230912164405

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320197
Report Date: 05/05/2023
Date Signed: 08/10/2023 03:37:48 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2023 and conducted by Evaluator Pamela Bunker

COMPLAINT CONTROL NUMBER: 11-AS-20230109150207

FACILITY NAME:	PLAZA AT WESTWOOD, THE		FACILITY NUMBER:	198320197
ADMINISTRATOR:	KELLEY KOUL		FACILITY TYPE:	740
ADDRESS:	2228 WESTWOOD BLVD		TELEPHONE:	(323) 217-7877
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90064
CAPACITY:	136	CENSUS: 62	DATE:	05/05/2023
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Virginia Zenteno		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff failed to treat residents with dignity and respect

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Pamela Bunker conducted an unannounced complaint visit on Friday, July 28, 2023. Upon arrival at the facility. LPA Bunker called the facility via telephone and conducted a Risk Assessment. Based on the assessment, the facility is cleared of COVID-19 infection. LPA Bunker met with Executive Director Virginia Zenteno. LPA Bunker explained the purpose of today's visit.

The investigation consisted of the following: Interviews conducted with staff 1-2 (S1-S2) and residents 2-7 (R2-R7) were interviewed. LPA Bunker asked questions relevant to the nature of the complaint. S2 and R2-R7 stated that the facility Administrator is not mean and rude towards residents and placement and they have never witnessed any staff verbally or physically abuse any residents. S1-S2 and R2-R7 stated staff doesn't says unkind things to the residents and does not talk to residents like they are animals. R1 interviewed stated staff do not treat residents with dignity and respect and do not provide assistance to residents. LPA Bunker requested and reviewed the resident's records. LPA Bunker requested copies of supporting documents. See continued LIC9099-C page 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Stephanie Cifuentes	TELEPHONE: (661) 644-7743
LICENSING EVALUATOR NAME: Pamela Bunker	TELEPHONE: (323) 213-1113
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 11-AS-20230109150207

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: PLAZA AT WESTWOOD, THE	FACILITY NUMBER: 198320197
	VISIT DATE: 05/05/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Continued LIC9099-C page 2

Allegation: Staff failed to treat residents with dignity and respect
The investigation involved interviews with Staff 1 and Staff 2 (S1-S2) as well as residents 2 through 7 (R2-R7). According to their interviews, it is consistently evident that staff members maintain an unwavering commitment to treating residents with the utmost dignity and respect. Both staff members and residents unanimously conveyed that no inappropriate comments are made towards any of the residents. R2-R7 consistently affirmed that staff members exhibit no signs of meanness or rudeness in their interactions with residents. R2-R7 also attested that they enjoy a sense of safety, devoid of any form of corporal punishment, unusual treatment, or infliction of pain. S1-S2 and R2-R7 vehemently denied any and all allegation regarding the failure to treat residents with dignity and respect.

Investigation revealed the following: During interviews with Staff 1 and Staff 2 (S1-S2) as well as residents 2 through 7 (R2-R7), it became evident that the allegations put forth are without merit. S1-S2 and R2-R7 consistently affirmed that staff members do not make any inappropriate comments directed toward residents. S1-S2 and R2-R7 stated residents are treated with dignity and respect and are safe, healthful, and receiving comfortable accommodations. S1-S2 and R2-R7 stated residents are free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature. R2-R7 asserted that staff does not interfere with their daily living functions, including essential activities such as eating, sleeping, or toileting. Likewise, no evidence of withholding essential elements like shelter, clothing, medication, or aids to physical functioning was observed. R2-R7 voiced their satisfaction with their current living arrangement, expressing that they did not have any problems, issues, or concerns. Throughout the interviews, both S1-S2 and R2-R7 steadfastly denied the allegations in question.

Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.

There were no deficiencies cited. Exit interview conducted.

SUPERVISOR'S NAME: Stephanie Cifuentes	TELEPHONE: (661) 644-7743
LICENSING EVALUATOR NAME: Pamela Bunker	TELEPHONE: (323) 213-1113
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 2