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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320197
Report Date: 05/30/2023
Date Signed: 05/30/2023 01:57:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/24/2023 and conducted by Evaluator Lourdes Montoya
COMPLAINT CONTROL NUMBER: 11-AS-20230524144551
FACILITY NAME:PLAZA AT WESTWOOD, THEFACILITY NUMBER:
198320197
ADMINISTRATOR:VIRGINIA ZENTENOFACILITY TYPE:
740
ADDRESS:2228 WESTWOOD BLVDTELEPHONE:
(323) 217-7877
CITY:LOS ANGELESSTATE: CAZIP CODE:
90064
CAPACITY:136CENSUS: 65DATE:
05/30/2023
UNANNOUNCEDTIME BEGAN:
11:35 AM
MET WITH:VIRIGINIA ZENTENOTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Facility staff did not provide a comfortable and safe environment for resident while in care.
INVESTIGATION FINDINGS:
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On 5/30/2023, Licensing Program Analyst (LPA) Lourdes Montoya conducted an initial 10-day complaint visit at this facility to gather and to deliver a complaint investigation finding. LPA met with Administrator Virginia Zenteno who assisted with the visit. LPA explained the purpose of the visit.

The investigation consisted of the following: LPA Montoya conducted a tour of the physical plant. LPA interviewed four staff (S1-S4) and eight residents (R1-R8). LPA requested and obtained a client roster and a staff roster. LPA requested and reviewed R1's service records. Administrator Zenteno will email copies of R1's records to CCLD.

Report continued in LIC 9099C

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Stephanie CifuentesTELEPHONE: (661) 644-7743
LICENSING EVALUATOR NAME: Lourdes MontoyaTELEPHONE: (510) 725-7918
LICENSING EVALUATOR SIGNATURE:

DATE: 05/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/30/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20230524144551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: PLAZA AT WESTWOOD, THE
FACILITY NUMBER: 198320197
VISIT DATE: 05/30/2023
NARRATIVE
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INVESTIGATIONS REVEALED:

Regarding allegation: Facility staff did not provide a comfortable and safe environment for resident while in care.

It was alleged that staff was trying to access and obtain resident’s bank account PIN; staff are mean; and resident is afraid of not being allowed to return after leaving the facility. The Department interviewed four staff (S1-S4) and eight residents (R1-R8). Staff (S1-S4) and residents (R1-R8) denied during interviews that facility staff did not provide a comfortable and safe environment for residents in care. Staff (S1-S4) and residents (R1-R8) stated that no residents lost money or any valuables; residents are free to leave and return to the facility and all staff treat residents well. Based on gathered information, there is no sufficient evidence to prove that facility staff did not provide a comfortable and safe environment for residents in care.

Based on LPA’s observation, interviews conducted, and records reviewed, the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are Unsubstantiated.


An exit interview was conducted with Administrator Virginia Zenteno and a hard copy was provided.
SUPERVISOR'S NAME: Stephanie CifuentesTELEPHONE: (661) 644-7743
LICENSING EVALUATOR NAME: Lourdes MontoyaTELEPHONE: (510) 725-7918
LICENSING EVALUATOR SIGNATURE:

DATE: 05/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/30/2023
LIC9099 (FAS) - (06/04)
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