198320197-4-20-2026-11-AS-SCIS-DU8RAT-20260519125136

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320197
Report Date: 04/20/2026
Date Signed: 04/20/2026 03:05:59 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2026 and conducted by Evaluator Elvira Gonzalez

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260414151645

FACILITY NAME:	PLAZA AT WESTWOOD, THE		FACILITY NUMBER:	198320197
ADMINISTRATOR:	LUZ EMMA ROSE		FACILITY TYPE:	740
ADDRESS:	2228 WESTWOOD BLVD		TELEPHONE:	(310) 475-8861
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90064
CAPACITY:	136; 136	CENSUS: 64	DATE:	04/20/2026
		UNANNOUNCED	TIME BEGAN:	10:05 AM
MET WITH:	Luz Rose		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Staff interfered with resident doing their own laundry.
Staff do not treat resident with dignity and respect.

INVESTIGATION FINDINGS:

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On 04/20/26, Licensing Program Analyst (LPA), Elvira Gonzalez, conducted an unannounced complaint visit to the facility listed above. LPA met with Administrator, Luz Rose, and the purpose of today’s visit was explained. LPA was granted entry into the facility.

The investigation consisted of the following: On 04/20/26, the department requested the staff roster, resident roster, and Resident Laundry Schedule. The department conducted a review of resident #1’s (R1’s) service records and requested a copy of the following documents: Admission Agreement, Personal Rights, Facility House Rules, Identification and Emergency Information, Appraisal/Needs and Services Plan, and Physician’s Report. Additionally, the department conducted a tour of the facility, interviewed staff #1-#5 (S1-S5), and residents #1-#6 (R1-R6).

Continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260414151645

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: PLAZA AT WESTWOOD, THE	FACILITY NUMBER: 198320197
	VISIT DATE: 04/20/2026

NARRATIVE

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The investigation revealed the following:

Allegation: Staff interfered with resident doing their own laundry. It is alleged that staff are prohibiting a resident from doing their own laundry despite there being no restriction or limitation preventing the resident from independently performing this task. On 04/20/26, the department conducted interviews with S1-S5. Of those interviewed, 5 out of 5 staff denied the allegation. An interview with S1 revealed that no resident, including R1 has informed them that they no longer wish to receive laundry services or that staff have denied them the ability to complete their own laundry. An interview with S2 revealed that staff follow a Resident Laundry Schedule, under which residents’ laundry is completed at least once per week. S2 stated that if a resident no longer wishes to receive laundry services, the resident must inform administration staff so that the residents name can be removed from the laundry schedule.

On 04/20/26, the department conducted interviews with R1-R6. Of those interviewed, 5 out of 6 residents could not corroborate the allegation. 5 out of 6 residents said they are satisfied with the services being provided to them.

On 04/20/2026, during a review of records, the Department did not identify any documented restriction or limitation preventing R1 from independently completing their own laundry. The Department also reviewed the facility’s Resident Laundry Schedule (updated 04/16/2026) and observed that resident laundry is completed at least once per week. Additionally, the Department observed that R1 is scheduled to receive laundry services on Fridays.

On 04/20/2026, the Department conducted a tour of the facility and observed a sign posted on the laundry room door indicating that residents and independent caregivers are permitted to do their own laundry on Sundays and Mondays between 8:00 a.m. and 6:00 p.m.

Based on observation, interviews conducted, and records reviewed, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Continued on LIC9099-C

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2026

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260414151645

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: PLAZA AT WESTWOOD, THE	FACILITY NUMBER: 198320197
	VISIT DATE: 04/20/2026

NARRATIVE

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Allegation: Staff do not treat resident with dignity and respect. It is being alleged that staff yelled at a resident. On 04/20/26, the department conducted interviews with S1-S5. Of those interviewed, 5 out of 5 staff denied the allegation.

On 04/20/26, the department conducted interviews with R1-R6. Of those interviewed, 5 out of 6 residents denied the allegation and reported feeling respected and are treated with dignity.

Based on observation, and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, and a copy of this report was provided to Luz Rose

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2026

LIC9099 (FAS) - (06/04)

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