198320197-3-27-2026-11-AS-PMAA-DUFT7N-20260526142857

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320197
Report Date: 03/27/2026
Date Signed: 03/27/2026 05:06:34 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/24/2025 and conducted by Evaluator Wendy Gibbs

COMPLAINT CONTROL NUMBER: 11-AS-20251224100506

FACILITY NAME:	PLAZA AT WESTWOOD, THE		FACILITY NUMBER:	198320197
ADMINISTRATOR:	LUZ EMMA ROSE		FACILITY TYPE:	740
ADDRESS:	2228 WESTWOOD BLVD		TELEPHONE:	(310) 475-8861
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90064
CAPACITY:	136	CENSUS: 62	DATE:	03/27/2026
		UNANNOUNCED	TIME BEGAN:	08:53 AM
MET WITH:	Luz Rose		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Staff illegally evicted a resident in care.

INVESTIGATION FINDINGS:

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On 03/27/2025, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced Complaint Visit to the facility listed above. LPA met with Administrator, Luz Rose, and the purpose of today’s visit was explained. LPA was granted entry into the facility.

The investigation consisted of the following:
During today’s visit, LPA inspected the facility, interviewed Staff S1-S6, interviewed Resident’s R2-R7, and received a Staff Roster, Resident Roster, Maintenance Logs, and Nutritionist Review.
During the initial visit conducted on 12/30/2025, LPA received and reviewed documents pertinent to the investigation. The documents consist of: Staff Roster, Resident Roster, Admission Agreement, House Rules, Needs and Service Plan, Physician’s Report, and Menu.

The investigation revealed the following:

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:	DATE: 03/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 11-AS-20251224100506

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: PLAZA AT WESTWOOD, THE	FACILITY NUMBER: 198320197
	VISIT DATE: 03/27/2026

NARRATIVE

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Allegation: Staff illegally evicted a resident in care.
The allegation alleges that a resident received a wrongful eviction notice due to smoking in their room and being abusive.
LPA received and reviewed the eviction notice issued on 12/23/2025 and effective on 01/23/2026. During review of the eviction LPA observed the 30-day Eviction Notice included the effective date, specific Facility House Rules being violated listed in the Admissions Agreement and House Rules and the incidents, resources available to assist in alternative housing and care option, the right to file a complaint with Community Care Licensing’s and the Long-Term Care Ombudsman’s contact information, and the Health and Safety Code section 1569.683(a)(4). LPA received and reviewed letters given to the Administrator and Property Manager of complaints regarding a resident smoking in their room on the second floor and having to smell it and be exposed to it. LPA received and reviewed written notices to the resident and the Responsible Party of the resident’s violation of the House Rules. Additionally, LPA received and reviewed the House Rules signed by the resident during move-in, on 08/30/2022) that state on page 1, “3. Disruptive or violent behavior whether it is verbal or physical abuse towards staff or other residents is unacceptable…A second incident may result in a written warning that any continued disruptive or violent behavior can result in a notice of eviction.” On page 2 of the House Rules states “17. Smoking is not permitted inside the facility. There is a designated area in the back patio where smoking is allowed.” LPA received and reviewed Unusual Incident/Injury Report’s (dated 09/14/2025, 10/04/2025, 10/06/2025, 10/07/2025, 10/29/2025, 10/30/2025, 11/14/2025, 11/15/2025, 12/17/2025, and 12/21/2025) regarding resident R1 smoking in their room. LPA additionally received Unusual Incident/Injury Reports (dated 08/09/2025 and 09/18/2025) regarding R1 arguing and yelling at other residents and then going to the resident’s room to yell and argue with them. LPA received and reviewed resident R1’s Admission Agreement, signed and dated 08/30/2022, that states on page 9 to 10, under 31. Eviction Procedure, that states “The licensee may upon 30-day written to the resident, evict the resident for one or mor of the following reasons: Failure of resident to comply with general policies of facility (said general policies must be in writing, for making it possible for residents to live together and must be made part of the Admission Agreement).”
During interviews with Resident R1-R7, were asked if they were issued an eviction notice due to violating House Rules, six (6) out of seven (7) stated they have not been issued an eviction notice for violating House Rules. One (1) out of eight (8) stated they were given an eviction notice for smoking in their room and they have quite a week ago.
During interviews with Staff S1-S6, were asked if any residents have been issued an eviction notice in the

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:	DATE: 03/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20251224100506

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: PLAZA AT WESTWOOD, THE	FACILITY NUMBER: 198320197
	VISIT DATE: 03/27/2026

NARRATIVE

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past four months, six (6) out of six (6) stated Resident R1 was issued an eviction notice due to violating House Rules and smoking in their room.

During the course of the investigation, LPA was unable to find evidence to support the allegation(s). Although the allegation(s) may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) is/are unsubstantiated.

Due to insufficient information available at this time, the above allegation needs further investigation.
An exit interview was conducted with Administrator, Luz Rose, and a copy of this report was provided.

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:	DATE: 03/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026

LIC9099 (FAS) - (06/04)

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