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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320297
Report Date: 05/22/2023
Date Signed: 05/23/2023 08:04:46 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/07/2023 and conducted by Evaluator Ernand Dabuet
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20230207122803
FACILITY NAME:LIVE LAUGH AND LOVEFACILITY NUMBER:
198320297
ADMINISTRATOR:REED-CHARLES, KEISHAFACILITY TYPE:
735
ADDRESS:100 W BARCLAY STTELEPHONE:
(323) 397-9047
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:6CENSUS: 5DATE:
05/22/2023
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Keisha Reed-Charles & Darrin White TIME COMPLETED:
04:20 PM
ALLEGATION(S):
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Licensee yells at resident.
Licensee did not provide resident with a 30 written notice prior to increasing facility fees.
INVESTIGATION FINDINGS:
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On 05/22/23 Licensing Program Analysts (LPAs) Ernand Dabuet, Lizeth Villegas and Licensing Program Manager (LPM) Janae Hammond conducted an unannounced subsequent visit at this facility. The CCL team were greeted by care staff Darrin White. Mr. White contacted administrator Keisha Reed-Charles who later joined the team for this visit. LPA explained the purpose of today's visit is to investigate the allegations mentioned above.

The investigation consisted of the following: An interview with staff #1-S3 (S1-S3), client #1-#5 (C1-C5), and witness #1 (W1) about the allegations mentioned above. Service record was obtained for (C1) and other documents in association with this complaint. A tour of the facility was conducted.

Evaluation Report continues LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 11-AS-20230207122803
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: LIVE LAUGH AND LOVE
FACILITY NUMBER: 198320297
VISIT DATE: 05/22/2023
NARRATIVE
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INVESTIGATION REVEALED THE FOLLOWING:

Allegation: Licensee yells at resident.

The details of the complaint reported that staff #1 (S1) yells at client #1(C1). The complainant reported that (S1) is not pleasant and yells and screams at client #1 (C1). The complainant could not verify the date of incident when (C1) spilled salt on the table. (S1) yelled and screamed at (C1) after spilling the salt on the table. An interview on 02/16/23 with (C1) denies this incident. (C1) does not recall this ever happening. (C1) stated that (S1) is stern but has never raised the tone of voice or disrespected (C1). (C1) stated that no staff at this facility has ever made (C1) felt unsafe living at this facility and no one has talked to (C1) in a threatening way. An interview with (S1) denies this claim.(S1) stated that clients are not treated unfairly and are given a safe place to live. Interviews staff #2-#3 (S2-S3) verified that clients residing at this facility were treated with respect and not one is yelling at any of the clients. (S2-S3) does not recall this incident ever happening with (C1). Interviews conducted with clients #2-#5 (C2-C5) on 02/16/23 and 5/22/23 revealed (S1) gets along with all staff and clients. (C2-C5) asserted the staff treats them with dignity and respect. Based on the Department’s observation, interviews, and a review of service records that were conducted, the Department found there is no evidence to support the allegation mentioned above.

Allegation: Licensee did not provide resident with a 30 written notice prior to increasing facility fees.

It is alleged that staff #1 (S1) raised client #1 (C1) rent fees and was not notified before the increase. A follow-up interview with the complainant stated on 02/06/23 when the complaint was filed, (C1) had no written notice was provided by (S1). During the initial visit on 02/13/23, the complainant expressed that a written notice copy for the rent increase was received for (C1) and that this matter is no longer an issue. An interview with (C1) reported receiving notification in writing for the increase in November 2022 and signing the document. Interviews with clients #2-#5 (C2-C5) verified receiving written notices in writing and acknowledging by signing the document. (S1) provided proof of evidence written "Rent Increase Notice" in November 2022. Based on the Department’s observation, interviews, and a review of service records that were conducted, the Department found there is no evidence to support the allegation mentioned above.

(Evaluation Report continues LIC 9099-C)

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 11-AS-20230207122803
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: LIVE LAUGH AND LOVE
FACILITY NUMBER: 198320297
VISIT DATE: 05/22/2023
NARRATIVE
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Based on observation, record analysis, and interviews, there is no evidence to support the allegations to support the allegations mentioned above.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur therefore, the allegations are Unsubstantiated.

An exit interview conducted with Keisha Reed-Charles and copy of the report provided.
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4