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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320297
Report Date: 05/22/2023
Date Signed: 05/23/2023 08:40:00 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/13/2023 and conducted by Evaluator Lizeth Villegas
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20230213143537
FACILITY NAME:LIVE LAUGH AND LOVEFACILITY NUMBER:
198320297
ADMINISTRATOR:REED-CHARLES, KEISHAFACILITY TYPE:
735
ADDRESS:100 W BARCLAY STTELEPHONE:
(323) 397-9047
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:6CENSUS: 5DATE:
05/22/2023
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Administrator Kesha Reed-CharlesTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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9
Facility not safeguarding clients personal belongings
Facility gave a clients personal belongings to another clienst in care.
INVESTIGATION FINDINGS:
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On 5/22/23 Licensing program analysts (LPAs) Lizeth Villegas and Ernand Dabuet and Licensing program manager (LPM) Janae Hammond initiated a complaint investigation regarding the above allegations, during todays visit we met with Darren White and were later met by Administrator Kesha Reed- Charles and the purpose of the visit was explained.

The investigation consisted of the following: On 2/22/23 LPA Jeremiah Randel conducted the intial complaint visit, LPA Randel conducted tour of the physical plant and obtained the following records (LIC 500, LIC 9020, liability insurance. Client files and any other pertinent documentation regarding the named individuals on LIC 811 were not available per request.) On 5/22/23 LPA/LPM Interviewed administrator, Staff #2 and #3, 2 of 2 staff denied the allegations. clients #2-6 reviewed client records and obtained a copy of inventory sheets, emergency I.D. sheets, needs and service plans, staff and client roster and theft & loss policy.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20230213143537
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: LIVE LAUGH AND LOVE
FACILITY NUMBER: 198320297
VISIT DATE: 05/22/2023
NARRATIVE
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The investigation revealed the following: Allegations: Facility not safeguarding clients personal belongings
Facility gave a clients personal belongings to another clients in care.

5/22/23 LPAs/LPM interviewed administrator Kesha Reed-Charles regarding the above allegation, the administrator denied allegation and indicated resident #1 belongings were picked up by residents #1 responsible party. Unable to interview Client #1. On 5/22/23 LPA interviewed clients #2-6 regarding the allegations 5 of 5 interviewed denied allegations.

LPA interviewed staff #2 and #3 regarding allegation, staff #2 denied allegation.
Team conducted a file review of clients #2-6 and there was no evidence documented that any clients reported any missing belongings.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is Unsubstantiated.

Exit interview was conducted with Administrator Kesha Reed-Charles, and a copy of this report was provided.
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2