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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320297
Report Date: 10/27/2023
Date Signed: 10/27/2023 12:59:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/08/2023 and conducted by Evaluator Lizeth Villegas
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20230608132043
FACILITY NAME:LIVE LAUGH AND LOVEFACILITY NUMBER:
198320297
ADMINISTRATOR:REED-CHARLES, KEISHAFACILITY TYPE:
735
ADDRESS:100 W BARCLAY STTELEPHONE:
(323) 397-9047
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:6CENSUS: 6DATE:
10/27/2023
UNANNOUNCEDTIME BEGAN:
10:32 AM
MET WITH:Administrator Keisha Reed-Charles TIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff withheld medications from clients in care.
INVESTIGATION FINDINGS:
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On 10/27/23 Licensing program analyst (LPA) Lizeth Villegas conducted a subsequent complaint visit to render investigation finding. LPA met with Administrator Keisha Reed-Charles as the purpose of today’s visit was explained.

The investigation consisted of the following: On 10/06/23 LPA Villegas obtained copies of the following: copies of clients # 1-6 (C1-C6) Emergency Identification form, admission agreements, needs and service plans, physician’s reports, med lists, physician orders, updated staff and resident rosters, copies of P&I ledgers and rent increase notification document. On 10/06/23 LPA interviewed Administrator (A1), Staff # 1(S1), and clients #1-4 ( C1-C4). On 10/12/23 LPA interviewed clients # 5-6 (C5-C6).

The investigation revealed the following: Allegation: Staff withheld medications from clients in care.
It is being alleged that staff withheld medications from clients in care. On 10/06/23 LPA interviewed
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20230608132043
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: LIVE LAUGH AND LOVE
FACILITY NUMBER: 198320297
VISIT DATE: 10/27/2023
NARRATIVE
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Administrator (A1) about the above allegation, per A1 there is no reason to withhold medication. A1 reports that clients do refuse medications and it is documented and an incident report is submitted to community care licensing. A1 continued to report that medication training is on going for A1 and as needed for staff if new medication information is obtained. When asked if a client has gone to the hospital due to lack of medication? A1 stated a client went to the hospital for too much medication when client took client peers inhaler and over pumped. A1 stated and LPA verified medications are locked and inaccessible to clients. On 10/06/23 LPA interviewed Staff #1 (S1) about the above allegation, 1 of 1 staff interviewed denied the allegation.

On 10/06/23 & 10/12/23 LPA interviewed clients #1-6 (C1-C6) about the above allegation, 6 out of 6 clients interviewed denied the above allegation. LPA was unable to interview Client #7 due to the client no longer residing at the facility. LPA is unable to locate where Client #7 was placed.

On 10/6/23, LPA conducted a review of the Medication Administration Record for Clients #1-6 and did not observe any discrepancies.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.



Exit interview conducted with Administrator Keisha Reed-Charles and a copy of this report was provided.
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2023
LIC9099 (FAS) - (06/04)
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