<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320297
Report Date: 01/31/2024
Date Signed: 01/31/2024 12:50:16 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/07/2023 and conducted by Evaluator Ernand Dabuet
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20230207122803
FACILITY NAME:LIVE LAUGH AND LOVEFACILITY NUMBER:
198320297
ADMINISTRATOR:REED-CHARLES, KEISHAFACILITY TYPE:
735
ADDRESS:100 W BARCLAY STTELEPHONE:
(323) 397-9047
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:6CENSUS: 5DATE:
01/31/2024
UNANNOUNCEDTIME BEGAN:
10:18 AM
MET WITH:Keisha Reed Charles TIME COMPLETED:
12:49 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee is financially abusing resident.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 01/31/24, Licensing Program Analyst (LPAs) Ernand Dabuet and LIzeth Villegas along with Regional Manager Benita Yates and Licensing Program Manager Janae Hammond conducted an office complaint visit. LPA met with Administrator Keisha Reed Charles at the El Segundo Community Care Licensing office at 400 Continental Boulevard, Ste., 340 El Segundo, CA 90245. LPA explained the purpose of the office meeting is to deliver the findings for the allegation mentioned above.

The investigation consisted of the following: A review of the client roster, staff roster, and service records for the clients#1-#6 (C1-C6), and other pertinent documents associated with this complaint. An interview with Staff #1 (S1), Client #1-#4 (C1-C4) and Witnesses #1 (W1). Investigation from CDSS Trust Audit Department. A tour of the facility was conducted 02/16/23 and 05/22/23.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:

DATE: 01/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/31/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 11-AS-20230207122803
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: LIVE LAUGH AND LOVE
FACILITY NUMBER: 198320297
VISIT DATE: 01/31/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
INVESTIGATION REVEALED THE FOLLOWING:

Allegation #1: Licensee is financially abusing resident.

On 02/07/23, the Department received a complaint alleging that the licensee is financially abusing client #1 (C1). The details of this complaint indicated the complainant became suspicious of the licensee when loan documents with (C1) and the licensee’s names appeared on the loan documents with both (C1’s) signature and the licensee. Furthermore, the complainant reported the licensee has an insurance policy for (C1) and the beneficiary is the licensee.

The Department investigated from 02/16/23 through 01/31/24, which revealed the licensee/administrator staff #1 (S1) Kesha Reed Charles purchased the house located at 100 W Barclay St., Long Beach, CA, had difficulty qualifying for a home loan. Witness #1 (W1) suggested the licensee find a co-signer for the home loan.

In August 2022, the licensee brought (C1) to the mortgage company and asked (C1) to sign home loan documents as co-signor. In the home loan #1064, the borrower (S1) and (C1) agreed to pay periodic payments and pay the debt in full by 09/01/2052 to the lender.

On 08/24/22, (S1) and (C1) purchased the house located at 100 W. Barclay St., Long Beach CA 90805 with the money borrowed from the home loan.

On 02/16/23 between 1:10 pm – 1:30 pm, the Department interviewed (C1). (C1) was asked if (C1) signed any contracts or property deeds. (C1) stated was unable to recall signing any documents. On 05/25/23 between 12:30 pm – 4:20 pm, a subsequent interview with (C1) and presented (C1) a signature on the loan document. (C1) stated, “It appears” to be (C1’s) signature on the loan document. (C1) claimed not to recall the moment when (C1) signed the legal document and did not know at the time what papers (C1) had signed.

On 05/22/23 between 12:30 pm – 4:20 pm, (S1) was interviewed by the Department. (S1) was presented with a copy of a loan document (S1’s) signature. (S1) acknowledged it was (S1’s) signature and confirmed explicitly what type of document was signed. (S1) also declared the other signature on the loan document was (C1’s) signature. (Evaluation Report continues LIC 9099-C)

This report serves as an amendment to clarify the findings. It does not supersede the complaint investigation findings reflected in the report written on 01/31/24.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:

DATE: 02/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 11-AS-20230207122803
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: LIVE LAUGH AND LOVE
FACILITY NUMBER: 198320297
VISIT DATE: 01/31/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
According to (S1), (C1) also has a $10,000 life insurance policy with (S1) as the primary beneficiary. (S1) claimed that (C1) paid $100 a month for this policy.

On 05/25/23, the Department received a new Grant Deed from (S1) which presented the exclusion of (C1) from the deed effective 02/27/23.

The Department’s Internal Trust Audit investigation from 08/17/23 – 12/06/23 conducted a separate investigation and found evidence that (S1) added (C1) to a home loan as a co-signer. In addition, obtained a $10,000 life insurance policy for (C1) and listed (S1) as the beneficiary.

Based on observations, interviews, record reviews, as well as an oral statement by (S1), the licensee had (C1) to sign on the licensee’s home loan agreement as co-signor without evidence of (C1's) knowledge. In addition, the licensee obtained life insurance for (C1) and listed (S1) as the beneficiary without evidence of (C1’s) knowledge.

The preponderance of evidence standard has been met; therefore, the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 6, and Chapter 1 are being cited on the attached LIC 9099-D

Deficiencies are issued and an exit interview is conducted with Keisha Reed Charles. A copy of this report and appeal rights were provided.

Note: *Citations not cleared by the due date will be a $100 fine assessed for each citation until it is cleared. Civil penalties will continue to accrue until Proof of Corrections (POC) is cleared. *

This report serves as an amendment to clarify the findings. It does not supersede the complaint investigation findings reflected in the report written on 01/31/24.
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:

DATE: 02/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 11-AS-20230207122803
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: LIVE LAUGH AND LOVE
FACILITY NUMBER: 198320297
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/31/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type A
02/01/2024
Section Cited
CCR
80072(a)(2)
1
2
3
4
5
6
7
80072 Personal Rights (a).. each client shall have personal rights which include...(2) To be accorded safe, healthful and comfortable accommodations..to meet his/her needs.

This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Licensee will read & review Title 22 80072 and submit a plan to conduct training on client''s Personal Rights with LTCO and how not to commingle client's transactions. Licensee willl send POC informing the Department what steps will take in effect in order to prevent this violation. Proof of correction must be submitted by due date: 02/01/24 to LPA's email: ernand.dabuet@dss.ca.gov
8
9
10
11
12
13
14
Based on interviews, audit of records, the licensee/adminstrator finacially abuse (C1) by cosigning for home loan and a beneficiary for (C1's) life insurance. This violation poses an immediate health, safety, or personal rights risk to residents in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:

DATE: 01/31/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/31/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4