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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320315
Report Date: 07/18/2024
Date Signed: 07/18/2024 11:10:53 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2024 and conducted by Evaluator Perry Scott
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20240710120614
FACILITY NAME:BAY TOWERS AT BIXBY KNOLLSFACILITY NUMBER:
198320315
ADMINISTRATOR:MCDONALD, DONFACILITY TYPE:
740
ADDRESS:3747 ATLANTIC AVENUETELEPHONE:
(562) 426-6123
CITY:LONG BEACHSTATE: CAZIP CODE:
90807
CAPACITY:65CENSUS: 65DATE:
07/18/2024
UNANNOUNCEDTIME BEGAN:
09:13 AM
MET WITH:Don McDonaldTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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 Facility failed to properly address flooding in facility.
INVESTIGATION FINDINGS:
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On 07/18/24, at 10:00am, Licensing Program Analyst (LPA) Perry Scott conducted a 10-day complaint visit to the facility and was greeted by Don McDonald, Director. LPA explained the purpose of this visit is to gather information about the complaint and deliver findings for the allegation mentioned above.

The investigation consisted of the following: LPA investigated the allegation mentioned in this complaint; and conducted interviews with staff (S1). PRC Restoration Invoice (Dated: 06/14/24) for flood damage was obtained from the facility for Bay Towers At Bixby Knolls Active Adult & Independent Living.

The investigation revealed the following: Allegation #1- Facility failed to properly address flooding in facility.

The details of the complaint alleged that the facility experienced flooding on the 2nd floor throughout 5 units and did not take proper precautions to ensure the safety of the residents.

Report continued on LIC9099-C
Unfounded
Estimated Days of Completion:
SUPERVISOR'S NAME: Janae HammondTELEPHONE: (424) 544-1027
LICENSING EVALUATOR NAME: Perry ScottTELEPHONE: (707) 849-2315
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20240710120614
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BAY TOWERS AT BIXBY KNOLLS
FACILITY NUMBER: 198320315
VISIT DATE: 07/18/2024
NARRATIVE
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On 07/18/24, from 9:00am-10:00am, LPA interviewed staff (S1) regarding the allegation. 1 of 1 staff denied the allegation that the Facility failed to properly address flooding in facility. S1 stated that the facility that had flooding was Bay Towers At Bixby Knolls Active Adult & Independent Living (which is not licensed through Community Care Licensing) and not Bay Towers At Bixby Knolls Assisted Living and Skilled Nursing which is licensed.

LPA toured Bay Towers At Bixby Knolls Active Adult & Independent Living and checked the 2nd floor for flood damage and toured the affected rooms and found that the rooms were empty and being repaired. Residents that were affected were relocated to different units in the facility. The flooding did not take place at the facility on the complaint; therefore, the complaint is unfounded.

This agency has investigated the complaint alleging Facility failed to properly address flooding in facility. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without reasonable basis. We have therefore dismissed the complaint.

No deficiencies were cited.

An exit interview was conducted with Don McDonald, Director, and a hard copy of this report was provided.

SUPERVISOR'S NAME: Janae HammondTELEPHONE: (424) 544-1027
LICENSING EVALUATOR NAME: Perry ScottTELEPHONE: (707) 849-2315
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2