198320315-11-3-2025-11-AS-JHAD-DN84B5-20251107175657

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320315
Report Date: 11/03/2025
Date Signed: 11/03/2025 02:06:36 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/27/2025 and conducted by Evaluator Perry Scott

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20251027114820

FACILITY NAME:	BAY TOWERS AT BIXBY KNOLLS		FACILITY NUMBER:	198320315
ADMINISTRATOR:	MCDONALD, DON		FACILITY TYPE:	740
ADDRESS:	3747 ATLANTIC AVENUE		TELEPHONE:	(562) 426-6123
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90807
CAPACITY:	65	CENSUS: 45	DATE:	11/03/2025
		UNANNOUNCED	TIME BEGAN:	09:42 AM
MET WITH:	MaryLou Escobedo		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Facility gate is in disrepair.

INVESTIGATION FINDINGS:

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On 11/3/25, at 9:30am, the department conducted an initial complaint visit to the facility and was greeted by Marylou Escobedo, Resident Care Director. LPA explained the purpose of this visit is to gather information about the complaint, gather facility files, interview staff and residents, and deliver findings for the allegation mentioned above.

The investigation consisted of the following: The department investigated the allegations mentioned in this complaint and conducted interviews with staff (S1-S4) and residents (R1-R4). The department received the following facility documents: Resident Roster (Date: No Date), Staff Roster (Dated:09/27/2025), Community Controls Gate Invoice (Dated: 10/31/2025), and The W.C. Friend Company Gate Invoice (Dated: 08/30/2024) from the facility.

The investigation revealed the following: Allegation- Facility gate is in disrepair.

Report Continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Perry Scott
LICENSING EVALUATOR SIGNATURE:	DATE: 11/03/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20251027114820

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BAY TOWERS AT BIXBY KNOLLS	FACILITY NUMBER: 198320315
	VISIT DATE: 11/03/2025

NARRATIVE

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The details of the complaint alleged that one of the underground garage gates is frequently broken at the facility and remains open, creating a dangerous situation for the residents on either side of the building. On 11/3/2025, from 9:30am-2:00pm, the department interviewed staff (S1-S4) and residents (R1-R4) regarding the allegation. 3 of 4 staff (S2-S4) denied the allegation that Facility gate is in disrepair. Most of the staff stated that they did not know that the gate was not working and that they did not hear any complaints about it. S1 stated that they were aware that the gate was not working on 10/30/25 and called that day to have it serviced. S1 stated that Community Controls came out on 10/31/25 to service and repair the gate and it has been working ever since that day.

The department interviewed residents (R1-R4) about the allegation and 3 of 4 residents that were interviewed stated that they had no knowledge that the gate was not working. While 1 resident stated that they informed a staff member about the gate.

The department reviewed Community Controls Gate Invoice (Dated: 10/31/2025) and The W.C. Friend Company Gate Invoice (Dated: 08/30/2024) and observed that the gate was serviced and repaired on 10/31/2025 and that it was previously serviced and repaired on 08/30/2024. The department also observed and verified that the entrance gate and exit gates were working properly.

Based on observation, interviews, and records reviewed, there is insufficient evidence to support the allegation that Facility gate is in disrepair. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

No citations were issued.

An exit interview was conducted with Marylou Escobedo, Resident Care Director, and a hard copy of this Complaint Investigation Report was provided.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Perry Scott
LICENSING EVALUATOR SIGNATURE:	DATE: 11/03/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2025

LIC9099 (FAS) - (06/04)

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