It is being reported that the staff at this facility handles the residents in a rough way. LPA arrived at this facility and spoke with both staff and the administrator. LPA toured the facility for a health and safety check. LPA reviewed incident reports for the last 3 months and did not find any reports of abuse or bruises. Gardena Police, 3 officers came to facility on 6/13/24 because they received an anonymous call regarding the residents being in danger. LPA reviewed SIR to Regional from this facility notifying them of the Gardena P.D. visit. Police left after inspection and determined there was no danger present. On 6/19/24, LPA interviewed staff-1 thru staff-5 (S-1 thru S-5). LPA ask, “Does the staff at this facility handle residents roughly?” Of those interviewed, 5 out of 5 answered no. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Allegation: Staff do not allow residents to come out of their rooms

On 6/19/24, LPA arrived at this facility and observed two residents, R-1 and R-2 sitting in the living room. On previous visits, LPA always observed the residents in the living room. On 6/19/24, LPA toured the facility for a health and safety check. On 6/19/24, LPA interviewed staff-1 thru staff-5 (S-1 thru S-5). LPA ask, “Does staff allow the residents to come out of their rooms?” Of those interviewed, 5 out of 5 answered yes. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Con'd on 9099-C

It is being reported that the staff yells at the residents. On 6/19/24, LPA arrived at this facility and observed staff laughing and talking. Staff appeared to be enjoying the day. LPA listened at the door and the window before I rang the doorbell. LPA observed two residents, R-1 and R-2 sitting in the living room. On previous visits, LPA never sensed any aggressions towards the residents. On 6/19/24, LPA toured the facility for a health and safety check. On 6/19/24, LPA interviewed staff-1 thru staff-5 (S-1 thru S-5). LPA ask, “Does staff yell at the residents?” Of those interviewed, 5 out of 5 answered no. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Allegation: Staff does not have P&I monies/ledgers on site

It was reported that staff does not have P&I records on site. LPA reviewed regulation and reviewed with LPM that it is ok to have P&I funds locked and secured in an office off premises. Records were readily available upon request. LPA reviewed three resident records as R-4’s mother handles all money transactions and records. On 6/19/24, LPA interviewed staff-1 thru staff-5 (S-1 thru S-5). LPA ask, where are the P&I monies/ledgers kept. Of those interviewed, 4 out of 5 answered, I don’t know. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Con'd 9099-C

It was reported that the resident’s P&I records are not accurate. LPA reviewed all P&I records for residents R-1 thru R-3. R-4 records are not available as their mother handles all money transactions and records. All P&I ledgers are accurate. On 6/19/24, LPA interviewed staff-1 thru staff-5 (S-1 thru S-5). LPA ask, does staff keep accurate records of P&I funds. Of those interviewed, 3 out of 5 answered, I don’t know. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.