198320378-2-20-2025-11-AS-EMAZ-DGAS96-20250502134013

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320378
Report Date: 02/20/2025
Date Signed: 02/20/2025 02:30:16 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2025 and conducted by Evaluator Deborah Lee

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20250212094338

FACILITY NAME:	SAVANT OF SANTA MONICA		FACILITY NUMBER:	198320378
ADMINISTRATOR:	NARINE MERTKHANYAN		FACILITY TYPE:	740
ADDRESS:	1447 17TH STREET		TELEPHONE:	(310) 829-5904
CITY:	SANTA MONICA	STATE: CA	ZIP CODE:	90404
CAPACITY:	174	CENSUS: 98	DATE:	02/20/2025
		UNANNOUNCED	TIME BEGAN:	10:16 AM
MET WITH:	Shiree McCutchen		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff did not provide resident with a 60 day notice prior to rate increase

INVESTIGATION FINDINGS:

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On Februray 20, 2025, Licensing Program Analyst (LPA) Deborah Lee conducted an unannounced complaint visit to address the allegation listed above. LPA Lee met with Shiree McCutchen, Business Office Manager and explained the purpose of this visit. Brooke Lamotte, Welness Director subsequently joined to assist with visit.

Investigation Consisted of the following:

LPA conducted the following interviews: Business office Manager Interview (A1), Staff Interviews (S1-S3 ) and Resident’s Interviews (R1-R4). LPA obtained and reviewed the following documents: Resident’s roster, Personnel roster, Physicians Report for Residential Care Facilities for the Elderly for R1(Dated 3/7/24) Needs and Services Plan for R1 dated (1/25/25), copy of rate increase letter for R1 (dated 12/23/24), copy of email conversations between R1 and Business office manager (Dated 2/12/25 and 2/13/25). LPA reviewed R1's files.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 02/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20250212094338

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: SAVANT OF SANTA MONICA	FACILITY NUMBER: 198320378
	VISIT DATE: 02/20/2025

NARRATIVE

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Allegation: Staff did not provide resident with a 60-day notice prior to rate increase

The details of the complaint alleged that that R1 received a notice for a rate increase and that the facility did not give a 60 day notice.

During an Interview with the Business Office Manager (A1), she stated that rent increases occurs annually, and that they give the letters 60-days prior to increase. Additionally, A1 stated that notices are provided to the residents via their mail boxes or in person. Letters are always sent in a timely manner. Lastly, A1 states that if a notification is missed, they would work with the resident and offer a payment plan if needed and/or modify the due date.

During interviews with staff (S1-S3), (3 ) out ( 3 ) staff stated that residents receive their mail on time including notices about rate increases. (3) out of (3)state that there has been no complaints from residents regarding not receiving mail in a timely manner.

During interviews with residents (R1-R4), ( 2 ) out of ( 4) stated that they get their rent increase notices on time. (1) out of (4) expressed that they didn't get their notices in time but it was resolved in a fair manner.

LPA obtain/reviewed a copy of emailed conversations between R1 and the Business Office Manager (Dated 2/12/25 and 2/13/25) where R1 acknowledges that the situation was resolved to his satisfaction.

During this investigation, LPA did not find sufficient evident to support the above-mentioned allegation.

Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegation is found to be UNSUBSTANTIATED.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, and a copy of the Complaint Report was given to Brooke Lamotte, Wellness Director

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 02/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2025

LIC9099 (FAS) - (06/04)

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