198320378-1-21-2026-11-AS-RORN-DSHLBF-20260325083641

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320378
Report Date: 01/21/2026
Date Signed: 01/21/2026 01:12:44 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2026 and conducted by Evaluator Bernadette Allen

COMPLAINT CONTROL NUMBER: 11-AS-20260115134114

FACILITY NAME:	SAVANT OF SANTA MONICA		FACILITY NUMBER:	198320378
ADMINISTRATOR:	NATHANIEL VENZON		FACILITY TYPE:	740
ADDRESS:	1447 17TH STREET		TELEPHONE:	(310) 829-5904
CITY:	SANTA MONICA	STATE: CA	ZIP CODE:	90404
CAPACITY:	174	CENSUS: 137	DATE:	01/21/2026
		UNANNOUNCED	TIME BEGAN:	08:40 AM
MET WITH:	Nathaniel Venzon-Administrator		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff did not adequately address bed bugs in the facility

INVESTIGATION FINDINGS:

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On 1/21/2026 Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to investigate and deliver findings for the alleged allegation. LPA identified herself and met with Nathaniel Vezon-Administrator who was informed of the purpose of the visit.

The investigation consisted of the following:

On 1/20/2026, LPA conducted interviews with Staff members 1-7 (S1-S7), Residents 1-8 (R1-R8) and attempted to interview residents 9-13 (R9-R13). LPA reviewed/obtained Orkin work orders from 4/11/2025 through 1/9/2026 which indicates there were treatments of rodents, and all other pests, along with a work order from Bugfree Cental, Inc. dated 1/15/2026 which also indicates services for bedbugs were provided on 1/6/2026. LPA toured the building and observed renovations being conducted throughout the facility and observed the following rooms 2,9,11,21,30,31,32, 39,43,45,46, 64,65,57,59,73, 80, and 86.
continued.....

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 11-AS-20260115134114

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: SAVANT OF SANTA MONICA	FACILITY NUMBER: 198320378
	VISIT DATE: 01/21/2026

NARRATIVE

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The investigation revealed the following:

On 01/20/2026, LPA conducted interviews with residents 1-8 (R1–R8) and attempted to interview residents 9-13 (R9–R13). Of those interviewed, R1 and R2 reported that they experienced bedbugs a few weeks ago. They stated that facility staff offered to relocate them to another room so that each affected room could be exterminated and furniture replaced. R1 stated they declined the move, while R2 stated they agreed to be relocated.

Residents 3, 4, 5, 6, 7, and 8 stated they had only heard about other residents experiencing bedbugs but had not seen or experienced bedbugs in their own rooms. LPA attempted to interview residents 9, 10, 11, 12, and 13; however, they were not available. LPA toured their rooms and did not observe any bedbugs on the mattresses or box springs.

LPA also conducted interviews with staff members 1 through 7 (S1–S7). and 7 out of 7 staff members stated they were verbally informed that some residents had seen bedbugs in their rooms. S1 stated they did not personally observe bedbugs in any resident’s room but were informed of the issue and that immediate action was taken by offering residents relocation so exterminators could treat the rooms. S1 stated R1 declined relocation, and R2 agreed to move.

Continued......

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 11-AS-20260115134114

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: SAVANT OF SANTA MONICA	FACILITY NUMBER: 198320378
	VISIT DATE: 01/21/2026

NARRATIVE

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S2 stated they observed signs of bedbugs in R1 and R2’s rooms and that Bugfree Central Inc. was contacted immediately to conduct an inspection and extermination. This service was provided in conjunction with Orkin’s monthly pest control services for other rodent and pest concerns.

LPA obtained and reviewed records showing that the facility receives monthly pest control services. Additionally, a work order from BugFree Central, Inc., dated 01/15/2026, confirms that bedbug treatment was performed on 01/06/2026. Based on interviews and the reviewed documentation, the facility has taken immediate action and implemented an ongoing plan to address bedbug and other pest control issues.

Based on LPA’s observation, interviews conducted, and records reviewed, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated

An exit interview was conducted where this report was discussed and provided to Nathaniel Venzon at the conclusion of the visit with appeal rights.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

LIC9099 (FAS) - (06/04)

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