198320378-4-7-2026-11-AS-SCIS-DUBRWC-20260522132254

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320378
Report Date: 04/07/2026
Date Signed: 04/07/2026 02:35:43 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Bernadette Allen

COMPLAINT CONTROL NUMBER: 11-AS-20251209121524

FACILITY NAME:	SAVANT OF SANTA MONICA		FACILITY NUMBER:	198320378
ADMINISTRATOR:	NATHANIEL VENZON		FACILITY TYPE:	740
ADDRESS:	1447 17TH STREET		TELEPHONE:	(310) 829-5904
CITY:	SANTA MONICA	STATE: CA	ZIP CODE:	90404
CAPACITY:	174	CENSUS: 130	DATE:	04/07/2026
		UNANNOUNCED	TIME BEGAN:	11:53 AM
MET WITH:	Joe Saldana-Admiinistrator		TIME COMPLETED:	02:44 PM

ALLEGATION(S):

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Staff do not provide a safe and comfortable environment for resident in care.
Staff do not meet the needs of residents.
Staff do not ensure resident room was free of odors.
Staff did not provide clean linens to resident in care.
Staff yell at residents in care.

INVESTIGATION FINDINGS:

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On 4/7/2026, Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to deliver the findings for the alleged allegations above. LPA identified herself and met with Administrator Joe Saldana who was informed of the purpose of the visit.

The investigation consisted of the following:
On 12/10/2025, the department attempted to conducted interviews with Resident 1-12 (R1-R12); however only resident 1-2 (R1-R2) were intervied at the time of visit.

On 12/11/2025,the department successfully interviewed R3–R9 and the remaining three (3) residents were unavailable for interviews at the time of the visit.
The Department also conducted interviews with staff members 1–10 (S1–S10) and completed a facility tour. Observations included residents being in a safe and comfortable environment, resident rooms and common areas free of odors/hazards and staff maintaining and providing clean linens as well as observations of residents and staff interactions/communications during visit.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20251209121524

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: SAVANT OF SANTA MONICA	FACILITY NUMBER: 198320378
	VISIT DATE: 04/07/2026

NARRATIVE

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The investigation revealed the following:
Allegation 1: Staff do not provide a safe and comfortable environment for residents in care.

The Department attempted to conduct interviews with twelve (12) residents, R1–R12, LPA successfully interviewed R1–R9 and One (1) out of the twelve (12) residents interviewed reported that staff do not provide a safe and comfortable environment. Residents R2–R9 stated that staff and housekeeping maintain a safe and comfortable environment by cleaning rooms daily, removing trash, vacuuming, and encouraging residents to dispose of unused or unwanted items to reduce clutter. The remaining three (3) residents were unavailable for interviews at the time of the visit.

The Department also conducted interviews with staff members 1–10 (S1–S10), and ten (10) out of ten (10)

staff members reported that residents are provided with a safe and comfortable environment by reminding

and assisting residents to dispose of urinal contents after each use, encouraging the removal of unnecessary items, and ensuring rooms are cleaned daily by housekeeping, including trash removal and vacuuming.

During the tour, LPA did observed staff assisting residents with care, providing medications, and performing

housekeeping duties.

Allegation 2: Staff do not meet the needs of residents.
The Department attempted to conduct interviews with twelve (12) residents, R1–R12. LPA successfully interviewed R1–R9 and One (1) out of the twelve (12) residents interviewed reported that staff does not meet the needs of residents while residents R2–R9 reported that staff meet their needs by aiding with their Activities of Daily Living (ADLs), including administering medications daily or as needed. The remaining three (3) residents were unavailable for interviews at the time of the visit.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20251209121524

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: SAVANT OF SANTA MONICA	FACILITY NUMBER: 198320378
	VISIT DATE: 04/07/2026

NARRATIVE

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The Department also conducted interviews with staff members 1–10 (S1–S10), and ten (10) out of ten (10) staff members reported that they assist residents with their ADLs, including administering medications daily or as needed. Staff stated that when staffing concerns arise, the facility contacts its staffing agency, Clipboard, to ensure adequate coverage. All ten (10) staff members reported that staffing levels typically include three (3) to six (6) caregivers assigned to the following shifts: 6:00 AM–2:30 PM, 2:30 PM–10:30 PM, and 10:30 PM–6:30 AM. LPA also obtained and reviewed the shift schedule, which reflected sufficient staffing at the facility. During the tour, LPA observed staff assisting residents with care, administering medications, and performing housekeeping duties

Allegation 3: Staff do not ensure room was free of odors.
The department attempted to conduct interviews with twelve (12) residents, R1–R12. LPA successfully interviewed R1–R9. One (1) out of nine (9) residents stated that staff does not ensure rooms are free of odors, while residents R2–R9 reported that staff does ensure their rooms and the facility remain free from odors and that staff regularly encourage them to dispose of unnecessary items and food to avoid gnats, smells, and other insects. The remaining three (3) residents were unavailable for interviews at the time of the visit.
The department conducted interviews with staff members 1–10 (S1–S10), and ten (10) out of ten (10) staff members stated that they do ensure residents rooms are cleaned daily and that residents are encouraged to remove unnecessary items and food to prevent odors, gnats, insects, and clutter.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 5

Control Number 11-AS-20251209121524

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: SAVANT OF SANTA MONICA	FACILITY NUMBER: 198320378
	VISIT DATE: 04/07/2026

NARRATIVE

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During the tour of the facility, the department did not observe any obvious causes of foul odors or experience any foul odors in resident rooms or facility areas During the tour, the department also observed staff assisting residents with care, providing medications, and performing housekeeping duties nor were any gnats, insects, or clutter observed.

4. Staff did not provide clean linens to resident in care.

The department attempted to conduct interviews with twelve (12) residents, R1–R12. LPA successfully interviewed R1–R9. One (1) out of nine (9) residents stated that staff did not provide clean linens to residents in care while residents R2–R9 reported that staff does provide clean linens as needed when accidents occur or as needed the remaining three (3) residents were unavailable for interviews at the time of the visit.

The department also conducted interviews with staff members 1–10 (S1–S10), and ten (10) out of ten (10) staff members stated that residents’ linens are changed weekly or as needed. During the tour of the facility, LPA observed clean linens on residents’ beds, linens being washed in the laundry area, and an overflow of clean linens stored in the reception area.

Allegation 5: Staff yell at residents in care.

The department attempted to conduct interviews with twelve (12) residents R1–R12. LPA successfully interviewed R1–R9. One (1) out of nine (9) residents stated that staff yell at resident in care while residents R2–R9 reported that staff does not yell at residents in care the remaining three (3) residents were unavailable for interviews at the time of the visit.

The department also conducted interviews with staff members 1–10 (S1–S10), and ten (10) out of ten (10) staff members stated they have not observed or heard any reports of staff yelling at residents. During the tour of the facility, LPA did not observe any staff members yelling or speaking inappropriately at residents in care.

Continued

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 11-AS-20251209121524

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: SAVANT OF SANTA MONICA	FACILITY NUMBER: 198320378
	VISIT DATE: 04/07/2026

NARRATIVE

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Based on LPA’s interviews conducted, records reviewed, observations, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted where this report was discussed and provided to Joe Saldana- Administrator at the conclusion of the visit with appeal rights.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

LIC9099 (FAS) - (06/04)

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