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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320378
Report Date: 07/22/2026
Date Signed: 07/22/2026 10:22:45 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2026 and conducted by Evaluator Bernadette Allen
COMPLAINT CONTROL NUMBER: 11-AS-20260406191122
FACILITY NAME:SAVANT OF SANTA MONICAFACILITY NUMBER:
198320378
ADMINISTRATOR:JOE SALDANAFACILITY TYPE:
740
ADDRESS:1447 17TH STREETTELEPHONE:
(310) 829-5904
CITY:SANTA MONICASTATE: CAZIP CODE:
90404
CAPACITY:174CENSUS: 128DATE:
07/22/2026
UNANNOUNCEDTIME BEGAN:
08:05 AM
MET WITH:Joe Saldana-Administrator TIME COMPLETED:
10:45 PM
ALLEGATION(S):
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Allegation: Staff did not ensure that the facility is free of pest.
INVESTIGATION FINDINGS:
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On 7/22/2026, Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to deliver the findings for the alleged allegation above. LPA met with Executive Director, Joe Saldana and he was informed of the purpose of the visit

On 04/07/2026, Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced complaint visit to investigate the alleged allegation above. LPA met with Executive Director, Joe Saldana and he was informed of the purpose of the visit.

The investigation consisted of the following:

At 2:50 AM, LPA Bernadette requested a copy of staff roster dated 4/7/2026, resident roster, Orkin email correspondence dated 4/7/2026 regarding extensive extermination services (K-9) post and pre inspection which is pending management approval along with Bug free Central Inc, along with copies of ongoing contract with Orkin exterminators for all types of pests control from 4/11/2025 through 1/9/2026.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 11-AS-20260406191122
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: SAVANT OF SANTA MONICA
FACILITY NUMBER: 198320378
VISIT DATE: 07/22/2026
NARRATIVE
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invoices for treatments conducted on 1/15/2026 and 3/06/2026. LPA also conducted interviews with staff members (S1-S6) and residents R1-R6.

The investigation revealed the following:

Allegation #1: Allegation: Staff did not ensure that the facility is free of pest.

On 4/7/2026, LPA reviewed documents showing that continuous pest control services have been conducted at the facility by Orkin Exterminating Service and Bug Free Central Inc. LPA received records dated from 1/15/2026 through 6/26/2026, which included extensive extermination services such as K-9 post and pre-inspections, along with documentation of rooms treated and heat treatment pending approval documents. The facility also maintains an ongoing contract with Orkin for monthly treatment and recommendations from 4/11/2025 through 1/9/2026.

Interviews were conducted with Staff Members 1–6 (S1–S6), and 6 out of 6 staff members reported that there has been an ongoing problem with pests/bedbugs and action has been taken to resolve the problem. Staff stated the maintenance director Frank is informed and Orkin comes out to spray/ treat for bedbugs.

Frank- maintenance director, stated that they have been taking measures to prevent the problem from worsening by having Orkin provide services as needed, in addition to the facility’s ongoing monthly contract. Frank also stated that extensive measures have been taken with K-9 and heat treatments which have been planned for the facility and were pending at the time of the visit on 4/7/2026, but have since been approved 4/24/2026.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 11-AS-20260406191122
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: SAVANT OF SANTA MONICA
FACILITY NUMBER: 198320378
VISIT DATE: 07/22/2026
NARRATIVE
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Interviews were also conducted with Residents 1–7 (R1–R7) and 5 out of 7 residents stated that they have experienced issues with pests/bedbugs in their rooms. Residents R1–R5 reported that maintenance staff and exterminators have been coming to their rooms weekly to address their concerns. When asked whether their rooms had been treated with heat treatments, they confirmed that they had. The remaining residents, R6 and R7, stated that they have not experienced any issues with pests/bedbugs in their rooms and that they see maintenance staff and exterminators in the facility on a regular basis.

The documents reviewed are as follows: The Bug Free/Orkin contract indicates that K-9 and extensive heat treatment measures were authorized on 4/24/2026. A Pests/Bed Bug Service Preparation Sheet dated 5/8/2026 was also received, along with detailed documentation of the locations and rooms treated from 1/15/2026 through 6/26/2026.



The administrator also confirmed that, as of 7/22/2026, there have been no reports of pests or bed bugs and the facility will continue to utilize Orkin Exterminators ongoing contract, services. Although there had been a problem with pests/bed bugs continuous action was taken on a regular basis and as needed along with extensive measures to resolve the problem. On 7/22/2026 LPA toured the following rooms 3,9,18 or 19. and did not observe bedbugs.

Based on interviews, observations and documents reviewed during the investigation, the above allegation is found to be Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and provided to Joe Saldana -Executive Director at conclusion of the visit with appeal rights.
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3