198320378-8-5-2026-11-AS-EMAZ-DXANVB-20260825104742

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320378
Report Date: 08/05/2026
Date Signed: 08/05/2026 04:05:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2026 and conducted by Evaluator Wendy Gibbs

COMPLAINT CONTROL NUMBER: 11-AS-20260610143752

FACILITY NAME:	SAVANT OF SANTA MONICA		FACILITY NUMBER:	198320378
ADMINISTRATOR:	JOE SALDANA		FACILITY TYPE:	740
ADDRESS:	1447 17TH STREET		TELEPHONE:	(310) 829-5904
CITY:	SANTA MONICA	STATE: CA	ZIP CODE:	90404
CAPACITY:	174	CENSUS: 127	DATE:	08/05/2026
		UNANNOUNCED	TIME BEGAN:	10:07 AM
MET WITH:	Joe Saldana		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

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Staff mismanages resident's money
Staff are unlawfully evicting resident in care

INVESTIGATION FINDINGS:

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On 08/05/2026, Licensing Program Analyst (LPA), Wendy Gibbs, conducted a subsequent unannounced Complaint Visit to the facility listed above. LPA met with Joe Saldana, Executive Director, and the purpose of today’s visit was explained. LPA was granted entry into the facility.

The investigation consisted of the following:
During today's visit, LPA interviewed Staff S4-S7 and interviewed Residents R4-R13.
During an initial visit conducted on 06/17/2026, LPA interviewed Staff S1-S3, interviewed Residents R1-R3, and received and reviewed documents pertinent to the investigation. The following documents were received and reviewed Staff Roster, Resident Roster, Identification and Emergency Information (dated 03/17/2026), Admission Agreement (dated 07/09/2025), Physician’s Report (dated 07/01/2025), Needs and Service Plan (dated 03/01/2026), Eviction Notice (dated 04/29/2026), Warning Notices (dated 03/12/2026), Proof of Service of Notice to Tenant (dated 04/29/2026), and Resident Statement Balance Due (dated 05/31/2026).
The investigation revealed the following:

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:	DATE: 08/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 11-AS-20260610143752

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: SAVANT OF SANTA MONICA	FACILITY NUMBER: 198320378
	VISIT DATE: 08/05/2026

NARRATIVE

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Allegation: Staff mismanages resident’s money
The allegation alleges that a resident observed charges on their statement that they did not authorize.
During record review, LPA received and reviewed the Admission Agreement, dated 07/09/2026, and observed on page 47, Appendix G Resident Financial/Responsibility Form has R1 listed as the Responsible Party. On page 58, Appendix L Personal Rights of Residents, states residents shall have the personal right “to keep, have access to, and use their own personal possessions, including toilet articles, and to keep and be allowed to spend their own money.” On page 59 states they have the right “to manage their financial affairs.” Additionally, LPA received and reviewed Resident R1’s Medical Assessment for Residential Care Facilities for the Elderly, dated 07/01/2025, that indicates on page 5 that R1 is “able to manage own cash resources.”
During interviews with Staff S1-S7, were asked if there have been any reports from residents whose finances they manage, regarding unauthorized charges to their personal accounts, seven (7) out of seven (7) stated no, there have been no reports from residents regarding unauthorized charges. Additionally, Staff S1-S7 were asked if any resident reported unauthorized charges to their personal accounts, two (2) out of seven (7) stated yes, there have been two (2) residents who reported unauthorized charges to their personal account. Staff S2 stated they offered the residents assistance by contacting the bank and the police to make a report. During interviews with Resident’s R1-R13, were asked if they have had any charges to their personal accounts that they did not authorize, two (2) out of thirteen (13) stated yes, they have had unauthorized charges to their personal accounts. Additionally, Residents’ R1 and R2 were asked if they have concerns that the unauthorized charges were made by a staff member, two (2) out of two (2) stated no, they have no concerns regarding staff being responsible for the unauthorized charges.

Allegation: Staff are unlawfully evicting resident in care

The allegation alleges that a resident has been evicted for money owed and staff will not allow a partial payment.
During record review, LPA received and reviewed the Notice to Pay Basic Services Fees in Ten (10) Days or Quit in Thirty (30) Days noticed given to Resident R1 on 04/29/2026. LPA observed the notice includes the required information including the date the notice was issued, the effective date of the notice, the amount due to the facility for Basic Service Fees from 11/01/2025 through 04/29/2026, a list of recourses and referral services available to assist with finding new housing, a list of agencies to file a complaint with, and the Health and Safety Code 1569.683(a)(4). LPA received a billing statement dated 05/31/2026, for R1 indicating Past Balance Due, current Charges, payment Credits, and current Amount Due. Additionally, LPA received and

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:	DATE: 08/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 11-AS-20260610143752

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: SAVANT OF SANTA MONICA	FACILITY NUMBER: 198320378
	VISIT DATE: 08/05/2026

NARRATIVE

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reviewed Resident R1’s Admission Agreement, dated 07/09/2025, that state on page 14, section VII. Termination, under subsection B. Termination by Us, 1. Upon Thirty (30) Days Notice. We may terminate this Agreement upon thirty (30) day's written notice to you if any of the following events occur: a. Nonpayment of the rate for basic service (ie., the Monthly Fee, Care Fees, or other ancillary chargers) within ten (10) days of the due date. LPA received and reviewed a letter that was given to R1, dated 03/12/2026, regarding their Delinquent Amount and indicating R1 has not made arrangements for a payment plan.
During interviews with Staff S1-S7, were asked if there have been any eviction notices issued to residents, five (5) out of seven (7) stated there are a few evictions in process due to non-payment. One (1) out of seven (7) staff stated they believe the residents have received warnings. One (1) out of seven (7) stated to their knowledge there has been no eviction notices issued.
During interviews with Resident’s R1-R13, were asked if they have been issued an eviction notice, two (2) out of thirteen (13) stated yes, they were issued an eviction notice due to non-payment.

During the course of the investigation, LPA was unable to find evidence to support the allegation(s). Although the allegation(s) may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) is/are unsubstantiated.

During today's visit LPA did not observe or cite any deficiencies.

An exit interview was conducted with Joe Saldana, Executive Director, and a copy of this report was provided.

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:	DATE: 08/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2026

LIC9099 (FAS) - (06/04)

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