198320402-7-24-2026-11-AS-PMAA-DWGN69-20260730101044

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320402
Report Date: 07/24/2026
Date Signed: 07/24/2026 04:13:04 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2026 and conducted by Evaluator Zina Brown

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260716124054

FACILITY NAME:	WESTMONT OF CULVER CITY		FACILITY NUMBER:	198320402
ADMINISTRATOR:	DAWN M SMITH		FACILITY TYPE:	740
ADDRESS:	11141 WASHINGTON BLVD		TELEPHONE:	(310) 736-4118
CITY:	CULVER CITY	STATE: CA	ZIP CODE:	90232
CAPACITY:	160	CENSUS: 151	DATE:	07/24/2026
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Dawn Smith, Executive Director		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff do not ensure the facility is free of bed bugs
Resident sustained bug bites due to staff neglect

INVESTIGATION FINDINGS:

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On 07/24/2026, at 8:30am, Licensing Program Analyst (LPA) Zina Brown arrived at the facility to conduct a subsequent visit to deliver the complaint investigation findings. At 8:45 AM, LPA met with Dawn Smith (Executive Director) and explained the purpose of the visit.

The investigation consisted of the following: On 07/20/2026, the Department conducted interviews with Administrator (A1), Staff (S1–S9), and Residents (R1–R10) between the hours of 9:00am – 3:34pm, and on 07/24/2026 between the hours of 9:20am – 9:59 am, interviews were conducted with (S10) and (R11). The Department requested and obtained the following documents: Staff Roster (dated 07/10/2026), Resident Roster (received 07/20/2026), Housekeeping Schedule (received 07/20/2026), 17 Orkin Service Reports (from August 2025 and February 2026 – July 2026), Floor Plan, and resident records for three residents (R1, R2, R3), including LIC 601 Identification & Emergency Information, LIC 602 Physician’s Report, LIC 603 Pre-Appraisal, LIC 604 Admission Agreement, and LIC 625 Appraisal/Needs and Services Plan.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260716124054

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: WESTMONT OF CULVER CITY	FACILITY NUMBER: 198320402
	VISIT DATE: 07/24/2026

NARRATIVE

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On 07/24/2026, between the hours of 1:30pm – 2:30pm, the Department conducted a records review and observed the following: An Orkin inspection (dated 06/01/2026) (PC Standard – Every Two Weeks documented inspection of the interior and exterior building, kitchen area, front patio, dumpster room, break room, restrooms, garage/exterior rodent bait stations, and one resident unit for bed bug follow up. Live activity was found, with ten bed bugs located throughout the sheets of the primary bedroom.

An Orkin Service Report (dated 06/19/2026) documented a canine inspection of three units and the third floor hallway, with no bed bug activity found.

An LIC 624 Unusual Incident/Injury Report (dated 07/14/2026) documented that pest control inspected a resident’s apartment and noted one bed bug in the frame of the bed. A protectant cover was to be placed on the box spring, and Orkin was scheduled to perform treatment on 07/14/2026.

An Orkin Service Report (dated 07/14/2026) documented a thorough inspection of the interior of R2’s and R12’s rooms, with live activity found; one adult bed bug was located underneath the mechanical bedframe (top left corner). A residual spray was applied to all walls of both rooms, and in R2’s room the mechanical bedframe, cover sheets, and bedframe were also treated. On 07/22/2026, Orkin also conducted a canine inspection between the hours of 5:00am– 5:30am in all common areas, including each floor sitting room, staff break room, library, living room, dining room, bistro, laundry room, housekeeping cart, activity room, fitness room, theater room, card room, and billiards room and no live or dead activity was discovered.

Overall, records show that Orkin conducted ongoing pest control services, including PC Standard Every Two Weeks on 02/10/2026, 02/21/2026, 03/10/2026, 03/24/2026, 04/07/2026, 04/21/2026, 05/05/2026, 06/01/2026, and 06/30/2026, and Bed Bug Odd Job treatments on 05/22/2026, 05/29/2026, 06/16/2026, 06/19/2026, and 07/14/2026. These records demonstrate consistent pest control activity throughout the facility.

Based on information gathered through interviews and record reviews, there is not enough evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260716124054

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: WESTMONT OF CULVER CITY	FACILITY NUMBER: 198320402
	VISIT DATE: 07/24/2026

NARRATIVE

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SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026

LIC9099 (FAS) - (06/04)

Page: 5 of 5

Control Number 11-AS-20260716124054

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: WESTMONT OF CULVER CITY	FACILITY NUMBER: 198320402
	VISIT DATE: 07/24/2026

NARRATIVE

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The investigation revealed the following:

Allegation: Staff do not ensure the facility is free of bed bugs
It was alleged that a resident reported ongoing bites, a worker reportedly located a bed bug in a resident’s bed, the room was sprayed, and the resident is concerned about whether the facility is maintaining a bed bug free environment.

On 07/20/2026, between the hours of 1:22pm – 1:33pm, the Department interviewed the Administrator (A1) regarding the allegation. A1 confirmed the allegation and stated bed bugs were reported in R1's, R3's, and R2's room. A1 stated that Orkin found one live bed bug and one dead bed bug in R2's room.

On 07/20/2026 & 07/24/2026, between the hours of 9:00am – 3:32pm, the Department interviewed 11 staff regarding the allegation. 1 out of 11 staff confirmed the allegation and stated Orkin found a bed bug in R2's room. 10 out of 11 staff denied the allegation and stated they had never witnessed any bed bugs in any resident room and only heard about bed bug concerns through general facility communication.

On 07/20/2026, between the hours of 12:31pm – 3:34pm, and on 07/24/2026, between the hours of 9:20am – 9:32am, the Department interviewed 11 residents regarding the allegation. 1 out of 11 residents confirmed the allegation, with R1 stating the first sign of bed bugs in their room occurred in June 2026. 9 out of 11 residents denied the allegation and stated they had never seen bed bugs in their rooms nor anywhere else in the facility. 1 out of 11 residents did not confirm nor deny the allegation and stated seeing bed bugs in their room back in August 2025.

On 07/24/2026, between the hours of 9:15am – 10:07am, the Department conducted a tour of five resident rooms and observed the following: A1 conducted a bed inspection by removing all bed linens from the rooms of R1, R2, R3, R11, and R12 . No live or dead bed bugs were observed.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 5

Control Number 11-AS-20260716124054

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: WESTMONT OF CULVER CITY	FACILITY NUMBER: 198320402
	VISIT DATE: 07/24/2026

NARRATIVE

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Allegation: Resident sustained bug bites due to staff neglect
It was alleged that a resident reported experiencing bites over a period of time and believes the bites occurred because staff did not adequately address the bed bug issue.

On 07/20/2026, between the hours of 1:22pm – 1:33pm, the Department interviewed the Administrator (A1) regarding the allegation. A1 confirmed the allegation and stated R1 and R2 experienced bites.

On 07/20/2026 & 07/24/2026, between the hours of 9:00am – 3:32pm, the Department interviewed 10 staff regarding the allegation. 4 out of 10 staff confirmed the allegation and stated they observed bites and/or red marks on R2, which R2 also reported. 4 out of 10 staff denied the allegation and stated they had not observed any bug bites on residents. 2 out of 10 staff did not confirm nor deny the allegation and acknowledged that residents reported itchiness, which staff could not attribute to bed bugs.

On 07/20/2026, between the hours of 12:31pm – 3:34pm, and on 07/24/2026, between the hours of 9:20am – 9:32am, the Department interviewed 11 residents regarding the allegation. 2 out of 11 residents confirmed the allegation and stated R1 had bites on their chest and arms, while R2 had one bite on their arm. 8 out of 11 residents denied the allegation and stated they had never experienced any bites nor skin concerns related to bed bugs. 1 out of 11 residents did not confirm nor deny the allegation and stated they did not know whether they had been bitten nor was aware of any marks.

On 07/24/2026, between the hours of 12:00pm– 1:30pm, the Department conducted a records review and observed the following: An LIC 624 Unusual Incident/Injury Report (dated 07/14/2026) documented that on 07/08/2026, a resident was noted to have small red spots on the right side of their neck, right side of their chest, and the back of their upper arm. The resident reported the areas were itchy and believed the spots may have been mosquito bites from sitting on the patio. The resident’s family was notified, and staff monitored the areas while investigating the possible cause of the skin lesions. On 07/20/2026, the Department observed a photo visible skin lesions on R1’s arm and back. Also as of 07/24/2026, the department did not observe any new reports of residents sustaining any bed bug bites.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026

LIC9099 (FAS) - (06/04)

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