198320414-5-2-2026-11-AS-SCIS-DV82EP-20260619172014

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320414
Report Date: 04/24/2026
Date Signed: 05/02/2026 06:42:07 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2025 and conducted by Evaluator Pamela Bunker

COMPLAINT CONTROL NUMBER: 11-AS-20251112103653

FACILITY NAME:	LEXIE RESIDENTIAL CARE		FACILITY NUMBER:	198320414
ADMINISTRATOR:	CLARKE, ZOIE		FACILITY TYPE:	735
ADDRESS:	2717 W 85 STREET		TELEPHONE:	(310) 490-9095
CITY:	INGLEWOOD	STATE: CA	ZIP CODE:	90305
CAPACITY:	4	CENSUS: 4	DATE:	04/24/2026
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Zoie Clarke		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff did not prevent individual in the facility from sexually abusing client in care

INVESTIGATION FINDINGS:

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On April 24, 2026, at 8:00 a.m., Licensing Program Analyst (LPA) Pamela Bunker conducted an initial visit to gather information regarding the above allegation. Upon arrival, LPA met with Licensee Zoie Clarke and explained the purpose of the visit. Entry into the facility was granted.

The investigation consisted of the following: On April 24, 2026 at 8:00 a.m., the following documents were reviewed and obtained as part of the investigation: Personnel Report (dated 04/09/2026 ), Resident Roster (dated 04/09/2026), Admission Agreement (dated 04/23/2024), Identification and Emergency Information (dated 04/23/2023), Physician’s Report (dated 04/10/2025 ), Medical Assessment (dated 04/10/2025), Medication Administration Records (MARs), (dated 11/01/2025-present), Appraisal & Needs and Services Plan (dated 09/30/2024), Functional Capability Assessment (dated 04/23/2024), Preplacement Appraisal Information (dated 04/23/2024), Personal Rights (dated 04/23/2024), Consent Forms (date 04/23/2024), Special Incident Report (dated 11/11/2025),
See continued LIC9099-C page 2.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Pamela Bunker
LICENSING EVALUATOR SIGNATURE:	DATE: 04/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20251112103653

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: LEXIE RESIDENTIAL CARE	FACILITY NUMBER: 198320414
	VISIT DATE: 04/24/2026

NARRATIVE

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Continue LIC9099-C page 2

Westside Regional Center reports (dated 11/25/2025, 12/03/2025, 02/11/2026, & 02/25/2026), Inglewood Police Department Report (dated 11/11/2025), Uptimum Medical Group Referral and OB/GYN reports (dated 07/31/2025, 10/21/2025, 10/29/2025,11/03/2025, and 11/10/2025)

Allegation: Staff did not prevent an individual in the facility from sexually abusing a client in care.

On 04/09/2026, between 8:00 a.m. and 3:45 p.m., the Department conducted interviews with Staff #1–#3 (S1–S3). All three staff members (3 out of 3) reported that they have never witnessed any client being sexually abused by staff. They stated that the facility provides adequate care and supervision at all times to ensure residents are safely assisted. Each staff member confirmed that there are no male employees working at the facility.

All staff interviewed (3 out of 3) stated that they noticed a change in the client. S1 reported that she contacted the client’s Primary Care Physician, who referred the client to an OB/GYN on 07/31/2025. S1 stated that on October 21, 2025, the client was taken to the OB/GYN appointment for evaluation and was prescribed antibiotics. On November 10, 2025, the client had a follow-up telehealth appointment. It was later determined that the client had contracted client had a had a sexually transmitted infection STI. On November 11, 2025, the Inglewood Police Department responded to the facility to conduct an investigation. All three staff members denied that the client had any form of sexual contact with any person while at the facility, and S1–S3 denied the allegation.

On 04/09/2026, between 8:00 a.m. and 3:45 p.m., the Department attempted to interview Clients #1–#3 (C1–C3). All three clients are nonverbal and were unable to respond to any of the questions. The Department was able to interview Client #4 (C4). C4 denied the allegation, as they are not the subject of the investigation.

See continued LIC9099-C page 3.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Pamela Bunker
LICENSING EVALUATOR SIGNATURE:	DATE: 04/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2026

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20251112103653

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: LEXIE RESIDENTIAL CARE	FACILITY NUMBER: 198320414
	VISIT DATE: 04/24/2026

NARRATIVE

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Continue LIC9099-C page 3

During the Department investigation, the Department obtained and reviewed the medical records, the OB/GYN Office records, the Inglewood Police Department reports, the Westside Regional Center report, and facility documents. This investigation was conducted jointly with the Department and the Inglewood PD Detective. They both interviewed the client, the facility staff, the facility administrator, and the client's brother. They also spoke with a doctor regarding the sexually transmitted infection (STI). The facility staff noticed a change in the client that was first observed in July of 2024. The facility staff interviews all deny that the client had any form of sexual contact with any person while at the facility. A tour/search of the facility did not reveal any health and safety risk. There is currently no proof of sexual assault. There is not enough information to support the allegation that the staff sexually abused the resident. Based on the information obtained, the Department found no evidence of sexual assault and does not have sufficient information to support the allegation that staff sexually abused the client.

Based on interviews, available evidence, observation, information received, and records reviewed there was not enough evidence to support the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.

There were no deficiencies cited. LPA Bunker provided Administrator Zoie Clarke with copies of the Complaint Investigation Reports LIC-9099 and LIC-9099Cs.

An exit interview was conducted.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Pamela Bunker
LICENSING EVALUATOR SIGNATURE:	DATE: 04/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2026

LIC9099 (FAS) - (06/04)

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