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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320417
Report Date: 11/05/2025
Date Signed: 11/05/2025 03:01:10 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/06/2025 and conducted by Evaluator Zina Brown
COMPLAINT CONTROL NUMBER: 11-AS-20251006160920
FACILITY NAME:BRITTANY HOUSEFACILITY NUMBER:
198320417
ADMINISTRATOR:JOEL NIBLETTFACILITY TYPE:
740
ADDRESS:5401 E CENTRALIA STTELEPHONE:
(562) 421-4717
CITY:LONG BEACHSTATE: CAZIP CODE:
90808
CAPACITY:170CENSUS: 124DATE:
11/05/2025
UNANNOUNCEDTIME BEGAN:
08:25 AM
MET WITH:Joel Niblett, AdministratorTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Facility failed to seek timely medical attention to the resident
Staff did not communicate with resident's representative in a timely manner.
INVESTIGATION FINDINGS:
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On 11/05/2025 at 8:25am, Licensing Program Analysts (LPA) Zina Brown conducted a subsequent complaint visit at this facility to deliver findings. During today’s visit, LPAs met with Joel Niblett (Executive Director) & explained the purpose of the visit.

The investigation consisted of the following: On 10/13/2025 at 8:35am, Licensing Program Analyst (LPA) Zina Brown conducted an initial unannounced complaint investigation for the allegations listed above. On 10/13/2025 , LPA interviewed with Administrator (A1), Staff (S1-S7) between the hours of 9:04am – 1:23pm. On 10/20/2025, LPA conducted interviewed with Residents (R1-R10) between the hours of 8:30am - 10:15am. Also LPA obtained the following documentation: Resident Roster (received 10/13/2025), Staff Roster (dated 10/13/2025), Resident #1 (R1's) documents such as LIC 601 Personnel Record (dated 09/16/2025), LIC 602: Physician Report (dated 09/10/2025), LIC 603: Pre-Placement Appraisal (dated 09/08/2025), and LIC 604: Admission Agreement (dated 09/16/2025).

Report continues on LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 11-AS-20251006160920
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BRITTANY HOUSE
FACILITY NUMBER: 198320417
VISIT DATE: 11/05/2025
NARRATIVE
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The investigation revealed the following:
Allegation: Facility failed to seek timely medical attention to the resident
It was alleged that the facility failed to seek timely medical attention for Resident 1 (R1), who was believed to be sleeping throughout the morning of September 27, 2025, but was later found unresponsive around 12:40 p.m. and was transported to the hospital.

On 10/13/2025, between the hours of 1:12pm - 1:23pm, LPA interviewed Administrator (A1) regarding the allegation. A1 was unaware of the allegation and stated he doesn't recall anything at all in regards to the resident's condition nor what steps were taken when staff realized the resident was unresponsive on the morning of 09/27/2025 at approximately 8am.  A1 did not have a response when asked at what point did staff notice that the resident was unresponsive or show signs of distress.  A1 stated the facility process for checking on residents consist of standard practice every 2 hours for resident. If resident is asleep, the staff won't wake up the resident for dignity and will do otherwise if necessary for physical/medical needs for food and or medication. A1 stated the staff makes the determination to contact emergency services or for medical help.

On 10/13/2025, between the hours of 9:04am - 11:30am, LPA interviewed 7 staff in regards to the allegation.
1 of 7 staff confirmed the allegation and stated a Medtech informed Staff 7 (S7) and a previous LVN who not longer work at the facility were informed that Resident 1 (R1) wasn't looking well. S7 and former LVN observed R1 unresponsive and contacted 911 who then came to the facility to take R1 to the hospital. 3 of 7 staff were aware of the allegation due to being informed by other staff since these staff were off of work on the day of the incident occurring. 3 of 7 staff were unaware of the allegation by not have any knowledge due to not being scheduled to work on that day and time of the incident occurring.

On 10/20/2025, between the hours of 8:30am - 10:00am, LPA interviewed 10 residents in regards to the allegation.
2 of 10 residents confirmed the allegation and stated that staff do not take action, respond slowly, and provide poor assistance to those in need of medical attention. 6 of 10 residents denied the allegation and stated not having to wait a long time before receiving help when sick. 2 of 10 residents were unaware of the allegation stated not knowing and or never witnessing it due to keeping to themselves.


On 11/05/2025, between the hours of 9:35am - 9:45am, LPA conducted a records review and observed the following:
LIC 602 Physician Report for Residential Care Facilities for the Elderly (RCFE) - dated on 09/10/2025 states that R1 had dementia and his primary diagnosis was coronary artery and secondary diagnosis(es) was congestive heart failure. LIC 603 Preplacement Appraisal Information stated R1's health history of 3 back surgeries and a heart stents. Furthermore, staff informed the Medtech and former LVN that R1 appeared to look unwell which as resulted in R1 being unresponsive. The facility immediately contacted emergency first responders who arrived to the facility to transport R1 to the hospital. Upon R1 being transported to the hospital, the resident was alive.


Based on information gathered, interviews, and record reviews, there is not enough evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 11-AS-20251006160920
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BRITTANY HOUSE
FACILITY NUMBER: 198320417
VISIT DATE: 11/05/2025
NARRATIVE
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Allegation: Staff did not communicate with resident's representative in a timely manner.
It was alleged that staff failed to communicate with the resident’s representative in a timely manner regarding the resident’s condition and subsequent hospitalization, and that the facility administrator did not respond to the representative’s multiple attempts to discuss the incident.

On 10/13/2025, between the hours of 1:12pm - 1:23pm, LPA interviewed Administrator (A1) regarding the allegation. A1 did not confirm nor deny the allegation and stated A1 stated that the Medtech or licensed nurse is typically responsible for informing the resident’s family when there is a medical emergency or major change in condition. A1 further stated that management or staff did not follow up with the family after the incident, as it is the family’s responsibility to communicate with the hospital once the resident is transferred, and the hospital is responsible for providing updates to the family.

On 10/13/2025, between the hours of 9:04am - 11:30am, LPA interviewed 7 staff in regards to the allegation.
5 of 7 staff denied the allegation and stated when it's a change in the resident's condition the family is notified immediately.
1 of 7 staff were unaware of the allegation and stated not knowing if family is notified in the resident's change in condition.
1 of 7 staff did not confirm nor deny the allegation but stated staff tell the nurse and the Medtech first who will then contact the family. 

On 10/20/2025, between the hours of 8:30am - 10:00am , LPA interviewed 10 residents in regards to the allegation.
1 of 10 residents confirmed the allegation and stated the facility doesn't tell their family right away when something happens with their health. 7 of 10 residents denied the allegation and stated their family have not and did not found out late about something that has happened to them such as not feeling well or going to the doctor and or hospital while being here at the facility. 1 of 10 residents didn't confirm nor deny the allegation and stated that their family doesn't care. 1 of 10 resident was unsure of the allegation and stated not knowing if the facility contacts their family later or after the fact if and when something has happened such as not feeling well or going to the doctor and or hospital.


On 11/05/2025 between the hours of 8:25am - 8:45am, LPA conducted a records review and observed the following:
Upon the incident occurring, an initial report was made to the resident's responsible representative by the facility in regards to the incident that occurred with R1. However the facility did not communicate after the incident occurred with R1's responsible party.

Report continues on LIC 9099-C
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 11-AS-20251006160920
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BRITTANY HOUSE
FACILITY NUMBER: 198320417
VISIT DATE: 11/05/2025
NARRATIVE
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Based on information gathered, interviews, and record reviews, there is not enough evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

No deficiencies were cited for the allegations above.

An exit interview was conducted, and a copy of this report was provided to Joel Niblett (Administrator).
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4