198320417-1-22-2026-11-AS-UCOL-DSJQAN-20260326120014

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320417
Report Date: 01/22/2026
Date Signed: 01/22/2026 02:55:47 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2026 and conducted by Evaluator Jose Calderon

COMPLAINT CONTROL NUMBER: 11-AS-20260115151515

FACILITY NAME:	BRITTANY HOUSE		FACILITY NUMBER:	198320417
ADMINISTRATOR:	JOEL NIBLETT		FACILITY TYPE:	740
ADDRESS:	5401 E CENTRALIA ST		TELEPHONE:	(562) 421-4717
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90808
CAPACITY:	170	CENSUS: 115	DATE:	01/22/2026
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	ADMINISTRATOR JOEL NIBLETT		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff did not maintain facility sanitary
Facility smells malodorous

INVESTIGATION FINDINGS:

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On 01/22/2026 Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to Brittany House and was greeted by Administrator Joel Niblett (S1). LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations.
The investigation consisted of the following: LPA Calderon interviewed Staff S1-S7, residents R1-R12. LPA Calderon obtained the following records: Admission Agreement (dated 06/30/2025). Housekeeping Schedule (dated 01/2026) for R1. Toured the facility with S1 to include common areas and rooms.
The investigation revealed the following:

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Calderon
LICENSING EVALUATOR SIGNATURE:	DATE: 01/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260115151515

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BRITTANY HOUSE	FACILITY NUMBER: 198320417
	VISIT DATE: 01/22/2026

NARRATIVE

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Regarding the Allegation: Staff did not maintain facility sanitary’.

This complaint alleged that the facility staff did not change R1 bed that had feces in the sheets. LPA Calderon noted staff cleaning the facility. LPA Calderon noted staff changing bed sheets. Records review indicate the following: Reviewed housekeeping schedule for (dated 01/2026) staff cleaning from 6:30 am to 3pm every day. Interviews indicate the following: S1 indicates that R1 was only in the facility for 3 days and transferred to a new facility. S1 indicates that staff clean rooms every day and change sheets 3 times per week or when needed. 7 out of 7 staff deny the allegation. R1 could not be interviewed as R1 no longer lives in the facility. 11 out of 12 residents deny the allegation.

Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “staff did not maintain facility sanitary” is found to be UNSUBSTANTIATED.

Regarding the Allegation: Facility smells malodorous.

This complaint alleged that the facility common areas and rooms smelled. LPA Calderon noted staff cleaning the facility. LPA Calderon noted staff changing bed sheets. LPA Calderon did not smell any odors in the rooms or common areas. Records review indicate the following: Reviewed housekeeping schedule for (dated 01/2026) staff cleaning from 6:30 am to 3pm every day. Interviews indicate the following: S1 indicates that R1 was only in the facility for 3 days and transferred to a new facility. S1 indicates that staff clean rooms every day and change sheets 3 times per week or when needed. 7 out of 7 staff deny the allegation. R1 could not be interviewed as R1 no longer lives in the facility. 11 out of 12 residents deny the allegation.

Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “facility smells malodorous” is found to be UNSUBSTANTIATED.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Calderon
LICENSING EVALUATOR SIGNATURE:	DATE: 01/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 3

Control Number 11-AS-20260115151515

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BRITTANY HOUSE	FACILITY NUMBER: 198320417
	VISIT DATE: 01/22/2026

NARRATIVE

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Regarding the Allegation: Staff or residents smoking marijuana’.

This complaint alleged that the facility staff and residents smoke marijuana inside the facility. LPA Calderon noted staff cleaning the facility. LPA Calderon noted staff changing bed sheets. LPA Calderon did not smell smoke or the smell of marijuana inside the facility. Interviews indicate the following: S1 indicates that it is against company policy for staff to smoke marijuana at work and no staff would be smoking inside the facility. 7 out of 7 staff deny the allegation. R1 could not be interviewed as R1 no longer lives in the facility. 11 out of 12 residents deny the allegation.

Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “staff or resident smoking marijuana inside the facility” is found to be UNSUBSTANTIATED.

No deficiencies cited during today's visit.

An exit interview was conducted, and a copy of the Complaint Report was provided to the Administrator Joel Niblett (S1).

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Calderon
LICENSING EVALUATOR SIGNATURE:	DATE: 01/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026

LIC9099 (FAS) - (06/04)

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