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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320417
Report Date: 01/15/2026
Date Signed: 03/24/2026 12:39:47 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/09/2025 and conducted by Evaluator Pamela Bunker
COMPLAINT CONTROL NUMBER: 11-AS-20251009083621
FACILITY NAME:BRITTANY HOUSEFACILITY NUMBER:
198320417
ADMINISTRATOR:JOEL NIBLETTFACILITY TYPE:
740
ADDRESS:5401 E CENTRALIA STTELEPHONE:
(562) 421-4717
CITY:LONG BEACHSTATE: CAZIP CODE:
90808
CAPACITY:170CENSUS: 118DATE:
01/15/2026
UNANNOUNCEDTIME BEGAN:
08:10 AM
MET WITH:Joel NiblettTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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9
Staff are not preventing the spread of a communicable disease.
Staff did not notify the resident's responsible parties of the outbreak.
INVESTIGATION FINDINGS:
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On January 15, 2026, Licensing Program Analyst (LPA) Pamela Bunker conducted a subsequent visit to gather information regarding the above allegations. LPA Bunker met with Executive Director Joel Niblett and explained the purpose of today's visit. LPA was granted entry into the facility.

The investigation consisted of the following: On 10/15/2025 and 01/15/2026, the following documents were reviewed and obtained as part of the investigation: Personnel Report (dated10/14/2025 and 01/09/2026), Resident Roster (dated10/15/2025 and 01/15/2026), Special Incident Report (dated 10/06/2025 and 10/09/2025) and Notification Log (dated 10/09/2025) and Los Angeles Department of Public Health Records (dated 10/06/2025).

On 10/15/2025, LPA Bunker toured the facility's buildings and grounds to observe and identify any signs of neglect, abuse, or other immediate health and safety threats. No signs of neglect or abuse were observed during today's visit. See continued LIC9099-C page 2.



Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Pamela Bunker
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 11-AS-20251009083621
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: BRITTANY HOUSE
FACILITY NUMBER: 198320417
VISIT DATE: 01/15/2026
NARRATIVE
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Continued LIC9099-C page 2.

On 01/15/2026, between 10:25 a.m. and 3:00 p.m., LPA Pamela Bunker conducted interviews with staff members #1–#5 (S1–S5) and residents #1–#6 (R1–R6) regarding the complaint allegation.

Investigation revealed the following.
Allegation: Staff are not preventing the spread of a communicable disease.
On 01/15/2026, between 10:25 a.m. and 3:00 p.m., LPA Bunker conducted interviews with staff members #1-#5 (S1-S5). Who all agreed that on 10/03/2025, the facility had a scabies outbreak, and eight residents and one staff member tested positive for scabies, and the staff and residents were treated. S1-S5 stated on 10/06/2026 that all the appropriate agencies and responsible parties were contacted. The facility followed Title 22 Regulations, ensuring that infection control practices are maintained, and the Health Department guidelines are followed. 5 out of 5 staff members stated that they took the necessary precautions to treat the residents and to prevent other residents from contracting scabies. 5 out of 5 staff stated that during the outbreak, staff members wore personal protective equipment (PPE) gear to prevent the spread of scabies as required. 5 out of 5 staff members stated the residents were bathed daily, and Permethrin 5% cream was applied to the residents' bodies according to the physician's order, and residents showered 8 to 14 hours later. Residents were reassessed in 7 days to apply the second dosage, or depending on the doctor's order. 5 out of 5 staff stated each resident was monitored and records were documented in the residents' medical charts. S1-S5 stated residents were treated until their physician cleared them. 5 out of 5 staff members confirmed that the facility reported the incident prior to the complaint.

On 01/15/2026, between 10:25 a.m. and 3:00 p.m., LPA Bunker conducted interviews with residents #1-#6 (R1-R6). 6 out of 6 residents stated that they did not have scabies, were aware of the scabies outbreak, and their responsible parties were notified, and it was posted.


Allegation: Staff did not notify the resident's responsible parties of the outbreak.
On 01/15/2026, between 10:25 a.m. and 3:00 p.m., LPA Bunker conducted interviews with staff members #1-#5 (S1-S5). 5 out of 5 staff members stated that the staff notified the resident's responsible parties of the scabies outbreak. 5 out of 5 staff members stated on 10/06/2025 and 10/09/2025, the residents' responsible parties, Community Care Licensing, and Long Beach Health Department were notified, via telephone and emails, of the scabies outbreak. 5 out of 5 staff members stated the scabies outbreak was posted inside the facility. LPA Bunker observed the email contacts dated 10/06/2025 and 10/09/2025 and the notification log dated 10/09/2025. See continued LIC9099-C page 3.
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Pamela Bunker
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 11-AS-20251009083621
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: BRITTANY HOUSE
FACILITY NUMBER: 198320417
VISIT DATE: 01/15/2026
NARRATIVE
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Continued LIC9099-C page 3.

On 01/15/2026, between 10:25 a.m. and 3:00 p.m., LPA Bunker conducted interviews with residents #1-#6 (R1-R6). 6 out of 6 residents stated that their responsible parties were notified of the scabies outbreak.

Based on interviews, available evidence, observation, information received, and records reviewed, there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.

There were no deficiencies cited.

A copy of the Complaint Investigation Report LIC9099 and LIC9099-Cs was provided to Executive Director Joel Niblett.

An exit interview was conducted.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Pamela Bunker
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3