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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320417
Report Date: 03/20/2026
Date Signed: 03/20/2026 02:27:19 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/23/2025 and conducted by Evaluator Mario Leon
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20250923103558
FACILITY NAME:BRITTANY HOUSEFACILITY NUMBER:
198320417
ADMINISTRATOR:JOEL NIBLETTFACILITY TYPE:
740
ADDRESS:5401 E CENTRALIA STTELEPHONE:
(562) 421-4717
CITY:LONG BEACHSTATE: CAZIP CODE:
90808
CAPACITY:170CENSUS: 112DATE:
03/20/2026
UNANNOUNCEDTIME BEGAN:
12:51 PM
MET WITH:Esperanza Naaktgeboren - Executive DirectorTIME COMPLETED:
02:52 PM
ALLEGATION(S):
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9
Staff do not provide adequate supervision resulting in residents eloping
INVESTIGATION FINDINGS:
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On 03/20/26 Licensing Program Analyst (LPA) Mario Leon conducted a subsequent complaint visit at the facility. LPA was met by staff nine, Esperanza Naaktgeboren - Executive Director (S9), and the purpose of the visit was explained.
Investigation consisted of the following:
On 03/20/26 LPA delivered findings to facility. On 10/02/25 LPA collected staff and resident roster(s), two (2) resident admissions agreement and seven (7) special incident report(s) (LIC624) for the month of September first, 2025 (09/01/25) through September tenth, 2025 (09/10/2025), along with timesheets of the following dates: September twenty-nineth, 2025 (09/29/2025) through October second, 2025 (10/02/2025) and interviewed eight (8) staff members (S1-S8), five (5) residents (R1-R5) and three witnesses (W1-W3). One (1) staff denied LPA's interview (S4) and one (1) resident was not available for interview due to current physical condition (R2).

Report continues, please see LIC9099-C.
Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Mario Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 11-AS-20250923103558
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BRITTANY HOUSE
FACILITY NUMBER: 198320417
VISIT DATE: 03/20/2026
NARRATIVE
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The investigation revealed the following:
Regarding the allegation "Staff do not provide adequate supervision resulting in residents eloping", it is being alleged that the facility is very understaffed. Record reviews revealed that there are about 90 staff associated at the facility. S1 has stated "There's been a spike in people calling out.". LPA's Interviews revealed that eight (8) out of thirteen (13) interviews have agreed with the allegation (W1/2/3, R3 & S5 through S8). Therefore, the above allegation is found to be Substantiated. California Code of Regulations, Title twenty-two (22), Division six (6) is being cited on the attached LIC 9099D.

An exit interview was conducted with Esperanza Naaktgeboren - Executive Director (S9), and a copy of facilities’ appeal rights and this report has been provided.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Mario Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 11-AS-20250923103558
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BRITTANY HOUSE
FACILITY NUMBER: 198320417
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/20/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/03/2026
Section Cited
CCR
87413(a)(1)
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87413 Personnel - Operations
(a) In each facility:
(1) When regular staff members are absent, there shall be coverage by personnel with qualifications adequate to perform the assigned tasks.
This requirement is not met as evidenced by:
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The facility shall retrain staff on supervision of residents in care along with elopement strategies. S9 and LPA have agreed that S9 will submit training paperwork and the number of staff who have attended to LPA at MARIO.LEON@DSS.CA.GOV on or prior to the POC due date.
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Based on interview and record review the licensee did not ensure that one (1) resident, resident 9 (R9), would not elope from the facility, which poses a potential health risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Mario Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3