198320417-4-15-2026-11-AS-PMAA-DUHKLK-20260528080004

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320417
Report Date: 04/15/2026
Date Signed: 04/15/2026 03:42:24 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2026 and conducted by Evaluator Jose Anguiano

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260407093925

FACILITY NAME:	BRITTANY HOUSE		FACILITY NUMBER:	198320417
ADMINISTRATOR:	JOEL NIBLETT		FACILITY TYPE:	740
ADDRESS:	5401 E CENTRALIA ST		TELEPHONE:	(562) 421-4717
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90808
CAPACITY:	170	CENSUS: 110	DATE:	04/15/2026
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Esperanza Naaktgeboren		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Unlawful eviction.
Staff demanded resident’s entire SSI check.

INVESTIGATION FINDINGS:

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On 04/15/26 at approximately 8:00 AM, Licensing Program Analyst (LPA) Jose Anguiano conducted an unannounced complaint visit. LPA met with Administrator Esperanza Naaktgeboren and explained the purpose of the visit.
The investigation consisted of the following:
On 04/15/26, LPA Anguiano toured the facility, interviewed eleven residents (R1–R11) and five staff members (S1–S5). LPA also reviewed facility records including resident roster, staff roster, Aging Report, discharge records, and admission agreements for residents.
The investigation revealed the following: Regarding the allegation “Facility is evicting residents,”
It is being alleged that residents are being forced to leave the facility. Interviews conducted with (R1–R11) revealed the following: 7 out of 11 residents denied being told to leave the facility. 2 out of 11 residents reported hearing about residents leaving but did not experience it directly.
Please see LIC9099-C for report continuation.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Anguiano
LICENSING EVALUATOR SIGNATURE:	DATE: 04/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260407093925

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BRITTANY HOUSE	FACILITY NUMBER: 198320417
	VISIT DATE: 04/15/2026

NARRATIVE

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(R1) reported feeling pressured to leave the facility and stated he was told to leave; however, he later clarified that his move-out was voluntary and not an eviction. Staff interviews (S1–S5) indicated that no evictions have been carried out. Records review revealed the following: A signed move-out document confirmed that (R1) discharged from the facility. No eviction notices or documentation supporting forced eviction were provided or observed. Based on the evidence gathered, interviews conducted, observations, and records reviewed, although the allegation “Facility is evicting residents” may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred. Therefore, the allegation is unsubstantiated.
Regarding the allegation “Facility is requiring residents to pay their full SSI check,” It is being alleged that residents are required to pay their full Social Security Income (SSI). Interviews conducted revealed the following: 7 out of 11 residents denied being required to pay their full SSI. 2 out of 11 residents reported hearing about such incidents but did not experience it directly. 1 out of 11 residents reported paying with their SSI check and did not express concerns. (R1) reported that staff requested full SSI check; however also stated that no funds were taken. Staff interviews (S1–S5) indicated that residents are informed of payment expectations at the time of admission. Records review revealed the following: Admission agreements reviewed reflected consistent monthly rates across residents. The aging report showed consistent charges in alignment with those agreements. Records reviewed indicated that residents agreed to payment terms at the time of admission. Based on the evidence gathered, interviews conducted, observations, and records reviewed, although the allegation “Facility is requiring residents to pay their full SSI” may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred. Therefore, the allegation is unsubstantiated.

No deficiencies were cited in todays visit an an exit interview was conducted, and a copy of this complaint report was provided to the Administrator.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Anguiano
LICENSING EVALUATOR SIGNATURE:	DATE: 04/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026

LIC9099 (FAS) - (06/04)

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