198320417-10-9-2025-11-AS-SCIS-DUQQSE-20260604122517

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320417
Report Date: 10/09/2025
Date Signed: 10/09/2025 05:00:00 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/01/2025 and conducted by Evaluator Troy Watson

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20251001083704

FACILITY NAME:	BRITTANY HOUSE		FACILITY NUMBER:	198320417
ADMINISTRATOR:	JOEL NIBLETT		FACILITY TYPE:	740
ADDRESS:	5401 E CENTRALIA ST		TELEPHONE:	(562) 421-4717
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90808
CAPACITY:	170	CENSUS: 123	DATE:	10/09/2025
		UNANNOUNCED	TIME BEGAN:	08:20 AM
MET WITH:	JOEL NIBLETT - ADMINISTRATOR		TIME COMPLETED:	04:59 PM

ALLEGATION(S):

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Staff did not provide resident with proper notification prior to rate increase.
Staff did not follow proper eviction procedures.

INVESTIGATION FINDINGS:

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On 10/09/2025 Licensing Program Analyst (LPA) Troy Watson conducted an initial complaint visit to the facility listed above. LPA met with Administrator Joel Niblett and the purpose of the visit was explained. LPA was granted entry into the facility.

The investigation consisted of the following:

On 10/09/2025 LPA Watson requested, reviewed and obtained the following: Personnel Report, Resident Roster, Admission Agreement, Medical Assessment, emailed correspondence, and an Account Balance Sheet 10/10/25. On 10/09/2025 LPA Watson conducted interviews with Resident # 1- Residents #12 (R1-C12) and Staff#1 – Staff #7 (S1-S7). LPA Watson toured the facility with the Care Giver Dafne Diaz and found the facility clean and in good repair.

CONTINUED ON LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 10/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20251001083704

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BRITTANY HOUSE	FACILITY NUMBER: 198320417
	VISIT DATE: 10/09/2025

NARRATIVE

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The investigation revealed the following:

Allegation: Staff did not provide residents with proper notification prior to rate increase.

On 10/09/2025 LPA Watson interviewed Staff #1-Staff #7 (S1-S7). Of those interviewed, 7 out of 7 staff denied the above allegation. On 10/09/2025 LPA Watson interviewed Residents #1 – Residents #12 (R1-R12). Of those interviewed 11 out of 12 denied the above allegation. LPA Watson reviewed the Notice or Rate increase document and it showed that they were properly notified of the rate increase of their room. Based on record reviews, staff and client interviews and observations there is insufficient evidence to support the allegation: “Staff does not treat residents with dignity and respect” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Allegation: Staff did not follow proper eviction procedures.

On 10/09/2025 LPA Watson interviewed Staff #1-Staff #7 (S1-S7). Of those interviewed, 7 out of 7 staff denied the above allegation. On 10/09/2025 LPA Watson interviewed Residents #1 – Residents #12 (R1-R12). Of those interviewed 11 out of 12 denied the above allegation. LPA Watson requested an eviction notice in regard to the complainant from the Administrator Joel Niblett, and he stated that he never formerly gave an eviction notice to anyone. LPA Watson requested and did not receive any records that showed an eviction notice was given. Based on record reviews, staff and client interviews and observations there is insufficient evidence to support the allegation: “Staff does not treat residents with dignity and respect” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

An exit interview was conducted with the Administrator Joel Niblett and a copy of this report was provided.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 10/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025

LIC9099 (FAS) - (06/04)

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