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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320417
Report Date: 05/26/2026
Date Signed: 05/26/2026 11:01:37 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/01/2025 and conducted by Evaluator Troy Watson
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20251001083704
FACILITY NAME:BRITTANY HOUSEFACILITY NUMBER:
198320417
ADMINISTRATOR:JOEL NIBLETTFACILITY TYPE:
740
ADDRESS:5401 E CENTRALIA STTELEPHONE:
(562) 421-4717
CITY:LONG BEACHSTATE: CAZIP CODE:
90808
CAPACITY:170CENSUS: 119DATE:
05/26/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:ADMINISTRATOR - ESPERANZA NAAKTEGBORENTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff did not provide resident with proper notification prior to rate increase.
Staff did not follow proper eviction procedures.
INVESTIGATION FINDINGS:
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**This report supersedes the previous report dated 10/09/25 but is used to clarify findings*

On 05/26/2026 at approximately 09:30 AM Licensing Program Analyst (LPA) Troy Watson conducted a subsequent complaint visit to deliver findings. LPA Watson met with the Administrator Esperanza Naaktegboren, and the purpose of today’s visit was explained. LPA was given access to the facility.

The investigation consisted of the following:
On 10/09/2025 between 08:20 AM – 04:59 PM, the Department requested, reviewed, and obtained copies of the Personnel Report dated 09/25/2025, Resident Roster, Admission Agreement dated 07/15/24, Facility Sketch, Medical Assessment dated 10/01/25, Emailed Correspondence dated 09/08/25, and an Account Balance Sheet dated 10/10/25.
CONTINUED ON LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 11-AS-20251001083704
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BRITTANY HOUSE
FACILITY NUMBER: 198320417
VISIT DATE: 05/26/2026
NARRATIVE
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On 04/24/26, the Department obtained the Aging Report dated 12/2025, Face Sheet, and Emergency Information dated 07/17/24 for R1. On 10/09/2025, LPA Watson conducted interviews with Resident #1 – Resident #12 (R1–R12) and Staff #1 – Staff #7 (S1–S7).

The investigation revealed the following:

Allegation: Staff did not provide residents with proper notification prior to rate increase.

It is alleged that R1 was not provided with the required advance notification of rate increases, leaving R1 uninformed of changes to the terms of their rental agreement. On 10/09/2025 between 08:20 AM – 04:59 PM, the Department interviewed Administrator Joel Niblett (S1). During the interview, S1 was asked when the most recent rate increase went into effect for the residents at Brittany House. S1 stated that the most recent rental rate increase, for Brittany House went into effect after residents were given advance notice by email communication. The Department requested documented proof of the rate increase notification from the facility, residents, and R1’s conservatorship; however, the Department was unable to obtain any email or written notification showing that the facility provided residents with advance notice of the rate increase that affected their monthly rental rates.
On 10/09/2025 between 08:20 AM – 04:59 PM, the Department conducted interviews with Staff #1–#7 (S1–S7). Out of those interviewed, 7 out of 7 staff denied the above allegation. On 10/09/2025 between 08:20 AM – 04:59 PM, the Department conducted interviews with residents (R1–R12). Out of those interviewed, 12 out of 12 residents denied the above allegation. Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegation is found to be Substantiated. Per California Code of Regulations (Title 22, Division 6, Chapter 8), the above-mentioned deficiency was observed, and a citation was issued (ref. LIC 9099D).

Exit interview was conducted, appeal rights explained, and a copy of this report was provided to Administrator Esperanza Naaktegboren.
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 11-AS-20251001083704
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BRITTANY HOUSE
FACILITY NUMBER: 198320417
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/26/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/07/2026
Section Cited
HSC
1569.655(a)(b)
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If a licensee of a residential care facility for the elderly increases the rates of fees for residents or makes increases in any of its rate structures for services, the licensee shall provide no less than 90 days' prior written notice.This requirement is not met as evidenced by:
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POC was cleared on 05/06/2026.

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Based on interviews conducted and records reviewed the licensee failed to give the responsible party 90 days notice of a rate increase including details of the reason for the increase. This poses a potiential personal rights issue to the residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/26/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/26/2026
LIC9099 (FAS) - (06/04)
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