198320417-8-17-2026-11-AS-SCIS-DY82DQ-20260923171841

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320417
Report Date: 08/17/2026
Date Signed: 08/17/2026 03:40:35 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2026 and conducted by Evaluator Felisa Shirley

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260814110457

FACILITY NAME:	BRITTANY HOUSE		FACILITY NUMBER:	198320417
ADMINISTRATOR:	ESPERANZA NAAKTGEBOREN		FACILITY TYPE:	740
ADDRESS:	5401 E CENTRALIA ST		TELEPHONE:	(562) 421-4717
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90808
CAPACITY:	170	CENSUS: 118	DATE:	08/17/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Executive Director, Esperanza Naaktgeboren		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff are not following infection control protocol

INVESTIGATION FINDINGS:

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On 8/17/26, Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced visit to this facility. LPA was met by the Executive Director, Esparanza Naaktgeboren and explained the purpose of the visit is to investigate and deliver findings for the allegation mentioned above. LPA was granted access to the facility.

The investigation consisted of the following:
On 8/17/26 LPA Shirley reviewed copies of the following records: Staff and Resident Roster, doctors Visit Notes, 8/7/26, clinical record, 8/5/26, and Scabies Prevention and Treatment instructions. LPA Felisa Shirley conducted a tour of the facility. LPA Shirley interviewed Staff 1 – Staff 5 (S1 – S5), and Resident 1 – Resident 5 (R1 - R5).

Con'd on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:	DATE: 08/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260814110457

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BRITTANY HOUSE	FACILITY NUMBER: 198320417
	VISIT DATE: 08/17/2026

NARRATIVE

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The investigation revealed the following:

Allegation: Staff are not following infection control protocol

It is being alleged that a resident has been diagnosed with scabies and 5 other residents have symptoms. On 8/17/26, LPA Felisa Shirley conducted a review of current infection control practices and protocols at Brittany House, which included isolation, appropriate hand hygiene, use of personal protective equipment (PPE) when indicated, environmental cleaning and disinfection, and ongoing monitoring for signs and symptoms of communicable conditions. On 8/17/26, LPA Shirley reviewed Brittany House’s infection control training found within the Plans of Operation and observed that the facility’s infection control procedures are aligned with the requirements of Title 22.

During review of the facility’s resident roster on 8/17/26, 1 resident was isolated. Per interview with S1 on 8/17/26, resident was isolated and evaluated for possible scabies; however, the resident did not test positive for scabies. At this time, no other residents are exhibiting signs or symptoms consistent with scabies. Staff will continue to monitor residents for any new or concerning symptoms and will promptly report and address any changes in condition in accordance with facility infection control procedures.

LPA interviewed staff 1 – staff 5 (S1 – S5). Of those interviewed 5 out of 5 denied the allegation. LPA interviewed resident 1 – resident 5 (R1 – R5). Of those who interviewed 4 out of 5 denied the allegation and 1 resident was not sure.

Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff are not following infection control protocol,” therefore, the allegation is unsubstantiated.

No deficiencies were cited for these allegations.

An exit interview was conducted and a copy of this report was provided to the Executive Director, Esperanza Naaktgeboren.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:	DATE: 08/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2026

LIC9099 (FAS) - (06/04)

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