198320417-9-24-2026-11-AS-EMAZ-DYFUEW-20261001153150

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320417
Report Date: 09/24/2026
Date Signed: 09/24/2026 04:39:40 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/04/2026 and conducted by Evaluator Felisa Shirley

COMPLAINT CONTROL NUMBER: 11-AS-20260904110900

FACILITY NAME:	BRITTANY HOUSE		FACILITY NUMBER:	198320417
ADMINISTRATOR:	ESPERANZA NAAKTGEBOREN		FACILITY TYPE:	740
ADDRESS:	5401 E CENTRALIA ST		TELEPHONE:	(562) 421-4717
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90808
CAPACITY:	170	CENSUS: 112	DATE:	09/24/2026
		UNANNOUNCED	TIME BEGAN:	12:50 PM
MET WITH:	Esperanza Naaktgeboren, Executive Director		TIME COMPLETED:	04:40 PM

ALLEGATION(S):

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Resident was sexually abused while in care.

INVESTIGATION FINDINGS:

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On 9/24/26, Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced visit to this facility. LPA was met by the Executive Director, Esperanza Naaktgeboren and explained the purpose of the visit is to investigate and deliver findings for the allegations mentioned above. LPA was granted access to the facility.

The investigation consisted of the following:
On 9/14/26 LPA Shirley reviewed copies of the following records: Staff and Resident Roster, Incident Report, (9/1/26), Long Beach Police Department Card, Face sheet, AfterCare Instructions from Pipeline Health, Community Hospital of Huntington Park, Facility’s After Doctor Visit information, Resident Assessment, Identification and Emergency Contacts and Physician Report. LPA Felisa Shirley conducted a tour of the facility. LPA Shirley interviewed Staff 1 – Staff 5 (S1 – S5), and Resident 1 – Resident 5 (R1-R5).

Con'd on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:	DATE: 09/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260904110900

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BRITTANY HOUSE	FACILITY NUMBER: 198320417
	VISIT DATE: 09/24/2026

NARRATIVE

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The investigation revealed the following:

Allegation: Resident was sexually abused while in care.

It is being alleged that R1 was sexually abused at this facility. On 9/8/26, LPA Felisa Shirley reviewed an incident report dated 9/1/26 indicating that R1 reported that they were involved in an argument during a consensual visit. Facility assessed R1 and were told that R1 talk to a man who is living inside a vent. R1 refused transport to a hospital. On 9/8/26, LPA Shirley reviewed a note attached to a card from the Long Beach Police Department dated 9/2/26, which indicated that the resident was not assaulted and that the sexual activity was consensual. The resident R1, was hospitalized at Pipeline Health, Community Hospital of Huntington Park on 9/3/26 and treated for a urinary tract infection (UTI) per R1’s AfterCare Instructions dated 9/3/26. Per interview on 9/8/26 with Esperanza Naaktgeboren, Executive Director, R1 reported to staff that a man inside the vent in their room was telling R1 that he wanted to have sexual relations with R1. R1 did not give a name and had not seen the man. During an interview with R2 on 9/8/26, R2 reported that R1 sits on their bed throughout the night and talks to the vent. LPA interviewed R1 on 9/8/26, during the interview R1 stated that the situation was a misunderstanding.

LPA interviewed staff 1 – staff 5 (S1 – S5). Of those interviewed 5 out of 5 denied the allegation. LPA interviewed resident 1 – resident 5 (R1 – R5). Of those who interviewed 5 out of 5 denied the allegation.

Based on information gathered, LPA did not find sufficient evidence to support the allegation “Resident was sexually abused while in care,” therefore, the allegation is unsubstantiated.

No deficiencies were cited for these allegations.

An exit interview was conducted and a copy of this report was provided to the Executive Director, Esparanza Naaktgeboren.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:	DATE: 09/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2026

LIC9099 (FAS) - (06/04)

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