198320433-2-27-2026-11-AS-JHAD-DS42SL-20260311173918

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320433
Report Date: 02/27/2026
Date Signed: 02/27/2026 02:53:45 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/18/2026 and conducted by Evaluator Perry Scott

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260218144042

FACILITY NAME:	OCEANVIEW LIVING OF SAN PEDRO		FACILITY NUMBER:	198320433
ADMINISTRATOR:	SABINA NAYBERG		FACILITY TYPE:	740
ADDRESS:	2100 SOUTH WESTERN AVENUE		TELEPHONE:	(310) 548-0625
CITY:	SAN PEDRO	STATE: CA	ZIP CODE:	90732
CAPACITY:	86	CENSUS: 67	DATE:	02/27/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Maria Galvan		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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The facility is in disrepair

INVESTIGATION FINDINGS:

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On 2/27/26, at 9:30am, the department conducted an initial complaint visit to the facility and was greeted by Maria Galvan, Administrator. The department explained the purpose of this visit was to gather information about the complaint, gather facility files, interview staff and residents, and deliver findings for the allegation mentioned above.

The investigation consisted of the following: The department investigated the allegation mentioned in this complaint and conducted interviews with staff (S1-S4) and residents (R1-R6). The department received the following documents: Resident Roster (Date: 02/04/2026), Staff Roster (Dated: 02/23/2026), West Coast Boiler Plumbing Work Order (Dated: 02/16/2026, 02/20/2026), West Coast Boiler Plumbing Work Invoice (Dated: 02/19/2026, 02/23/2026), and E.Z. Roth Plumbing/Heating Invoices (Dated: 02/05/2026,02/10/2026, 02/19/2026) from the facility.

Report Continued On LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Perry Scott
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260218144042

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: OCEANVIEW LIVING OF SAN PEDRO	FACILITY NUMBER: 198320433
	VISIT DATE: 02/27/2026

NARRATIVE

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The investigation revealed the following: Allegation- The facility is in disrepair.

The details of the complaint alleged that the facility’s heating system is not working, including no heat in resident bedrooms. It was also reported that there are leaks throughout the 1st and 2nd floors. On 2/27/2026, from 9:30am-2:00pm, the department interviewed staff (S1-S4) and residents (R1-R6) regarding the allegation. 3 of 4 staff denied the allegation that the facility is in disrepair. The majority of the staff stated that overall, the facility is not in disrepair but stated that they are constantly upgrading the facility as needed. Most staff (3 of 4) stated that they don’t have a heating problem in the facility, while all staff stated that there was a plumbing issue a few weeks ago, but a work order was submitted, and the problem was fixed immediately.

The department interviewed residents (R1-R6) about the allegation and 4 of 6 residents that were interviewed stated that they believe the facility is not in disrepair. 4 of 6 residents stated that they do have heat in their rooms and denied any knowledge of having leaks in their rooms or seeing leaks on the 1^st and 2^nd floors. The department toured the rooms of residents who stated that they don’t have any heat in their rooms and found that the heater was working.

The department reviewed the West Coast Boiler Plumbing Work Order (Dated: 02/16/2026, 02/20/2026), West Coast Boiler Plumbing Work Invoice (Dated: 02/19/2026, 02/23/2026), and E.Z. Roth Plumbing/Heating Invoices (Dated: 02/05/2026,02/10/2026, 02/19/2026) and observed that workorders for plumbing and heating problems were submitted and completed by both companies within days of the workorder being placed.

The department toured the 1^st and 2^nd floors with maintenance, and observed rooms 107, 111, 129, 136, 137, 138, 141, 203, 205, 208, 219, and 223 and found that all rooms had heaters that functioned properly and found no evidence of leaks. The department also toured the hallways, the Beauty Parlor, the Ocean Room, and Reception area and observed that all rooms were heated and had no visible signs of leaks.

Based on interviews, records reviewed, and observations there is insufficient evidence to support the allegation that the facility is in disrepair. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

No deficiencies were found and no citations were issued for this complaint investigation.

An exit interview was conducted with Maria Galvan, Administrator, and a hard copy of this Complaint Investigation Report was provided.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Perry Scott
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026

LIC9099 (FAS) - (06/04)

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