198320433-3-11-2026-11-AS-UCOL-DT2248-20260410170327

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320433
Report Date: 03/11/2026
Date Signed: 03/11/2026 03:25:05 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/02/2026 and conducted by Evaluator Jose Anguiano

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260302113842

FACILITY NAME:	OCEANVIEW LIVING OF SAN PEDRO		FACILITY NUMBER:	198320433
ADMINISTRATOR:	SABINA NAYBERG		FACILITY TYPE:	740
ADDRESS:	2100 SOUTH WESTERN AVENUE		TELEPHONE:	(310) 548-0625
CITY:	SAN PEDRO	STATE: CA	ZIP CODE:	90732
CAPACITY:	86	CENSUS: 71	DATE:	03/11/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Maria Galvan		TIME COMPLETED:	03:50 PM

ALLEGATION(S):

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Staff did not ensure resident was kept free of verbal abuse from other resident in care

INVESTIGATION FINDINGS:

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On 03/11/2026 at approximately 9:00AM, Licensing Program Analyst (LPA) Jose Anguiano conducted an unannounced complaint visit. LPA met with Administrator Maria Galvan.
The investigation consisted of the following: On 03/11/2026, LPA Anguiano collected the current staff and resident roster, as well as the roster from November 2025. LPA interviewed six residents (R1–R6), eight staff members (S1–S9), including caregivers and kitchen staff, and two outside witnesses (W1–W2). LPA also conducted observations in the facility dining room and reviewed available information regarding the alleged incident involving residents. LPA reviewed and collected R1 and R2 face sheets, admission records for R2, and R1’s physician’s report.
The investigation revealed the following: Regarding the allegation “Staff did not ensure resident was kept free from verbal abuse by another resident in care,” it is alleged that a resident verbally harassed another resident in the dining room.
Please see (LIC9099-C) for report continuation.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Anguiano
LICENSING EVALUATOR SIGNATURE:	DATE: 03/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260302113842

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: OCEANVIEW LIVING OF SAN PEDRO	FACILITY NUMBER: 198320433
	VISIT DATE: 03/11/2026

NARRATIVE

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Records review revealed the following: At the time of the investigation, no records were provided to LPA documenting the alleged verbal altercation. Additionally, no facility records reviewed contained documentation supporting the allegation. Observations revealed the following: During the dining room observation conducted by LPA between approximately 11:30 AM and 11:53 AM, approximately 10–15 residents were present in the dining room with two staff members serving meals. Residents appeared calm, and no verbal arguments, yelling, or resident-to-resident conflicts were observed during the observation period. Interviews conducted revealed the following: Five out of six residents interviewed reported they had not witnessed residents arguing or fighting in the dining room and did not recall any altercation occurring around Thanksgiving of 2025. One resident stated that arguments between residents occasionally occur but did not report witnessing the specific incident referenced in the allegation. Multiple staff members interviewed reported they did not witness the incident. One staff member reported recalling that resident (R2) verbally yelled at resident (R1) in the dining room on one occasion and stated the behavior did not occur again and was able to defuse the situation.
Based on the evidence gathered, interviews conducted, observations made, and records reviewed, although the allegation “Staff did not ensure resident was kept free from verbal abuse by another resident in care” may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violation occurred. Therefore, the allegation is unsubstantiated. No deficiencies were cited during today’s visit. An exit interview was conducted, and a copy of this Complaint Investigation Report was provided to the facility.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Anguiano
LICENSING EVALUATOR SIGNATURE:	DATE: 03/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026

LIC9099 (FAS) - (06/04)

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