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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320433
Report Date: 04/16/2026
Date Signed: 04/16/2026 03:34:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2026 and conducted by Evaluator Jose Calderon
COMPLAINT CONTROL NUMBER: 11-AS-20260406133714
FACILITY NAME:OCEANVIEW LIVING OF SAN PEDROFACILITY NUMBER:
198320433
ADMINISTRATOR:SABINA NAYBERGFACILITY TYPE:
740
ADDRESS:2100 SOUTH WESTERN AVENUETELEPHONE:
(310) 548-0625
CITY:SAN PEDROSTATE: CAZIP CODE:
90732
CAPACITY:86CENSUS: 61DATE:
04/16/2026
UNANNOUNCEDTIME BEGAN:
09:26 AM
MET WITH:ADMIN MARIA GALVANTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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9
Staff inappropriately spoke with resident
Staff do not communicate with residents and responsible parties regarding residents' care
Staff do not ensure that resident's needs are met
INVESTIGATION FINDINGS:
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On 04/16/2026 Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to Oceanview Living of San Pedro and was greeted by Administrator Maria Galvan (S1). LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations.
The investigation consisted of the following: LPA Calderon interviewed Staff S1-S3, residents R1-R6. LPA Calderon obtained the following records: Physician report (dated 07/24/2025), Needs and service plan (dated 04/16/2026) for R1. Received meeting schedule for April 2026 for administrator. Toured the facility with S1
The investigation revealed the following:
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Calderon
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 11-AS-20260406133714
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: OCEANVIEW LIVING OF SAN PEDRO
FACILITY NUMBER: 198320433
VISIT DATE: 04/16/2026
NARRATIVE
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Regarding the Allegation: Staff inappropriately spoke with residents.

This complaint alleged that the facility staff yelled or spoke to residents in care inappropriately. LPA Calderon toured the facility with S1 and did not witness any staff interactions when staff were speaking to residents. LPA Calderon could not determine who the anonymous resident was. LPA Calderon pulled records for R1. Records review indicate the following: Physician report (dated 07/24/2025) indicates that R1 has no health issues and no cognitive issues. R1 also showed LPA a picture of 2 cats R1 lives with. Interviews indicate the following: R1 indicates that R1 has never had a staff member speak to R1 inappropriately. R2-R6 deny the allegation. S1 indicates that S1 would not allow staff to speak to a resident inappropriately. S2-S3 deny the allegation.

Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “staff inappropriately spoke with resident” is found to be UNSUBSTANTIATED.

Regarding the Allegation: Staff do not communicate with residents and responsible and responsible parties regarding residents’ care.

This complaint alleged that the facility staff did not communicate with residents and residents’ family members. LPA Calderon could not determine who the anonymous resident was. LPA Calderon pulled records for R1. Records review indicate the following: Physician report (dated 07/24/2025) indicates that R1 has no health issues and no cognitive issues. Reviewed April 2026 calendar for administrator meetings with residents and residents’ families. Interviews indicate the following: R1 indicates that R1 takes care of R1 medical issues and no family help. R2-R6 deny the allegation. S1 indicates that S1 and S1 staff communicate with residents in care and their families. S2-S3 deny the allegation.

Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “Staff do not communicate with residents and responsible parties regarding residents care” is found to be UNSUBSTANTIATED.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Calderon
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 11-AS-20260406133714
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: OCEANVIEW LIVING OF SAN PEDRO
FACILITY NUMBER: 198320433
VISIT DATE: 04/16/2026
NARRATIVE
1
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3
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5
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Regarding the Allegation: Staff do not ensure that residents’ needs are met.

This complaint alleged that the facility neglected to meet resident’s needs. Records review indicate the following: LPA Calderon could not determine who the anonymous resident was. LPA Calderon pulled records for R1. Records review indicate the following: Physician report (dated 07/24/2025) indicates that R1 has no health issues and no cognitive issues. Interviews indicate the following: S1-S3 deny the allegation. R1-R6 deny the allegation.

Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “staff do not ensure that residents needs are met” is found to be UNSUBSTANTIATED.

No deficiencies cited during today's visit.



An exit interview was conducted, and a copy of the Complaint Report was provided to the Administrator Maria Galvan (S1).
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Calderon
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3