198320433-4-1-2026-11-AS-UCOL-DTUMJ4-20260507093829

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320433
Report Date: 04/01/2026
Date Signed: 04/01/2026 03:41:47 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2026 and conducted by Evaluator Mario Leon

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260327150013

FACILITY NAME:	OCEANVIEW LIVING OF SAN PEDRO		FACILITY NUMBER:	198320433
ADMINISTRATOR:	SABINA NAYBERG		FACILITY TYPE:	740
ADDRESS:	2100 SOUTH WESTERN AVENUE		TELEPHONE:	(310) 548-0625
CITY:	SAN PEDRO	STATE: CA	ZIP CODE:	90732
CAPACITY:	86	CENSUS: 69	DATE:	04/01/2026
		UNANNOUNCED	TIME BEGAN:	09:11 AM
MET WITH:	Maria Galvan - Executive Director		TIME COMPLETED:	04:12 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Licensee does not ensure there is adequate staff to meet residents' needs.
Staff do not respond timely to residents' requests for assistance
Licensee dissuades staff from reporting to Licensing

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 04/01/26 Licensing Program Analyst (LPA) Mario Leon conducted an initial, unannounced, complaint visit at the facility. California Department of Social Services (CDSS) was met by staff one, Maria Galvan - Executive Director, and the purpose of the visit was explained.
The investigation consisted of the following:
On 07/30/24 CDSS requested facility documents including Resident roster (dated 03/02/26) and Staff roster (dated: 03/23/26) along with Employee list of seven (7) PM shift and four (4) overnight (NOC) staff (dated 04/01/26) and relevant documents of the employee file audit (EFA). CDSS toured the facility. Between 09:45AM and 2:00PM CDSS interviewed seven (7) out of sixty-nine (69) residents and five (5) out of forty-five (45) staff.
The investigation revealed the following:
Regarding the allegation “Licensee does not ensure there is adequate staff to meet residents' needs.”, it is being alleged that the PM and NOC shift, there are not enough staff to meet residents’ needs.
Report continues, please see LIC9099-C.

Unsubstantiated

Estimated Days of Completion: 90

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Mario Leon
LICENSING EVALUATOR SIGNATURE:	DATE: 04/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 11-AS-20260327150013

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: OCEANVIEW LIVING OF SAN PEDRO	FACILITY NUMBER: 198320433
	VISIT DATE: 04/01/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Record reviews have revealed the following: Employee list indicates that all seven (7) PM shift and four (4) NOC staff remain active and are still working at the facility. Interviews have revealed the following: four (4) out of five (5) staff (S1-S4) and five (5) out of seven (7) residents (R1-R3 & R6-R7) have not agreed with the allegation. Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated.
Regarding the allegation “Staff do not respond timely to residents' requests for assistance”, it is being alleged that because there are not enough staff, the staff cannot respond in a timely manner to chimes from residents seeking assistance. Record reviews have revealed the following: Employee list indicates that all seven (7) PM shift and four (4) NOC staff remain active and are still working at the facility. Interviews have revealed the following: four (4) out of five (5) staff (S1-S4) and six (6) out of seven (7) residents (R1-R6) have not agreed with the allegation. Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated.
Regarding the allegation “Licensee dissuades staff from reporting to Licensing”, it is being alleged that administration will fire any staff who report complaints to Licensing. Record reviews have revealed the following; EFA contains the following documents: Personnel Action Form (indicates that all staff are to be trained in emergency situations and how to respond with residents), Equal Employment Opportunity (EEOC) Employee Notification (indicates all protected categories of staff and that retaliation is prohibited), Statement acknowledging Requirement to Report Suspected abuse of Dependent Adults and Elders (SOC341) that indicates that all hired staff are included as "Mandated Reporters" which include "Reporting Responsibilities and Time Frames" and Employee Rights which indicate that, "No employer shall discharge, demote, suspend or threaten to discharge, demote or suspend, or in any manner discriminate against any employee for taking any of the following actions: (1) Making an oral or written complaint against the employer to the CDSS...having statutory responsibility for enforcement of the law...for the violation of any licensing law or other laws.... Interviews have revealed the following: four (4) out of five (5) staff (S1-S4) and all seven (7) residents (R1-R7) have not agreed with the allegation. Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated.
There have been zero (0) deficiencies cited during today's visit. An exit interview was held with staff one, Maria Galvan - Executive Director (S1), and a copy of this report has been provided.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Mario Leon
LICENSING EVALUATOR SIGNATURE:	DATE: 04/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2