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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320439
Report Date: 10/10/2025
Date Signed: 10/10/2025 02:08:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/09/2025 and conducted by Evaluator Socorro Leandro
COMPLAINT CONTROL NUMBER: 11-AS-20251009085425
FACILITY NAME:PAYTON'S PLACE 2FACILITY NUMBER:
198320439
ADMINISTRATOR:MCCLENDON, PAMELAFACILITY TYPE:
735
ADDRESS:3903 W 118TH PLACETELEPHONE:
(323) 377-9112
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:4CENSUS: 4DATE:
10/10/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Licensee - Pamela McClendonTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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9
Staff do not treat residents with respect
INVESTIGATION FINDINGS:
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On 10/10/2025, Licensing Program Analyst (LPA) Socorro Leandro conducted an unannounced complaint investigation visit regarding the allegation listed above. LPA met with the Licensee Pamela McClendon, and the purpose of the visit was explained. LPA was granted entry to the facility.

Investigation consisted of the following:

On 10/10/2025, interviews were conducted, and records were reviewed. Interviews were conducted with Client 1 (C1) to Client 3 (C3), Staff 1 (S1) to Staff 6 (S6), and Witness 1 (W1). Facility records were reviewed which consisted of Personnel Report, Unusual Incident Reports, and other pertinent information.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20251009085425
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: PAYTON'S PLACE 2
FACILITY NUMBER: 198320439
VISIT DATE: 10/10/2025
NARRATIVE
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The investigation revealed the following:

Allegation: “Staff do not treat residents with respect.” Interviews conducted with C1 to C3 revealed the following: 2 out of 3 clients denied the allegation, and 1 out of 3 clients agreed with the allegation. Interviews conducted with S1 to S6 revealed the following: 6 out of 6 staff denied the allegation. Interviews conducted with W1 revealed the following: 1 out of 1 witness denied the allegation. Records reviewed revealed the following: there are no Unusual Incident Reports indicating that staff have not treated clients with dignity and respect. Based on the department’s interviews and records reviewed this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited.

An exit interview was conducted, and a copy of this report was left with the Licensee Pamela McClendon.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2