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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320456
Report Date: 06/23/2025
Date Signed: 06/23/2025 01:52:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2025 and conducted by Evaluator Bernadette Allen
COMPLAINT CONTROL NUMBER: 11-AS-20250407120939
FACILITY NAME:TERRAZA COURT SENIOR LIVINGFACILITY NUMBER:
198320456
ADMINISTRATOR:KAVANAUGH, BRITTANYFACILITY TYPE:
740
ADDRESS:10955 WASHINGTON BLVDTELEPHONE:
(310) 838-7800
CITY:CULVER CITYSTATE: CAZIP CODE:
90232
CAPACITY:170CENSUS: 108DATE:
06/23/2025
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Brittany Kavanaugh-Administrator TIME COMPLETED:
01:50 PM
ALLEGATION(S):
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9
#1-Allegation: Resident was physically abused while in care.
#4- Allegation: Staff had inadequate record keeping for a resident.
INVESTIGATION FINDINGS:
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On 6/23/2025, at 11:15 AM, Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to deliver findings for the alleged allegation. LPA identified herself and met Brittany Kavanaugh-Administrator who was informed of the purpose of the visit.

The investigation consisted of the following:

On 04/15/2025 at 10:15 AM,LPA Allen obtained and reviewed files for Resident 1 (R1), which included face sheet dated, medication list, appraisal 4/20/2025, needs and services plans , physicians report, admissions agreement with personal property valuables list, staff and client roster,April 2025, police report dated 4/6/2025,and after visit medical summery dated 4/6/2025. LPA Allen also conducted interviews with Staff 1- Staff 5 (S1 – S5), Residents 1 (R1), Witness 1 (W1) and attempted to interview Resident 2 (R2) along with observations of R1 physical signs of physical abuse,LIC624 dated 4/7/2025,SOC341dated 4/7/2025 and interviews with Deeyanna Banda and Administrator Brittany Kavanaugh
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 11-AS-20250407120939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: TERRAZA COURT SENIOR LIVING
FACILITY NUMBER: 198320456
VISIT DATE: 06/23/2025
NARRATIVE
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Investigation revealed the following:

#1-Allegation: Resident was physically abused while in care

On 4/15/2025, at 11:15AM, LPA interviewed Staff 1- Staff 5 (S1-S5), and 5 out of 5 stated they did not witness R1 being physically assaulted by R2 and were unable to establish a timeline for the alleged incident. However, all (5) five staff members reported noticing unexplained bruising on R1's face immediately after going into their room. Staff also stated they observed additional abdominal bruising within hours.

LPA Allen interviewed R1 with the assistance of S2 as a translator. When asked if R2 physically abused them while in care, R1 stated that R2 had punched them in the face, mouth, and stomach.

LPA attempted to interview R2, but they were not present at the facility during the investigation. LPA Allen obtained a police report reflecting R1 was physically assaulted while in care. LPA Allen also interviewed W1, who stated that upon arriving at the facility, R1 and R2 were questioned and R2 admitted to attacking R1 and was immediately taken into custody. Paramedics were called, and R1 was transported to the Emergency Room (ER) for further observation and determined that R1 was physically assaulted by R2.

#4- Allegation: Staff had inadequate record keeping for a resident-

On 4/15/2025, at 11:15AM, LPA interviewed Staff 1- Staff 5 (S1-S5), and 5 out of 5 stated upon the paramedic’s arrival, no records or medical information were available for residents R1 or R2.

The interviews conducted with Memory Care Director Deeyanna Banda and Administrator Brittany Kavanaugh both stated that no records had been prepared for either resident prior to the altercation. When LPA arrived at the facility and inquired about the absence of records, Deeyanna and Brittany explained that R1 and R2 were newly admitted as displaced individuals who arrived without any identification, medical history or documentation. As a result, their files were not created until after the incident occurred.

Based on the evidence gathered during the investigation, the above allegation is found to be Substantiated. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted where this report was discussed and provided to Brittany Kavanaugh- Administrator at the conclusion of the visit with appeal rights. Per Administrators approval Joseph Wieder was authorized to sign the report.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2025 and conducted by Evaluator Bernadette Allen
COMPLAINT CONTROL NUMBER: 11-AS-20250407120939

FACILITY NAME:TERRAZA COURT SENIOR LIVINGFACILITY NUMBER:
198320456
ADMINISTRATOR:KAVANAUGH, BRITTANYFACILITY TYPE:
740
ADDRESS:10955 WASHINGTON BLVDTELEPHONE:
(310) 838-7800
CITY:CULVER CITYSTATE: CAZIP CODE:
90232
CAPACITY:170CENSUS: 0DATE:
06/23/2025
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:xxxxxTIME COMPLETED:
01:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
#2 Allegation- Resident was sexually abused while in care
#3 Allegation- Staff did not properly report an incident involving a resident-Unsubstantiated
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
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10
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13
On 6/23/2025, at 11:15 AM, Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to deliver findings for the alleged allegation. LPA identified herself and met Brittany Kavanaugh-Administrator who was informed of the purpose of the visit.

The investigation consisted of the following:
On 04/15/2025 at 10:15 AM, LPA Allen obtained and reviewed files for Resident 1 (R1), which included face sheet, medical assessment dated 4/20/2025 , appraisal, needs and services plan, physicians report dated 2/7/2025, admissions agreement with personal property valuables list, staff and client roster dated April 2025, police report dated 4/6/2025 and UCLA Health after visit medical summery dated 4/6/2025, SOC341 and SIR 624 date 4/7/2025. LPA Allen also conducted interviews with Staff 1- Staff 5 (S1 – S5), Residents 1 (R1), Witness 1 (W1) and attempted to interview Resident 2 (R2) along with observations,LIC624 dated 4/7/2025,SOC341dated 4/7/2025 and interviews with Deeyanna Banda and Administrator Brittany Kavanaugh
Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 11-AS-20250407120939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: TERRAZA COURT SENIOR LIVING
FACILITY NUMBER: 198320456
VISIT DATE: 06/23/2025
NARRATIVE
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Investigation revealed the following:

#2 Allegation- Resident was sexually abused while in care

On 4/15/2025 LPA conducted interviews with staff members S1- S5 and 5 out of 5 staff members stated they did not witness or hear R1 being sexually abused by R2. Additionally, none of the staff members were able to corroborate the allegation or establish a timeline for the alleged assault that could have happened.

LPA interviewed R1, who stated that they had not been sexually assaulted by R2 only physically punched in their face and stomach. LPA attempted to interview R2; however, R2 was not present at the facility during the investigation. LPA Allen also obtained and reviewed a copy of R1’s medical summary, which did not indicate any evidence of sexual assault.

LPA Allen also interviewed W1, who stated that upon arriving to the facility, both R1 and R2 were questioned, and R1 denied ever being sexually assaulted by R2 additionally, R2 did not confirm or deny the sexual allegation took place.

Based on the evidence gathered during the investigation, the above allegation is found to be Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.


An exit interview was conducted where this report was discussed and provided to Brittany Kavanaugh Administrator at the conclusion of the visit.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 11-AS-20250407120939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: TERRAZA COURT SENIOR LIVING
FACILITY NUMBER: 198320456
VISIT DATE: 06/23/2025
NARRATIVE
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3
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#3 Allegation- Staff did not properly report an incident involving a resident

On 4/15/2025, LPA conducted interviews with staff members S1- S5. 5 out of 5 staff members stated they did not witness or hear of an occurrence that R1 was being sexually abused by R2. The staff members stated that when R1 was observed wit visible abrasions to their face and body it was immediately reported and documented to management the same day. The police was also contacted the same day of the incident and upon arrival they interviewed R1, R2 and staff members. Although staff and residents were interviewed a timeline could not be established as to determine when the incident occurred and the incident was self reported by facility management, the police was called , and Department of Social Services was contacted and facility staff provided the LIC624 and SOC341.

Based on the evidence gathered during the investigation, the above allegation is found to be Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.


An exit interview was conducted where this report was discussed and provided to Joseph Wieder at the conclusion of the visit with appeal rights. Per Brittany Kavanaugh.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 11-AS-20250407120939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: TERRAZA COURT SENIOR LIVING
FACILITY NUMBER: 198320456
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/25/2025
Section Cited
CCR
87468.2(a)(8)
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87468.2 -Additional Personal Rights of Residents in Privately Operated Facilities.(a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights:
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The licensee has agreed to provide training to all staff members regarding the personal rights of all residents in care which should include a statement of understanding signed by all staff members. This information will be emailed to LPA by the POC date of 6/25/2025.
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(8) To be free from neglect, financial exploitation, involuntary seclusion, punishment, humiliation, intimidation, and verbal, mental, physical, or sexual abuse.
This requirement was not met as evidenced by: which poses an immediate health, safety or personal rights risk to persons in care. The staff could not provide details of the time of the assult of R1 and R2.
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Type B
06/25/2025
Section Cited
CCR
87506(a)
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87506 Resident Records
(a) The licensee shall ensure that a separate, complete, and current record is maintained for each resident in the facility or in a central administrative location readily available to facility staff and to licensing agency staff.
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The licensee has agreed to provide a complete file for R1and R2. along with a statement of understanding of the cited regulations to ensure that all residents files are availiable at all times. This information will be emailed to LPA by the POC date of 6/25/2025.
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This requirement was not met as evidenced by: which poses an immediate health, safety or personal rights risk to persons in care. During LPA Allen investigation the Adminstrator did not have R1 or R2 files availiable for paramedics and incomplete files during LPA visit.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6