198320456-10-23-2025-11-AS-SCIS-DTYTU5-20260511150140

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320456
Report Date: 10/23/2025
Date Signed: 10/23/2025 04:59:47 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/15/2025 and conducted by Evaluator Troy Watson

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20251015125106

FACILITY NAME:	TERRAZA COURT SENIOR LIVING		FACILITY NUMBER:	198320456
ADMINISTRATOR:	KAVANAUGH, BRITTANY		FACILITY TYPE:	740
ADDRESS:	10955 WASHINGTON BLVD		TELEPHONE:	(310) 838-7800
CITY:	CULVER CITY	STATE: CA	ZIP CODE:	90232
CAPACITY:	170	CENSUS: 70	DATE:	10/23/2025
		UNANNOUNCED	TIME BEGAN:	09:32 AM
MET WITH:	BRITTANY HOUSE -		TIME COMPLETED:	04:59 PM

ALLEGATION(S):

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Facility staff handled resident in a rough manner.
Facility staff did not treat resident with dignity.

INVESTIGATION FINDINGS:

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On 10/23/2025 Licensing Program Analyst (LPA) Troy Watson conducted an initial complaint visit to the facility listed above. LPA met with Administrator Brittany Cavanaugh, and the purpose of the visit was explained. LPA was granted entry into the facility.

The investigation consisted of the following:

On 10/23/2025 LsPA Watson requested, reviewed and obtained the following: Resident Roster, Staff Roster, Psych Evaluation Report,Facility Agreement Form and Unusual Incident Report. On 10/23/2025 LPA Watson conducted interviews with Resident #2 - Residents #7 (R2-R7). An attempt to interview Resident#1 (R1) was made but the resident was no longer at the facility during the time of interviews. LPA Watson conducted interviews with Staff#1 – Staff #5 (S1-S5). LPA Watson to ured the facility with the Wellness Director Michelle Brown and found the facility clean and in good repair. CONTINUED ON LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 10/23/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20251015125106

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: TERRAZA COURT SENIOR LIVING	FACILITY NUMBER: 198320456
	VISIT DATE: 10/23/2025

NARRATIVE

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The investigation revealed the following:

Allegation: Facility staff handled residents in a rough manner.
On 10/23/2025 LPA Watson interviewed Staff #1-Staff #5 (S1-S5). Of those interviewed, 5 out of 5 staff denied the above allegation. On 10/23/2025 LPA Watson interviewed Residents #2 – Residents #7 (R2-R7). An attempt to interview Resident#1 (R1) was made but R1 was no longer at the facility at the time of the interviews. Of those interviewed 6 out of 7 denied the above allegation. LPA Watson completed interviews with 6 residents at the facility and every resident interviewed was asked the question, have you ever been handled by the staff in a rough manner, and all residents interviewed answered no. LPA Watson interviewed 5 staff members at the facility listed above and all staff members were asked, have you handled the residents in a rough manner, and all staff interviewed answered no. Based on record reviews, staff and client interviews and observations there is insufficient evidence to support the allegation: “Facility staff handles residents in a rough manner” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Allegation: Facility staff did not treat residents with dignity.
On 10/23/2025 LPA Watson interviewed Staff #1-Staff #5 (S1-S5). Of those interviewed, 5 out of 5 staff denied the above allegation. On 10/23/2025 LPA Watson interviewed Residents #2 – Residents #7 (R2-R7). An attempt to interview Resident#1 (R1) was made but the R1 was no longer at the facility at the time of the interviews. Of those interviewed 6 out of 7 denied the above allegation. LPA Watson completed interviews with 6 residents at the facility and every resident interviewed was asked the question does the facility staff treat you with dignity and respect and everyone interviewed answered yes. LPA Watson interviewed 5 staff members at the facility listed above and all staff members were asked, are the residents treated with dignity and respect and all residents interviewed answered yes. Based on record reviews, staff and client interviews and observations there is insufficient evidence to support the allegation: “Facility staff did not treat residents with dignity” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

An exit interview was conducted with the Wellness Director Michelle Brown, and a copy of this report was provided.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 10/23/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025

LIC9099 (FAS) - (06/04)

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