198320460-4-22-2026-11-AS-PMAA-DUBRVV-20260522132209

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320460
Report Date: 04/22/2026
Date Signed: 04/22/2026 05:03:39 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2026 and conducted by Evaluator Felisa Shirley

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260417161118

FACILITY NAME:	MOUNTAIN TOP - E. SILVA		FACILITY NUMBER:	198320460
ADMINISTRATOR:	COREY SPIGHT		FACILITY TYPE:	737
ADDRESS:	1910 E. SILVA STREET		TELEPHONE:	(760) 218-4293
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90807
CAPACITY:	4	CENSUS: 3	DATE:	04/22/2026
		UNANNOUNCED	TIME BEGAN:	01:36 PM
MET WITH:	McKenzie Haulcy, Director		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Staff does not have adequate staffing to care and supervise clients.

INVESTIGATION FINDINGS:

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On 4/22/26, Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced visit to this facility. LPA was met by the Director, McKenzie Haulcy and explained the purpose of the visit is to investigate and deliver findings for the allegations mentioned above. LPA was granted access to the facility.

The investigation consisted of the following:
On 4/22/26 LPA Shirley reviewed copies of the following records: Staff roster, Staff Schedule for April, and Behavior support plans for all 3 clients. LPA Felisa Shirley conducted a tour of the facility. LPA Shirley interviewed Staff 1 – Staff-10 (S1 – S10), and Client -1 – Client - 3(C1-C3). C1 and C2 are non-verbal.

Con'd on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:	DATE: 04/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260417161118

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: MOUNTAIN TOP - E. SILVA	FACILITY NUMBER: 198320460
	VISIT DATE: 04/22/2026

NARRATIVE

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The investigation revealed the following:

Allegation: Staff does not have adequate staffing to care and supervise clients.

It is being reported that there is not enough staff. On 4/22/26, LPA Felisa Shirley reviewed all three client’s Behavior Support Plans and noted that C1, C2 and C3 require 2:1 staffing. Per interview with S1 - S10, there are 6 staff required per shift. LPA Shirley reviewed Mountain Top’s staff schedule and noted that all AM and PM staff were present today. Per interview with S1, there were no call outs. Per interview with S1, they have on call roster prepared to cover any immediate shift gaps. Per interview with S1 – S10, should a staffing shortage occur, management will step in to ensure continuity by covering shifts. Per interview with S1, staff were released in February and March due to not passing the Registered Behavior Technician, (RBT) exam, and S1 reports that 11 new employees are currently in orientation, and they are moving quickly to restore full scheduling capacity.

LPA interviewed staff 1 – staff 10 (S1 – S10). Of those interviewed 10 out of 10 denied the allegation. LPA interviewed Client 3 (C3), which denied the allegation. C1 and C2 are non-verbal.

Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff does not have adequate staffing to care and supervise clients,” therefore, the allegation is unsubstantiated.

No deficiencies were cited for these allegations.

An exit interview was conducted and a copy of this report was provided to the Director McKenzie Haulcy.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:	DATE: 04/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026

LIC9099 (FAS) - (06/04)

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