198320514-1-23-2026-11-AS-EMAZ-DQZUA2-20260205142401

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320514
Report Date: 01/23/2026
Date Signed: 01/23/2026 05:55:11 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2026 and conducted by Evaluator Wendy Gibbs

COMPLAINT CONTROL NUMBER: 11-AS-20260113144511

FACILITY NAME:	SILVERADO ROLLING HILLS		FACILITY NUMBER:	198320514
ADMINISTRATOR:	GIUNTO, TAYLOR		FACILITY TYPE:	740
ADDRESS:	2455 PACIFIC COAST HWY		TELEPHONE:	(949) 240-7200
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90505
CAPACITY:	68	CENSUS: 44	DATE:	01/23/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Christina Hale		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff are not providing adequate care and supervision to residents in care.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 01/23/2026, Licensing Program Analyst (LPA), Wendy Gibbs, conducted a subsequent unannounced Complaint Visit to the facility listed above. LPA met with Christina Hale, Administrator, and the purpose of today’s visit was explained. LPA was granted entry into the facility.
The investigation consisted of the following:
Durning today’s visit, LPA inspected the facility, interviewed Residents R1-R5, interviewed Staff S3-S9, interviewed residents Responsible Party W1-W5, and received and reviewed documents pertinent to the investigation. The following documents were received and reviewed Maintenance Daily Task Schedule, resident Physician’s Report, resident Service Plan, and resident Assessment.
During the initial visit conducted on 01/22/2026 LPA interviewed Staff S1-S2 and received documents pertinent to the investigation. The following documents were received and reviewed Staff Roster, Resident Roster, Staff Schedule (January 2026), Staff Assignment Sheets (January 1 – January 22, 2026), Hospice List, and Shower Log (January 2026),
The investigation revealed the following:

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:	DATE: 01/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 11-AS-20260113144511

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: SILVERADO ROLLING HILLS	FACILITY NUMBER: 198320514
	VISIT DATE: 01/23/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Allegation: Staff are not providing adequate care and supervision to residents in care
The allegation alleges that due to the lack of staffing, residents are dirty and do not receive assistance with showers, wheelchairs are not clean, and staff do not perform hand hygiene between assisting residents.
During the facility inspection, LPA observed five (5) caregivers and two (2) nurses on during the AM shift. On the first floor, LPA observed residents involved in activities with the Engagement Assistants, while the Caregiver was assisting a resident in their room, and the Nurse was supervising a few residents in the sensory area. On the second floor, LPA observed 14 residents participating in an activity with an Engagement Assistant, six (6) other residents were in another activity area with an additional Engagement Assistant. LPA observed Caregivers going into residents’ rooms and providing assistance. LPA observed residents well kept in clean clothing and well groomed. LPA observed resident’s wheelchairs were clean.
During record review, LPA received and reviewed the Staff Schedule and observed during the AM and PM shift there are five (5) caregivers and two (2) nurses scheduled. During the NOC shift there are two (2) caregivers and one (1) nurse scheduled. Additionally, LPA received and reviewed the Staff Assignment Sheet and observed Caregivers currently provide care to seven (7) to nine (9) residents.
During interviews with Staff S1-S9, were asked if they feel there is enough staff on during each shift, nine (9) out of nine (9) stated yes, they feel there are enough staff on each shift. Additionally, four (4) out of nine (9) staff stated there are certain times when they could use an additional caregiver, mainly during the NOC shift, in the morning, and during meals.
During interviews with Residents R1-R5, were asked if they feel there is enough staff on shift to provide care to residents, five (5) out of five (5) stated yes, they feel there is enough staff on shift to provide care. Additionally, one (1) out of five (5) stated they could use and additional caregiver on the first floor.
Durning interviews with Residents Responsible Party’s W1-W5, were asked if they believe there are enough staff on each shift to provide care to the residents, five (5) out of five (5) stated yes, they feel there is enough staff on shift. Additionally, three (3) out of five (5) stated they believed they would benefit with adding an additional staff to assist.

During record review, LPA received and reviewed the resident’s Shower Log for January 2026. LPA observed that residents are scheduled to be assisted with showering two (2) or three (3) times a week and one (1) resident daily. Upon review of the log, LPA observed staff sign-off of showered or refused, is consistent with the scheduled numbers of showers per week.

During interviews with Staff S1-S9, were asked how often residents are assisted with bathing/showering, nine (9) out of nine (9) stated residents are scheduled to be assisted with bathing 2 to 3 times a week.

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:	DATE: 01/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 11-AS-20260113144511

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: SILVERADO ROLLING HILLS	FACILITY NUMBER: 198320514
	VISIT DATE: 01/23/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

During interviews with Residents R1-R5, were asked how often they are assisted with bathing, five (5) out of five (5) stated they are assisted with showering at least two (2) times a week.
Durning interviews with Residents Responsible Party’s W1-W5, were asked how often their resident is assisted with bathing, five (5) out of five (5) stated they are scheduled at least two (2) to three (3) times a week for a shower. Additionally, five (5) out of five (5) stated they do not have any concerns regarding their residents not receiving showers.
LPA received and reviewed the Maintenance Daily Task Schedule that indicates wheelchairs are power washed on the last Wednesday of every month.
During interviews with Staff S1-S9, were asked if residents wheelchairs are cleaned, nine (9) out of nine (9) stated yes, wheelchairs are wiped down with sanitizing wipes when a resident is transferred out of it or when they have an accident or spill something. Additionally, nine (9) out of nine (9) stated they are power washed and dried monthly.
During interviews with Residents R1-R5, were asked their wheelchairs are cleaned, two (2) out of five (5) stated yes, their wheelchairs are cleaned and sanitized regularly. Additionally, three (3) out of five (5) residents do not require a wheelchair.
Durning interviews with Residents Responsible Party’s W1-W5, were asked if their residents wheelchairs are clean, four (4) out of five (5) stated yes, their residents’ wheelchairs are kept cleaned. One (1) stated their resident does not require a wheelchair.

During the course of the investigation, LPA was unable to find evidence to support the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

LPA did not observe or cite any deficiencies.

An exit interview was conducted with Administrator Christina Hale and a copy of this report was provided.

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:	DATE: 01/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 3