198320514-4-7-2026-11-AS-EMAZ-DTKTXY-20260428150756

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320514
Report Date: 04/07/2026
Date Signed: 04/07/2026 05:56:42 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2026 and conducted by Evaluator Wendy Gibbs

COMPLAINT CONTROL NUMBER: 11-AS-20260210093238

FACILITY NAME:	SILVERADO ROLLING HILLS		FACILITY NUMBER:	198320514
ADMINISTRATOR:	GIUNTO, TAYLOR		FACILITY TYPE:	740
ADDRESS:	2455 PACIFIC COAST HWY		TELEPHONE:	(949) 240-7200
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90505
CAPACITY:	68	CENSUS: 43	DATE:	04/07/2026
		UNANNOUNCED	TIME BEGAN:	09:20 AM
MET WITH:	Christina Hale		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Facility staff handled client in a rough manner

INVESTIGATION FINDINGS:

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On 04/07/2026, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced Complaint Visit to the facility listed above. LPA met with Administrator, Chistina Hale, and the purpose of today’s visit was explained. LPA was granted entry into the facility.

The investigation consisted of the following:
During today’s visit, LPA observed lunch and activities, and interviewed Residents R1-R5.
During the initial visit conducted on 02/17/2026, LPA inspected the facility, interviewed Staff S1-S10, interviewed resident’s Responsible Party W2-W5, and received documents pertinent to the investigation. The following documents were received and reviewed Staff Roster, Resident Roster, Staff Schedule, Identification & Emergency Form, Physician’s Report, Charting Notes, Unusual Incident Report (SIR), Initial Psychiatric Evaluation, NurseDX Results Fax, Service Care Plan, staff’s Statement Acknowledging Requirement to Report Suspected Abuse of Dependent Adults and Elders, and Staff Training Logs.
The investigation revealed the following:

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260210093238

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: SILVERADO ROLLING HILLS	FACILITY NUMBER: 198320514
	VISIT DATE: 04/07/2026

NARRATIVE

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Allegation: Facility staff handled client in a rough manner
The allegation alleges a resident was beaten up and had their fingers twisted during a fight with four (4) perpetrators in their room.

During the facility inspection, LPA observed staff assisting residents with transferring and escorting. LPA observed staff placing hands in appropriate places to minimize any injuries.

During record review, LPA received and reviewed Resident R1’s Charting Notes dated 02/09/2026, that states a body check was conducted on R1 for a skin assessment and no bruising or lacerations were noted on the body. On 02/10/2026, R1’s physician and psychiatrist were notified. A review of recent behavioral expressions and of medications was conducted, and an adjustment of medications was ordered. LPA received and reviewed Staff S1, S4-S10‘s Relias Transcript that indicates Staff have received training regarding the following Alzheimer’s Disease and Related Disorders: Psychosocial Needs, Care For Residents with Varying Dementias, Recognizing a Change in Condition, Transferring Safety, Mandated Reporting-Elder and Dependent Abuse and Neglect in CA, Preventing, and Recognizing, and Reporting Abuse.
During interviews with Staff S1-S10, were asked if they have handled a resident in a rough manner, ten (10) out of ten (10) stated they have not handled a resident in a rough manner. Additionally, Staff S1-S10, were asked if they have observed staff handling a resident in a rough manner, ten (10) out of ten (10) stated they have not observed staff handling residents in a rough manner.
During interviews with Residents R1-R5, were asked if they have been handled in a rough manner by staff, five (5) out of five (5) stated they have not been handled in a rough manner. Additionally, Residents R1-R5 were asked if they have observed staff handle a resident in a rough manner, five (5) out of five (5) stated they have not observed staff handle a resident in a rough manner.
During interviews with resident’s Responsible Party W2-W5, were asked if they have observed staff handle a resident in a rough manner, four (4) out of four (4) stated they have not observed staff handle a resident in a rough manner.

During the course of the investigation, LPA was unable to find evidence to support the allegation(s). Although the allegation(s) may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) is/are unsubstantiated.

During today’ visit LPA did not observe or cite any deficiencies.

An exit interview was conducted with Administrator Christina Hale, and a copy of this report was provided.

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

LIC9099 (FAS) - (06/04)

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