Allegation: Staff do not ensure all utensils used for eating and drinking are cleaned and sanitized after each usage.

The complaint alleges that the staff does not ensure all utensils used for eating and drinking are cleaned and sanitiazed after each usage. It is reported that there are concerns about unsanitary practices in the dining room. Reports indicate that staff do not properly wash and sanitize all dining utensils. They noted that staff only remove used utensils and replace them with fresh ones, leaving potentially contaminated utensils at the table. No further detailed information was provided regarding this matter.

On May 6, 2026, between 09 :50 AM and 02:15 PM, the Department interviewed staff members identified as Staff #1 through Staff #6 (S1-S6). Six (6) out of the six (6) staff members were not able to validate this claim. (S1-S2) conveyed that there is no indication of any issues, as no residents have reported concerns regarding dirty or unsanitized tableware or the overall cleanliness of tableware supplies. (S2-S6) indicates there are no challenges that make it difficult to keep tableware properly cleaned and sanitized. (S2-S6) expressed. All tableware must undergo a step-by-step process of washing, rinsing, and sanitizing dishes and utensils. This can be done using either a commercial dishwasher or by handwashing in two cycles, ensuring proper temperatures and concentrations are controlled. (S1-S2) emphasized that there is a standardized corporate table setting format that aligns with the company policy. At the same time, we are committed to offering tailored service to residents, ensuring that we meet everyone’s unique needs and preferences, and will cater to their requests.

On May 6, 2026, between 10:16 AM and 01:21 PM, the Department interviewed resident member identified as Resident #1 through Resident #7 (R1-R7). Six (6) out of the seven (7) could not validate this claim. (R2-R7) reported that facility staff take proactive measures to maintain a clean, sanitary dining area, ensuring that tableware is thoroughly cleaned and sanitized. (R2-R7) reported not to have any issues or concerns with food, stains, or residue left on utensils or dishes.

(R1) reported to have concerns that staff are not properly checking tableware and flatware for cleanliness and sanitation. Unused flatware left on the table during table setting prep should be replaced with new items to maintain cleanliness and sanitation.

(Evaluation Report continues LIC 9099-C)

During the inspection, the Department observed (Staff #2 and Staff #6) following proper procedures: they pre-soak, pre-wash, rinse, separate, dry, and polish the tableware items using commercial detergent. During this process, the tableware is stored in a high-temperature commercial dishwasher, which ensures continuous cleaning and sanitation in two cycles.

The Department reviewed Oakmont & Ivy Culinary Server Binder, Culinary Server Mandatory Training, Daily Food Menu (dated 05/06/26), Restaurant Operational Hours (dated 0506/26) Move In Record (dated 06/01/26), Physician’s Report LIC 602A (dated 09/12/25), Physician's Diet Order (dated 09/12/25), Medication List (dated 09/12/25), Service Plan Report (dated 10/16/25), Personnel Report LIC 500 (dated 04/25/26), Employee Roster (dated 05/06/26) and Facility Resident Roster (dated 05/06/26).

Based on the information gathered, there is not enough evidence to support the allegation mentioned above.

Based on the information collected from the facility inspection, observations, interviews, and records analysis, the Department found no evidence to support the above allegation. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation is Unsubstantiated.

No deficiencies were cited.

An exit interview was conducted with JAMES HOWLAND, and copies of the reports were provided.