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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320651
Report Date: 07/15/2026
Date Signed: 07/15/2026 11:55:39 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/09/2026 and conducted by Evaluator Lizeth Villegas
COMPLAINT CONTROL NUMBER: 11-AS-20260709154333
FACILITY NAME:FAITH HOPE & LOVE CARE IIFACILITY NUMBER:
198320651
ADMINISTRATOR:MELENDEZ, BRENDA HERNANDEZFACILITY TYPE:
740
ADDRESS:28128 LOMO DRTELEPHONE:
(323) 842-0580
CITY:RANCHO PALOS VERDESSTATE: CAZIP CODE:
90275
CAPACITY:6CENSUS: 5DATE:
07/15/2026
UNANNOUNCEDTIME BEGAN:
09:46 AM
MET WITH:Licnesee/Administrator Brenda HernandezTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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9
Facility failed to follow required care instructions.
Facility failed to notify the responsible party in timely manner.
INVESTIGATION FINDINGS:
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On 07/15/26 at 9:40 am Licensing Program Analyst (LPA) Villegas conducted an initial complaint visit regarding the allegation(s) above. LPA met with Licnesee/Administrator Brenda Hernandez (staff #1/S1) as the purpose of today’s visit was explained.

The investigation consisted of the following: On 07/15/26 LPA Villegas obtained copies of the staff and resident roster. On 07/15/26 LPA conducted interview with (Staff #1-3/S1-S3) .

The investigation revealed the following: On 07/15/26 LPA conducted interviews with (S1-S-3) who stated that since employeed at this facility there has not been a resident receiving services with the name listed in the complaint. Per review of resident roster LPA did not observe a resident in care with the name listed in the complaint.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20260709154333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: FAITH HOPE & LOVE CARE II
FACILITY NUMBER: 198320651
VISIT DATE: 07/15/2026
NARRATIVE
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Based on interviews conducted and evidence gathered during the investigation, the above allegation is found to be Unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted and provided a copy of this report was provided to Licensee/Administrator Brenda Hernandez.
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2