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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400016
Report Date: 12/08/2022
Date Signed: 12/08/2022 03:44:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2022 and conducted by Evaluator Katrina Chicote
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20221021081008
FACILITY NAME:MANZO FAMILY CHILD CAREFACILITY NUMBER:
198400016
ADMINISTRATOR:MARIA MANZOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 706-9033
CITY:LYNWOODSTATE: CAZIP CODE:
90262
CAPACITY:14CENSUS: 11DATE:
12/08/2022
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Maria Manzo, LicenseeTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Ratio - Licensee is operating over capacity
Personal Rights - Adult in the home speaks inappropriately to children in care
Personal Rights - Licensee force feeds children in care
Personal Rights - Licensee handled day care children in a rough manner
Other - Licensee is not present in the facility the appropriate amount of time
Personal Rights - Licensee interferes with children's sleep
INVESTIGATION FINDINGS:
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 ** LPA used Spanish translation on cellphone and Assistant helped with translation**
On 12/08/2022 a t3:00 PM, LPA met with Maria Manzo, Licensee, for the purpose of an unannounced complaint investigation to deliver findings for the above allegations. Upon arrivall to facility, LPA observed Licensee walking with six children, one of which was an infant, from nearby elementary school. LPA announced purpose of visit to Licensee and entered the home and observed four additional children in care, including an additional infant. Total census was 11 children (two infants) in care at the time of inspection with Licensee and Assistant. All adults present in the home have criminal record clearnce at time of inspection.

During the course of investigation, LPA interviewed Licensee,Liensee's Assistant, other adults and children and obtained pertinent documents. LPA was provided a tour of facility both indoors and outdoors, including off limits areas. LPA observed a sleeping child on the couch and Licensee serving food to three children and children eating independently on dining room table.
Report Continues - Page 1 of 2
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Trevino Cochran
LICENSING EVALUATOR NAME: Katrina Chicote
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20221021081008
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: MANZO FAMILY CHILD CARE
FACILITY NUMBER: 198400016
VISIT DATE: 12/08/2022
NARRATIVE
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This Agency has investigated the above complaint and found that although the allegations may have happened or are valid; based on observations, interviews, and documents obtained there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the allegations are deemed UNSUBSTANTIATED.

The facility was found in compliance per Title 22 regulations, there will be no deficiencies cited today, 12/08/2022.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview was conducted and report was reviewed with the Licensee (or facility representative), Maria Manzo.


Report Ends - Page 2 of 2
SUPERVISORS NAME: Trevino Cochran
LICENSING EVALUATOR NAME: Katrina Chicote
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2