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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400052
Report Date: 05/12/2025
Date Signed: 05/12/2025 10:57:47 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2025 and conducted by Evaluator Keneisha Dunlap
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250407101537
FACILITY NAME:LACKEY FAMILY CHILD CAREFACILITY NUMBER:
198400052
ADMINISTRATOR:TAMEIKA LACKEYFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 668-3426
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:14CENSUS: 6DATE:
05/12/2025
UNANNOUNCEDTIME BEGAN:
10:10 AM
MET WITH:Licensee- Tameika LackeyTIME COMPLETED:
11:10 AM
ALLEGATION(S):
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Personal Rights
INVESTIGATION FINDINGS:
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On May 12, 2025, at 10:10a.m., Licensing Program Analyst (LPA) Keneisha Dunlap conducted an unannounced Complaint Inspection for the purpose of delivering findings for the above allegation. LPA announced the purpose of the visit and was allowed entry into the facility by Licensee- Tameika Lackey.
During the course of this investigation conducted by LPA Dunlap, interviews were conducted with facility staff, interviews with other parents, reviewed communication log, and reviewed facility handbooks. Also, video evidence was reviewed.
The Reporting Party stated that there were prior instances of alleged mishandling of Child #1by Staff #2, stating these occurred on April 2nd or 3rd, 2025. LPA Dunlap's interview with the Reporting Party confirmed this account.
Interviews with six parents revealed consistently positive experiences with the daycare, and none reported witnessing or having concerns regarding inappropriate behavior management.
When interviewed, neither the Staff #1 nor Staff #2 recalled the alleged incidents of mishandling that
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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2025 and conducted by Evaluator Keneisha Dunlap
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250407101537

FACILITY NAME:LACKEY FAMILY CHILD CAREFACILITY NUMBER:
198400052
ADMINISTRATOR:TAMEIKA LACKEYFACILITY TYPE:
810
ADDRESS:5946 WALNUT AVETELEPHONE:
(562) 668-3426
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:14CENSUS: 6DATE:
05/12/2025
UNANNOUNCEDTIME BEGAN:
10:10 AM
MET WITH:Licensee- Tameika LackeyTIME COMPLETED:
11:10 AM
ALLEGATION(S):
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9
Personal Rights
INVESTIGATION FINDINGS:
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On May 12, 2025, at 10:10a.m., Licensing Program Analyst (LPA) Keneisha Dunlap conducted an unannounced Complaint Inspection for the purpose of delivering findings for the above allegation. LPA announced the purpose of the visit and was allowed entry into the facility by Licensee- Tameika Lackey.

During the course of this investigation conducted by LPA Dunlap, interviews were conducted with facility staff and a Reporting Party, and video evidence was reviewed.
The Reporting Party recounted the events of April 7, 2025, detailing a heated verbal altercation with Staff #1 and Staff #2 during the abrupt termination of Child #1 enrollment. The RP described Staff #1 informing them of the termination upon arrival, deflecting questions about behavioral issues, and a subsequent argument involving negative comments about the daycare. The RP also mentioned a social media video perceived as a personal attack and a continued argument with the Staff #2 who followed them to their car. Page 1 of 3
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 54-CC-20250407101537
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: LACKEY FAMILY CHILD CARE
FACILITY NUMBER: 198400052
VISIT DATE: 05/12/2025
NARRATIVE
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The RP further described prior concerning incidents involving the Staff #2 dismissing Child #1 without proper handover and lightly pushing Child #1.

Interviews with six parents revealed consistently positive experiences with the daycare, praising the attentive and friendly staff, clean environment, quality of care and supervision, and positive impact on their children's development and behavior management. These parents stated they had no concerns regarding behavior management practices.

Summaries of staff interviews indicated that Staff #2 witnessed Staff #1 informing the RP about Child #1 termination due to behavioral problems on April 7, 2025. Staff #2 corroborated Staff # 1 account of the RP reacting angrily and becoming verbally abusive. Staff #2 initially denied following the RP to the car but later admitted to doing so after reviewing video footage, explaining it was to stop the argument and that another child was briefly unattended while they intervened. Staff #1 account of the April 7th incident detailed the termination being due to ongoing behavioral issues and prior unsuccessful attempts to discuss the behavior with the RP. Staff #1 also confirmed a social media video expressing general frustration with critical parents. In a subsequent interview, Staff #1 stated they followed the RP to the car after the RP directed a derogatory term towards Staff #2.

LPA Dunlap reviewed video footage from the incident on April 7, 2025, timestamped 6:53 a.m. The footage showed the RP arriving to drop off Child #1 and engaging in a verbal exchange with Staff #1 regarding Child #1 behavior and the RP's alleged negative comments about the daycare. The argument escalated; Staff #2 attempted to intervene but was rejected by the RP. After Staff #1 closed the door, the RP hit the door. As the RP walked away with Child #1, Staff #2 followed them to their car, and the argument continued, with both Staff #2 and Staff #1 yelling at the RP. The Staff #2 was seen attempting to restrain Staff #1. Derogatory terms were exchanged by all parties before the RP drove off.

Based upon the review of the summarized interviews and the video footage of the incident: Regarding the allegation that the Staff #1 had an altercation in the presence of daycare children: The video footage substantiates that a heated verbal altercation occurred between the RP, Staff #1, and Staff #2 while Child #1 and Child #2 was present during drop-off. Based on the evidence obtained, the preponderance of evidence standard has been met, that the Licensee had an altercation in the presence of day care children. Therefore, the above allegation is found to be SUBSTANTIATED. Page 2 of 3

SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 54-CC-20250407101537
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: LACKEY FAMILY CHILD CARE
FACILITY NUMBER: 198400052
VISIT DATE: 05/12/2025
NARRATIVE
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A notice of site visit was given and must remain posted for 30 days.

Type B deficiency will be cited during todays visit.

Exit interview was conducted with Licensee- Tameika Lackey

Appeal rights given to Licensee- Tameika Lackey

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SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 54-CC-20250407101537
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: LACKEY FAMILY CHILD CARE
FACILITY NUMBER: 198400052
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/12/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/12/2025
Section Cited
CCR
102423
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(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following:
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The Licensee will conduct all matters in a respectful manner while children are present.
The Licensee will conduct parent conferences via phone or in person away from the children.
The Licensee will be respectful to any parent and/or guardians.
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(1) (1) To be treated with dignity in his/her personal relationship with staff and other persons.
The licensee shall ensure that interactions between staff and parents/authorized representatives are professional and respectful, especially in the presence of children
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 54-CC-20250407101537
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: LACKEY FAMILY CHILD CARE
FACILITY NUMBER: 198400052
VISIT DATE: 05/12/2025
NARRATIVE
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mishandling that reportedly occurred on April 2nd or 3rd.

The video footage reviewed from the April 7, 2025; incident did not depict any physical mishandling of Child #1.

Based on the lack of direct observation of the alleged mishandling incidents on April 2nd or 3rd, the absence of any representation of mishandling in the video footage from April 7, 2025, and the lack of remembrance of these specific incidents by Staff #1 and Staff #2, Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the support that an adult mishandled a daycare child occurred, and the findings are UNSUBSTANTIATED.

No deficiencies will be cited today.

A notice of site visit was given and must remain posted for 30 days.

Exit interview was conducted with Licensee- Tameika Lackey

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SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6