198400109-2-27-2025-54-CC-DGIS-DEF4D9-20250303180018

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198400109
Report Date: 02/27/2025
Date Signed: 02/27/2025 03:23:44 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2025 and conducted by Evaluator Claudia Kam

COMPLAINT CONTROL NUMBER: 54-CC-20250122121013

FACILITY NAME:	BRIGHT HORIZONS AT UNIVERSITY PARK (USC)		FACILITY NUMBER:	198400109
ADMINISTRATOR:	AILEEN VALINO-CAMCAM		FACILITY TYPE:	850
ADDRESS:	2716 SERVERANCE ST		TELEPHONE:	(213) 821-9571
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90089
CAPACITY:	129	CENSUS: 73	DATE:	02/27/2025
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Cecile Allain Keately		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Licensee is not providing healthful accomodations to children in care.

INVESTIGATION FINDINGS:

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On 2/27/2025 at 10:30 AM Licensing Program Analyst (LPA) Claudia Kam conducted an Unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced purpose of inspection and was allowed entry to facility by Director Cecile Allain Keately, who guided analyst on a tour of the facility. There were 73 children present with 11 staff upon arrival.
During the investigation LPA obtained a copy of the facility roster, a copy of the employee roster, reviewed facility policy forms, admission agreement, enrollment policy forms, and conducted interviews.

Information provided by the reporting party alleges that Licensee is not providing healthful accommodations to children in care.

Based on the LPAs observations, interviews, and review of facility documentation it was found that the center has a regular cleaning schedule and policy and procedures for illness prevention.
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Unsubstantiated

Estimated Days of Completion: 90

SUPERVISOR'S NAME: Denise Gibbs	TELEPHONE: (323) 981-3385
LICENSING EVALUATOR NAME: Claudia Kam	TELEPHONE: (626) 602-6842
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20250122121013

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: BRIGHT HORIZONS AT UNIVERSITY PARK (USC)	FACILITY NUMBER: 198400109
	VISIT DATE: 02/27/2025

NARRATIVE

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USC maintenance conducts yard maintenance weekly. A third party cleaning service, cleans the facility daily. There is a cleaning routine for the classroom documented in the Family Guide for methods of infection control. Staff have a detailed daily opening and closing procedure in practice. The facility has an illness prevention plan outlined in the Family Guide as child illness policy, separate Illness policy that is signed and dated upon enrollment and detailed in the Enrollment Agreement. The classrooms and grounds were observed to be maintained and no hazards observed. Wood chips on the playground have been refreshed and sand is in the process of being replaced due to toxins resulting from the recent Eaton fire. All sand areas are designated as off limits and sandbox observed covered. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies will be cited today 2/27/2025.
A notice of site visit was given and must remain posted for 30 days.

Exit interview was conducted with Cecile Allain Keately, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

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SUPERVISOR'S NAME: Denise Gibbs	TELEPHONE: (323) 981-3385
LICENSING EVALUATOR NAME: Claudia Kam	TELEPHONE: (626) 602-6842
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2025

LIC9099 (FAS) - (06/04)

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