198400109-6-16-2026-54-CC-WBIS-DW3S6J-20260717133559

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198400109
Report Date: 06/16/2026
Date Signed: 06/16/2026 04:26:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/21/2026 and conducted by Evaluator Ashley Calderon

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20260521090553

FACILITY NAME:	BRIGHT HORIZONS AT UNIVERSITY PARK (USC)		FACILITY NUMBER:	198400109
ADMINISTRATOR:	AILEEN VALINO-CAMCAM		FACILITY TYPE:	850
ADDRESS:	2716 SERVERANCE ST		TELEPHONE:	(213) 821-9571
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90089
CAPACITY:	129	CENSUS: 84	DATE:	06/16/2026
		UNANNOUNCED	TIME BEGAN:	09:16 AM
MET WITH:	Executive Director -Cecile Allain Keately		TIME COMPLETED:	04:35 PM

ALLEGATION(S):

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Staff are operating out of ratio

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Ashley Calderon conducted an unannounced Subsequent Visit at the above facility. LPA met with Executive Director Cecile Allain Keately who allowed LPA enterance into the facility. LPA disclosed the purpose of today's visit.

During this visit, LPA Calderon along side Executive Director C.Keately observed the above facility classrooms and outdoor play space; tour was conducted. LPA collected a copy of the email dicussion on topic of the above alleagtion.

Allegation: Staff are operating out of ratio. The following allegation is unsubstantiated based on the following: LPA Calderon obseverved the following ratios on today's visit- Classroom Preschool #1 - 1:9 ratio, Preschool #2 inside ratio 1:8 and 1:10 outside ratio, Preschool #3 1:9 ratio., Transitional Kindergaten (TK) #1 Vacant, TK#2 ratio 1:7 and Two's #1 outside playing with classroom Two's #2 combined ratio 3:11 and inside combine play with Two's #1 and #2 ratio 2:10. During this visit, LPA did not observe ratio concerns.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Ashley Calderon
LICENSING EVALUATOR SIGNATURE:	DATE: 06/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20260521090553

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: BRIGHT HORIZONS AT UNIVERSITY PARK (USC)	FACILITY NUMBER: 198400109
	VISIT DATE: 06/16/2026

NARRATIVE

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Per Executive Director C.Keately interview informing LPA Calderon children combine into large groups and small groups throughout the day and the maximum group capacity size is 12 children and ratio does not exceed 1:14. Per Center Director informed LPA the ratio is no more than 1:12 and the classroom's two's have a ratio of 1:7. Based on teacher interviews with Teachers #1 - Teachers #4 (T1- T4) informed LPA there is no issues with ratio at the facility, no information was obtained to support the above allegation. Executive Director C.Keately and T2 - T4 informed LPA during interview facility has staff present to support when needing additional assistant to cover ratio. LPA Calderon attempted to obtain documentation reflecting teacher- child ratio; however according to Executive Director C.Keately, documentation showing corresponding child count alongside the number of teachers present at a given time was unavailable at this time do to the programs functions.

There was no evidence obtained to support the allegation staff are operating out of ratio, therefore this allegation is unsubstantiated. Due to investigation observations, interviews conducted by staff, parents and children, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Per California Code of Regulation Title 22, no deficiencies cited.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and a copy of the report were provided to Center Director Brenda Salguero.

SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Ashley Calderon
LICENSING EVALUATOR SIGNATURE:	DATE: 06/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2026

LIC9099 (FAS) - (06/04)

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