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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400110
Report Date: 10/16/2025
Date Signed: 11/12/2025 10:35:46 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/15/2025 and conducted by Evaluator Peter Bishop
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250915171057
FACILITY NAME:BRIGHT HORIZONS AT UNIVERSITY PARK (USC)FACILITY NUMBER:
198400110
ADMINISTRATOR:AILEEN VALINO-CAMCAMFACILITY TYPE:
830
ADDRESS:2716 SEVERANCE STTELEPHONE:
(310) 692-5164
CITY:LOS ANGELESSTATE: CAZIP CODE:
90089
CAPACITY:80CENSUS: 34DATE:
10/16/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Facility Representative- Cecile Ellain KeatleyTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Reporting Requirements
INVESTIGATION FINDINGS:
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Amended on 11/7/25 - Allegations Line 1. On October 16, 2025, at 10:00 a.m., Licensing Program Analyst (LPA) Peter Bishop conducted an unannounced Complaint Inspection to deliver findings for the above pending allegation. LPA announced the purpose of the visit and was allowed entry into the facility by the Facility Representative Cecile Ellain Keatley. There are 80 children enrolled and 34 present at the time of this visit.

During the course of the investigation, interviews were conducted with staff, parents, and the reporting party. A review of the Parent Handbook was also completed.

It was noted during the investigation that Child #1 was observed crying inconsolably while holding their arm, and staff were unaware of the cause. At the time of pick-up, there was no indication that immediate medical attention was required; however, staff did suggest that medical evaluation might be appropriate.
Based on the information available at the time, it was determined that the facility met its obligations as outlined in the Parent Handbook, as staff had no knowledge that medical treatment was necessary—despite it later being confirmed that an injury had occurred.
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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Peter Bishop
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20250915171057
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: BRIGHT HORIZONS AT UNIVERSITY PARK (USC)
FACILITY NUMBER: 198400110
VISIT DATE: 10/16/2025
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegation is UNSUBSTANTIATED.

A Notice of Site Visit was given and must remain posted for 30 days.

Appeal Rights explained and given to Facility Representative- Cecile Ellain Keatley.

An exit interview was conducted and the report was reviewed with the Facility Representative- Cecile Ellain Keatley.

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SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Peter Bishop
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
LIC9099 (FAS) - (06/04)
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