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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400297
Report Date: 01/12/2023
Date Signed: 01/12/2023 10:15:16 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/18/2022 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20221018085442
FACILITY NAME:BRIGHT FUTURE PRESCHOOL ACADEMEFACILITY NUMBER:
198400297
ADMINISTRATOR:DR LINDA J. JOHNSON NCCFACILITY TYPE:
830
ADDRESS:11910 ALONDRA BLVDTELEPHONE:
(657) 337-6750
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:19CENSUS: DATE:
01/12/2023
UNANNOUNCEDTIME BEGAN:
09:41 AM
MET WITH:TIME COMPLETED:
10:20 AM
ALLEGATION(S):
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Staff hits daycare children
Staff denied daycare child water
Staff are not providing a comfortable temperature for day care children
Day care child has access to hazardous item
INVESTIGATION FINDINGS:
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On 1/12/23 Licensing Program Analyst (LPA) Jeanette Estrada conducted an unannounced complaint inspection to deliver findings. LPA met with Assistant Director Blanca Palacios. Director arrived a few minutes later. LPA observed four children and two staff in the infant room and four children and one staff in the toddler room.
During the investigation, LPA collected the facility roster and conducted interviews with staff and parents. Staff did not corroborate the allegation that ‘staff hits day care children’. Per Director interview, Parent 1 informed the Director of an incident that was observed by Child 1’s grandparent (Adult 1) but no specific staff name was given to the Director. Staff interviewed stated they have not observed each other hitting children on the hands. Per interviews with parents, there were no concerns with the interactions of the staff with the children. Although the interviews with the staff and parents did not corroborate the allegation, one eyewitness was identified. Interview with Adult 1 stated they witnessed a staff slap a child on the wrist.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20221018085442
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: BRIGHT FUTURE PRESCHOOL ACADEME
FACILITY NUMBER: 198400297
VISIT DATE: 01/12/2023
NARRATIVE
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Staff interviews indicated that water is never denied to children. Children bring a sippy cup and the facility provides water to the children. Staff stated that they offer children water or give them a choice of either milk or water by showing the children their cups and having them point to what they prefer. Staff interviews revealed that an incident occurred in which a child was given their sippy cup, they drank from it and walked away with it and began shaking it, spilling water on the floor. It was at this time that Staff 1 took the cup from the child and stated there was no more water. Per Staff 1, they initially provided water to the child to drink and only removed it when the child began to spill the water. Per parent interviews, there were no concerns about the facility providing water to children.

Interviews conducted revealed that at the beginning of the summer the staff in the infant room had a difficult time finding the controls to the temperature, but the controls were found soon after. Staff stated that they are able to turn the a/c unit on and off when needed. LPA conducted a visit on 10/20/22 and during the visit, the temperature in the classrooms was comfortable. Interviews with staff also revealed that during warm temperatures, children wear light clothing. Parent interviews did not corroborate the allegation.

LPA confirmed with staff that sometime in August or September the hallway in the facility was painted. Staff interviewed also confirmed that parents were notified of the painting. Staff interviews confirmed that there was no painting taking place during hours of operation and that the painting took place after hours. Per staff interviews the hallway was lined with plastic to block off access to the painted areas. Per Director, the equipment was left behind, but it was inaccessible to children, and she ensured that there was a safe walking area for parents and children to walk through.


Based on the investigation, the above allegations are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview was conducted with Director Linda Johnson. Appeal rights were provided.notice of site visit was provided and must be posted for 30 days.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2