<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400297
Report Date: 04/09/2024
Date Signed: 04/09/2024 03:04:51 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/21/2024 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20240321165102
FACILITY NAME:BRIGHT FUTURE PRESCHOOL ACADEMEFACILITY NUMBER:
198400297
ADMINISTRATOR:DR LINDA J. JOHNSON NCCFACILITY TYPE:
830
ADDRESS:11910 ALONDRA BLVDTELEPHONE:
(657) 337-6750
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:19CENSUS: 10DATE:
04/09/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Licensee Dr. Linda JohnsonTIME COMPLETED:
10:35 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are operating out of ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Jeanette Estrada and Jonnisha Culbert conducted an unannounced complaint inspection. LPA met with Licensee Dr. Linda Johnson and informed her of the reason for the visit. Upon arrival LPAs observed four infants with one staff in the infant room and five toddlers and two staff in the toddler room.
At approximately 10:25 AM, LPAs entered the infant classroom and observed five infants with one staff. Interviews conducted confirmed that the infant classroom is out of ratio at times. Staff interviews also revealed that Staff 1 assists in the classroom if needed. Staff 1 was confirmed to not meet the educational requirements to assist with providing care. During today's inspection, one infant was picked up to meet ratio requirements
The preponderance of evidence has been met, therefore the above allegation is found to be substantiated.
A type A deficiency is being issued today for 101416.5 Staff-Infant Ratio. California Code of Regulations, (Title 22, Division 12, Chapter 1), are being cited on the attached LIC 9099D
Continued on page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/21/2024 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20240321165102

FACILITY NAME:BRIGHT FUTURE PRESCHOOL ACADEMEFACILITY NUMBER:
198400297
ADMINISTRATOR:DR LINDA J. JOHNSON NCCFACILITY TYPE:
830
ADDRESS:11910 ALONDRA BLVDTELEPHONE:
(657) 337-6750
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:19CENSUS: 10DATE:
04/09/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Licensee Dr. Linda JohnsonTIME COMPLETED:
10:35 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Unqualified staff are supervising daycare children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Jeanette Estrada and Jonnisha Culbert conducted an unannounced complaint inspection. LPA met with Licensee Dr. Linda Johnson and informed her of the reason for the visit. Upon arrival LPAs observed four infants with one staff in the infant room and five toddlers and two staff in the toddler room.
LPAs observed Licensee Dr. Linda Johnson in the toddler classroom with Staff 1. LPAs were provided with a transcript for Staff 1. Transcript was not clear. Licensee verbally confirmed that Staff 1 does not meet the educational requirements and was observed assisting with care on 3/26/24 and today, 4/9/24. During today's inspection, Licensee called parents to pick up children in the toddler classroom.
The preponderance of evidence has been met, therefore the above allegation is found to be substantiated.
California Code of Regulations, (Title 22, Division 12, Chapter 1), are being cited on the attached LIC 9099D.
Exit interview conducted and a copy of the report and appeal rights were provided to the Licensee, Dr. Linda Johnson. The notice of site visit was posted where the parent/guardian of children enter and exit the facility.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 54-CC-20240321165102
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: BRIGHT FUTURE PRESCHOOL ACADEME
FACILITY NUMBER: 198400297
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/09/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/16/2024
Section Cited
CCR
101216.2(d)(1)
1
2
3
4
5
6
7
101216.2(d)(1)An aide assisting a fully qualified teacher... shall meet the following requirements: Completion of six postsecondary semester or equivalent quarter units in early childhood education or child development. This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Licensee decided to close the toddler classroom during today's visit. Licensee has contacted two staffing agencies to provide additional qualified staff. Licensee will provide proof of contract with staffing agencies by 4/10/24.
8
9
10
11
12
13
14
Based on record review and interview, Licensee did not ensure that Staff 1 met the educational requirements prior to hiring them as an assistant in the facility. LPAs observed Staff 1 providing care in the toddler classroom. This poses a potential threat to the personal rights of children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 54-CC-20240321165102
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: BRIGHT FUTURE PRESCHOOL ACADEME
FACILITY NUMBER: 198400297
VISIT DATE: 04/09/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Page 2
The notice of site visit was posted where the parent/guardian of children enter and exit the facility.

A copy of this report shall also be posted where the parent/guardian of children enter and exit the facility. Both the notice of site visit and licensing report shall remain posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty. A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon their return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled child for the next 12 months. A signed Acknowledgement of Receipt (LIC9224) shall be in each child’s file, acknowledging receipt.

Exit interview conducted and a copy of the report and appeal rights were provided to the Licensee, Dr. Linda Johnson.

SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 54-CC-20240321165102
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: BRIGHT FUTURE PRESCHOOL ACADEME
FACILITY NUMBER: 198400297
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/09/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/10/2024
Section Cited
CCR
101416.5(b)
1
2
3
4
5
6
7
101416.5(b)There shall be a ratio of one teacher for every four infants in attendance.
This requirement was not met as evidenced by
1
2
3
4
5
6
7
Licensee had one infant picked up to keep the classroom in ratio. Licensee has contacted two staffing agencies to provide additional qualified staff. Licensee will provide proof of contract with staffing agencies by 4/10/24.
8
9
10
11
12
13
14
Based on observation and interview, Licensee did not ensure that the infant classroom is kept in ratio at all times. LPAs observed 5 infants with one staff during today's inspection. This poses an immediate risk to the safety of children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5