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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400386
Report Date: 11/21/2024
Date Signed: 11/21/2024 03:18:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/05/2024 and conducted by Evaluator Franchesca White
COMPLAINT CONTROL NUMBER: 54-CC-20240905131548
FACILITY NAME:SALAZAR FAMILY CHILD CAREFACILITY NUMBER:
198400386
ADMINISTRATOR:NELY SALAZARFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 866-9318
CITY:LOS ANGELESSTATE: CAZIP CODE:
90003
CAPACITY:14CENSUS: 5DATE:
11/21/2024
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Nely Salazar, LicenseeTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Personal Rights
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Franchesca White arrived at the above facility for the purpose of delivering the findings of a complaint made to the department on 9/5/2024. LPA White announced the purpose of the visit and was granted entry into the facility by Licensee, Nely Salazar. Census was taken. Assistant has cleared criminal background.

This department has investigated this allegation by conducting interviews, observations, and record review of the facility. In reference to the allegation of Personal Rights - licensee utilizing unusual punishment by leaving a crying child indoors while taking the other children outside for play time, LPA White conducted multiple visits to the facility at random hours to observe the discplinary methods of licensee and staff with the day care children. LPA White, and other LPAs visited the day care on 9/12, 10/31, 11/6, and 11/21. At the time of the inspections, LPA White did not observe unusual methods of punishment towards the children. Based on the written observations of other LPA's who visited the facility it was notated that LPA Bishop
.......................................................Report Continues 1 of 2 Pages.............................................................
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Franchesca White
LICENSING EVALUATOR SIGNATURE:

DATE: 11/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 54-CC-20240905131548
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: SALAZAR FAMILY CHILD CARE
FACILITY NUMBER: 198400386
VISIT DATE: 11/21/2024
NARRATIVE
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observed licensee redirect a day care child to another play area outside, by going over to the child, kneeling in front of the child, and explaining instructions in a calm tone. Then taking the child by the hand and leading them to the area for the child to play.

LPA White conducted interviews with parents, staff, and LPA Kam attempted interviews with six children. Interviews conducted with parents revealed that none of their children have ever disclosed that Licensee Nely or staff have been mean to them, nor do they feel that Licensee Nely Salazar is harsh towards their children. Interview with staff #2 revealed that the children are always given many opportunities to correct their behavior. Staff #2 states that she helps the children remain calm by giving them different activities. When a child is very upset, Staff #2 states that she rocks them in her arms to soothe them.

Based on interview with Licensee Nely Salazar, she disclosed that she sought the help of the referral agency for the child involved in the allegation. Licensee states that she was given resources from the caseworker to pass on to the mother, but parent chose not to speak with Licensee. Licensee states that Ms. Addie instructed her to give the child breathing activities when he becomes upset. Give him a few moments to calm down before trying to talk to him. Licensee states that she was given resources from Ms. Addie, Specialist for Allies for Every Child Licensee states that she never left the child indoors unsupervised while the other children were outdoors playing. Licensee states that she and her staff alternate responsibilities to the children based on the amount of children still napping in the afternoons. Licensee states if the child were crying, he would've been taken outside instead of left indoors. Interviews with the children were conducted with LPA Kam, because the children are majority Spanish - speaking. However, given their ages there was no viable information collected from the children.

Regarding the allegation of Personal Rights - licensee utilizing unusual punishment by leaving a crying child indoors while taking the other children outside for play time, that allegation is UNSUBSTANTIATED. This means that there is not enough of a preponderance of evidence to support that it did or did not occur.

Based on observations, interviews, and record review, there will be no deficiencies cited today in accordance with California Title 22 regulations.

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SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Franchesca White
LICENSING EVALUATOR SIGNATURE:

DATE: 11/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/21/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 54-CC-20240905131548
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: SALAZAR FAMILY CHILD CARE
FACILITY NUMBER: 198400386
VISIT DATE: 11/21/2024
NARRATIVE
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A Notice of Site visit will be given, and must be posted for 30 days. Failure to post will result in a civil penalty of $100.00. Exit report was conducted with Licensee . A copy of the report and appeal rights was given to Licensee Nely Salazar.



..................................Report Ends 3 of 3 Pages.............................................................................................
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Franchesca White
LICENSING EVALUATOR SIGNATURE:

DATE: 11/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/21/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3