198400412-7-6-2023-54-CC-DGIS-CUPPPH-20230814112935

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198400412
Report Date: 07/06/2023
Date Signed: 07/06/2023 01:07:07 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK S WEST, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/28/2023 and conducted by Evaluator Rosaura Valenzuela

COMPLAINT CONTROL NUMBER: 54-CC-20230628081031

FACILITY NAME:	CAL-TOT CHILD CARE CENTER		FACILITY NUMBER:	198400412
ADMINISTRATOR:	HELE TUONG		FACILITY TYPE:	850
ADDRESS:	300 S. SPRING ST		TELEPHONE:	(213) 897-2991
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90013
CAPACITY:	48	CENSUS: 15	DATE:	07/06/2023
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Maria Arellano, Assistant Director		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility staff forced child to sit in uncomfortable chair causing pain.

Facility staff co-mingled infant and preschool children.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Rosaura Valenzuela conducted an unannounced visit for the above noted allegations. LPA met with Maria Arellano, Assistant Director. The purpose of the visit was discussed.

It was reported that facility staff forced a child to sit in an uncomfortable chair causing pain. To investigate this allegation on 7/06/2023, between 11:00am and 11:15am, a physical plant tour was conducted. Between 11:20 and 11:40, files were reviewed. Staff interviews were iniated between 11:45am and 12:20pm.
Interviews revealed that Child #1 (C1) is no longer enrolled at the facility. In addition, Staff #1 (S1) stated that staff are not allowed to give time out to children. When children do not listen, they are asked to sit next to a teacher to talk about what is happening. Children do not sit alone, nor anre they taken to another classroom, or forced to do anything that they do not want to do. Moreover, S1 was not C1's teacher. Staff #2 (S2) was the teacher and confirmed what S1 told LPA.

Continue on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3858
LICENSING EVALUATOR NAME: Rosaura Valenzuela	TELEPHONE: 323-981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 07/06/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/06/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 54-CC-20230628081031

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK S WEST, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: CAL-TOT CHILD CARE CENTER	FACILITY NUMBER: 198400412
	VISIT DATE: 07/06/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Based on observation, interviews, and record review there is not sufficient information to support this allegation. Therefore, this allegation is found to be UNSUBSTANTIATED at this time.

It was alleged that facility staff co-mingled infant and preschool children. To investigate this allegation on 7/06/2023, LPA Valenzuela conducted a physical plant tour between 11:00am and 11:15am. During the physical plant tour, LPA did not observe children co-mingling. The infant classroom it on the left side and is physically enclosed. LPA only saw teachers and infants inside that room. The preschool children's classroom is in the middle and it is open. The toddler room is on the right hand side and is enclosed with a window that views into the pre-school room. Between 11:45pm and 12:20pm, staff interviews were initiated. Interviews revealed that there are strict protocols in place in terms of who can enter the infant classroom. Only infants are there and other children from other classes are not allowed inside due to germs or viruses possibly being transmitted. Also, the staff who work or enter the room are fully vaccinated.

Based on observation and interviews, there is not sufficient information to support this allegation. Therefore, this allegation is UNSUBSTANTIATED at this time.

Exit interview conducted and a copy of the report was issued.

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3858
LICENSING EVALUATOR NAME: Rosaura Valenzuela	TELEPHONE: 323-981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 07/06/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/06/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 2